Retail TouchPoints

JULY 24, 2024

Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 In fact, chargeback requests are expected to reach $41 billion by 2027.

Customer Experience 242

Customer Experience Merchant Services Payment Services Customer 242

GetElastic

FEBRUARY 7, 2023

By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” Read on for a deeper dive into these predictions.

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Consumer Demo Improvements Customer Experience 148

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 302

Sporting Goods Accessories Supplies Apparel 302

Retail TouchPoints

MARCH 20, 2024

and $350 billion globally by 2027. Technology to support the resale program is provided by Archive. According to ThredUp , the U.S. resale market is expected to reach $70 billion in the U.S. Timeless design and durability have always been core to our brand, and we’re passionate about offering resale to our U.S.

Technology 238

Technology Customer Marketing Retail 238

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. Consumers are only one click away from retailers at all times. In fact, according to the Genesys State of Customer Experience Report , only 18% of consumers worldwide said that online retailers provided exceptional service last year — down 22% from 2021.

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Customer Experience Payment Services Improvements Customer 265

Retail TouchPoints

MARCH 28, 2022

By 2027, the global last mile delivery market is expected to reach more than $200 billion , nearly double what it was in 2020. “We are excited to expand easy shopping solutions for our members, while also bringing BJ’s wide assortment and exclusive products to new potential members.”.

Fulfillment 234

Fulfillment Marketing eCommerce Consumer 234

Retail TouchPoints

AUGUST 15, 2023

Consumers will be able to split payments across six or 12 months at 0% APR on purchases of $50 or more. As services like Amazon Pay expand and go mainstream, the market is expected to top $744 billion by 2027. The global BNPL market grew from $105.15 billion in 2022 to $155.79 billion in 2023 at a compound annual growth rate of 48.2%.

Merchant Services 200

Merchant Services Payment Services Online Retail eCommerce 200

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S. Nicole Silberstein 6.

Sporting Goods 294

Sporting Goods Operations Apparel Consumer 294

Retail TouchPoints

JANUARY 6, 2023

For retailers and brands, the introduction of the metaverse means yet another sales and communication channel with the consumers. Traditionally retailers and brands relied on brick-and-mortar stores as the primary channel where consumers could receive unconventional storytelling and experiences. What About Pricing in the Metaverse?

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Games Cryptocurrencies Clothing Channel 312

Retail TouchPoints

SEPTEMBER 25, 2023

From a simple point of view, retail media has exactly what advertisers want: a direct connection to the consumers who are on a site to, hopefully, shop for a product or category of products. Retailers want and need to show continued growth and value – reaching consumers throughout the entire journey, from engagement to conversion.

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Retail Multi-channel Technology Article 321

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior.

Retail 299

Retail Customer Experience Customer Retention Technology 299

Retail TouchPoints

SEPTEMBER 12, 2023

Seeking to support expansion into what it terms “strategic growth categories,” The Container Store has launched its “Uncontained” campaign, focusing on direct-to-consumer (DTC) products in categories including dining, entertaining, home décor and textiles.

Travel 239

Travel Customer Channel Retail 239

Retail TouchPoints

DECEMBER 22, 2023

According to GS1 US, a member of the GS1 global not-for-profit organization that develops and maintains global standards for barcodes, by 2027, 2D (two-dimensional) barcodes will become the de facto solution for CPG brands and retailers around the globe. This opens up a world of possibilities for both businesses and consumers.

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Retail Consumer Information Leisure 286

Retail TouchPoints

FEBRUARY 24, 2022

trillion by 2027. Headless is widely seen as a more agile ecommerce foundation, allowing businesses to respond quickly to changing consumer demand and technological innovations. The company’s rapid growth tracks with the broader ecommerce boom: global ecommerce surpassed $5 trillion in 2021, and B2B ecommerce is expected to reach $20.9

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eCommerce Software eCommerce Shopify B2B 258

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

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Customer Data Marketing Customer POS 233

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 352

Merchant Services Retail Mobile Supplies 352

Retail TouchPoints

FEBRUARY 14, 2024

All eyes in the retail world are on opportunities in commerce media right now — and rightfully so, given that the already-massive spend in this channel is expected to double again by 2027.

Technology 293

Technology Retail Supplies Marketing 293

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

Merchant Services 272

Merchant Services Retail Shipping Costs Customer Experience 272

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Ecommerce Platforms

OCTOBER 24, 2022

Plus, email is a relatively low-cost way to connect with consumers from a range of backgrounds. billion by 2027. According to a Statista review, examining the revenue growth of email marketing between the years of 2020 and 2027, email is on a steady growth trajectory. billion by 2027. billion worldwide. Statista ).

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Marketing B2B B2C Mobile 196

Retail TouchPoints

JANUARY 9, 2024

This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. We have seen the impact that inflation has had on both individual consumers and small businesses as they try to manage costs.

Supplies 250

Supplies Shipping Costs Small Business Retail Recommendation 250

Retail TouchPoints

OCTOBER 30, 2023

The influx of new secondhand offerings arrives just in time for a holiday season when consumers are largely expected to be more price-conscious than ever as they face continued economic pressures. Crocs Pilots Takeback Program in 10 States Crocs is piloting a Retail Takeback Program at its stores in 10 states.

