Forrester eCommerce

MARCH 22, 2023

In 2022, total retail sales for the Europe-5 countries continued to grow strongly, but this growth actually shifted from online channels and touchpoints to offline channels and touchpoints. You read that […]

Online Retail 195

Online Retail Retail Channel Marketing 195

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Retail 299

Retail Customer Experience Customer Retention Technology 299

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 265

Customer Experience Payment Services Improvements Customer 265

Retail TouchPoints

JANUARY 9, 2024

Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses. This will cause the channel to continue to narrow, further reducing ship traffic. Researchers recently reported that by 2027, between 60% to 70% of retailers will be adopting this type of crowd-sourced delivery approach.

Supplies 250

Supplies Shipping Costs Small Business Retail Recommendation 250

Retail TouchPoints

NOVEMBER 10, 2023

The kinds of media products a retailer can offer run the gamut from “on-site” advertising opportunities — such as ads and videos on its own website, app or even in its physical stores (an Amazon Sponsored Product ad is the most basic example of this) — to what is typically referred to as “off-site advertising.” ad spending by 2027.

Retail 279

Retail Social Media Multi-channel Channel 279

Retail TouchPoints

DECEMBER 9, 2022

Marketplaces have been a dominant force in online retail for some time now, with early mover Amazon still leading the pack. Now, an increasing number of other retailers are seeing the value in adding a marketplace to their commerce offerings. trillion dollars and account for 59% of all global ecommerce by 2027.

Shipping Costs 190

Shipping Costs Beauty and Health eCommerce B2B 190

Fabric

AUGUST 8, 2023

According to another survey, 85% of online shoppers said that a poor delivery experience would prevent them from ordering from an online retailer again. Omnichannel order fulfillment Omnichannel fulfillment refers to the strategy and process of fulfilling customer orders seamlessly across multiple sales channels.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130