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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

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HSN Launches Creator Platform to Build Direct Connections with Digital Influencers

Retail TouchPoints

The new creator platform enables us to improve the experience for creators who work with us, while also providing an engaging and convenient way for our customers to shop and discover HSN products.” HSN also will leverage on-air personalities as creators within the platform , who will have their own storefronts.

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3 Ecommerce Logistics Trends that are Changing Retail Right Now

Retail TouchPoints

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. From a logistics standpoint, effective financial control is crucial to ecommerce success for several reasons: It improves resource allocation.

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DSW Plans to Double Sales of Private Label Brands Over Next 5 Years

Retail TouchPoints

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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Contentsquare CMO Reveals Why Brands’ Best Acquisition Strategy is a Retention Strategy

Retail TouchPoints

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. We also saw a slight improvement on the speed front, with slow page loads impacting 15.5% RTP: A lot of consumers are venturing to brand sites via paid channels now. RTP: What about owned channels? of all visits.

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The Future of Retail is Multilingual

Retail TouchPoints

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand.

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Alibaba Supply Chain Exec Recommends Futureproofing with AI, Blockchain and Crowdsourcing

Retail TouchPoints

Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses. This will cause the channel to continue to narrow, further reducing ship traffic. Researchers recently reported that by 2027, between 60% to 70% of retailers will be adopting this type of crowd-sourced delivery approach.

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