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Apparel Shipping Labels Clothing Shipping Costs 229

Retail TouchPoints

AUGUST 28, 2024

billion by 2027, brands clearly already have a healthy appetite for this audience. The IAB’s SVP of Research and Insights Jack Koch summed up the situation at the organization’s PlayFronts event earlier this year: “Capturing consumer attention in these immersive, engaging experiences offers a huge, tremendous opportunity for brands.”

Games 202

Games Social Media Consumer Mobile 202

Retail TouchPoints

MAY 4, 2023

That’s because, despite resale’s increasing popularity with consumers, these firms are finding it incredibly difficult to generate profits. Whichever marketplace you’re talking about, if you don’t have sellers who have a continuous supply of products that consumers want, you don’t have a marketplace.”

Gifts 280

Gifts Supplies Fulfillment Apparel 280

Retail TouchPoints

NOVEMBER 8, 2022

Levi’s announced its strategy for propelling the company toward revenues of $9 to $10 billion by 2027 at its June 2022 Investor Day , including plans to open 400 new stores along with elevating and strengthening the company’s core brands: Signature by Levi Strauss & Co., Denizen, Dockers and Beyond Yoga.

Department Stores 232

Department Stores Omnichannel Operations Retail 232

Retail TouchPoints

MAY 28, 2024

The incredible success of retail media means it is here to stay and will continue to radically reshape the industry, and consumers’ expectations, as it matures. By 2027, it will be bigger than connected TV, digital audio and traditional television advertising combined.

Retail 251

Retail Multi-channel Technology Operations 251

ROI Revolution

JULY 11, 2022

Email marketing is one of the most profitable channels for marketers, enabling brands to reach the more than 4 billion consumers around the globe who use email. By 2027, email marketing is expected to generate $17.9 of consumers use social media to find content. E-mail marketing revenue worldwide from 2020 to 2027.

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Blog White Paper SEO Marketing 158

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. When consumers click to branded ecommerce sites via paid search and social campaigns, they are forced to navigate a series of experience frustrations, such as the slow page loads that plague 40% of all site visits. of all visits.

Merchant Services 252

Merchant Services eCommerce Channel Mobile 252

Retail TouchPoints

NOVEMBER 10, 2023

Retail media is the broader term used to describe the concept of retailers using their systems, infrastructure, data and access to their shoppers to help advertisers reach consumers. The term commerce also is broad enough to encompass new media offerings from consumer-focused companies that are not traditional retailers.

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Retail Social Media Multi-channel Channel 279

Retail TouchPoints

SEPTEMBER 4, 2023

trillion by 2027. Leveraging low- and no-code integrations will make swapping out integrations seamless when the time comes, enabling optimization without slowing down sales or hindering the consumer buying experience. Analysts project that U.S. online retail sales will reach $1.6

Payment Services 242

Payment Services Payments eCommerce Customer Experience 242

Retail TouchPoints

DECEMBER 9, 2022

trillion dollars and account for 59% of all global ecommerce by 2027. “It’s This transaction brings together the leaders in online and physical commerce to deliver the excitement of outlet shopping online to consumers and innovative solutions to our brand partners.”. Marketplace White Space #3: Grocery.

Shipping Costs 190

Shipping Costs eCommerce Beauty and Health B2B 190

Retail TouchPoints

DECEMBER 26, 2022

Retailers know that despite high inflation and a volatile economy, consumer expectations are at an all-time high. Research shows that the majority of consumers want next-day delivery. billion by 2027. Yet consumers don’t want to pay for speed. McKinsey found “that more than 90% of U.S.

Fulfillment 157

Fulfillment Omnichannel Shipping Costs Drop Ship 157

Retail TouchPoints

MARCH 3, 2022

With each tightening of the delivery window, consumer expectations rose accordingly — not just for Prime members but for a wide swath of ecommerce shoppers. By 2027, the global last mile delivery market is expected to reach more than $200 billion , nearly double what it was in 2020.

Shipping Costs 242

Shipping Costs Retail Marketing Other 242

RetailWire

SEPTEMBER 11, 2023

India’s consumer market is poised to become the world’s third-largest by 2027, following the U.S. and China, as the number of middle- to high-income households surges, according to a report by BMI. Currently in fifth place, a projected 29% increase in real household spending is expected to propel India up two spots.

Consumer 40

Consumer Marketing 40

Kissmetrics

DECEMBER 1, 2020

The growth of live streaming has been exponential, with the market increasing from $30 billion in 2016 to an expected value of $70 billion in 2021 and $184 billion by 2027. By utilizing your social media reach, you can stream live footage to a huge audience and give your followers a unique glimpse into your company.

Social Media 337

Social Media Marketing Other Events 337

Retail TouchPoints

SEPTEMBER 20, 2023

We’ve all heard the stats about the thousands of marketing messages the average consumer is exposed to weekly, and yet advertisers continue to forget just how noisy the media landscape is when planning their CTV campaigns. According to an Insider Intelligence forecast, CTV ad spend will continue to grow through 2027, when it will reach $40.9

Omnichannel 144

Omnichannel Consumer Customer Experience Customer 144

Retail TouchPoints

JUNE 27, 2023

ad spending by 2027 — more than double the $45 billion expected from the sector this year. The campaign delivered an estimated 350,000 verified customer impressions, according to Vericast, and 85% of consumers who visited the custom landing page they were led to opted in to providing data.

Retail 252

Retail White Paper Customer Experience Marketing 252