Retail TouchPoints

MARCH 14, 2025

college or university students graduating in 2027 with a minimum GPA of 3.5 Luxury brands often leverage art to enhance their brand storytelling, create unique customer experiences and shape their overall identity, explained Humphrey. This year the coveted roles are open to U.S.

Arts 213

Arts Social Media Supplies Customer Experience 213

Retail TouchPoints

FEBRUARY 4, 2025

JCPenney joins a growing list of retailers, including Amazon and Walmart , that are bolstering their ecommerce experiences for B2B customers. B2B sales by 2027, according to Forrester, offering significant growth opportunities for retailers. B2B ecommerce is expected to grow at a five -year compound annual growth rate of 10.7%

eCommerce 191

eCommerce B2B Customer Small Business Retail 191

Retail TouchPoints

APRIL 11, 2022

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 329

Sporting Goods Accessories Supplies Apparel 329

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

MARCH 20, 2024

and $350 billion globally by 2027. Technology to support the resale program is provided by Archive. According to ThredUp , the U.S. resale market is expected to reach $70 billion in the U.S. Timeless design and durability have always been core to our brand, and we’re passionate about offering resale to our U.S.

Technology 263

Technology Customer Marketing Retail 263

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch.

Customer Loyalty 111

Customer Loyalty Customer Retention Technology Events 111

Retail TouchPoints

JUNE 24, 2022

By 2027, the company aims to reach a combined revenue of $1 billion for Beyond Yoga and Dockers. Beyond Yoga’s entrance into brick-and-mortar retail follows parent company Levi Strauss & Co. ’s s June 1 Investor Day , during which President and CEO Chip Bergh noted plans to grow revenues to $10 billion over the next five years.

Fashion 297

Fashion Events Customer eCommerce 297

Retail TouchPoints

JUNE 26, 2023

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

Merchant Services 279

Merchant Services Retail Shipping Costs Customer Experience 279

Retail TouchPoints

SEPTEMBER 4, 2023

trillion by 2027. For example, a payments integration can process a customer’s purchase quickly and securely, keeping merchandise flowing smoothly. But if the integration isn’t seamlessly integrated into the site, it can compromise the customer experience, leading to churn and abandoned carts. Analysts project that U.S.

Payment Services 263

Payment Services Payments eCommerce Customer Experience 263

Retail TouchPoints

JANUARY 2, 2023

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. The global data analytics market is projected to grow at a CAGR of 13.84% in the period between 2023 and 2027.

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

JUNE 20, 2024

The business-to-business (B2B) ecommerce market is on track to reach $3 trillion by 2027, according to Forrester research. Amazon Business currently drives approximately $35 billion in annual gross sales and has more than 6 million customers worldwide, including 96 of the Fortune 100, according to Amazon.

B2B 264

B2B eCommerce Management eCommerce Marketing 264

Retail TouchPoints

SEPTEMBER 12, 2023

The Container Store also has plans to add more brick-and-mortar locations; in June 2022 it announced it would add 74 new stores by 2027. The retailer debuted its “Organized Insider” loyalty program in April 2022 and introduced a resale program in May 2023.

Travel 263

Travel Customer Channel Retail 263

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. The ecommerce industry has experienced rapid growth in recent years, with global sales reaching an estimated $5.8 trillion in 2023, according to research by Statista.

eCommerce 312

eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

DECEMBER 21, 2023

Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. However, that certainly will not stop retailers from testing generative AI to drive business productivity and revenue. Alicia Esposito 7.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

FEBRUARY 14, 2024

All eyes in the retail world are on opportunities in commerce media right now — and rightfully so, given that the already-massive spend in this channel is expected to double again by 2027.

Technology 306

Technology Retail Marketing Supplies 306

GetElastic

FEBRUARY 7, 2023

By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” By 2027, 20% of customers who ordered from enterprise marketplaces in 2022 will retreat from them due to ethical concerns and lack of trust.” otro-blockquote::after{ content: ''; }.otro-blockquote

Consumer 148

Consumer Demo Improvements Customer Experience 148

Retail TouchPoints

DECEMBER 22, 2023

According to GS1 US, a member of the GS1 global not-for-profit organization that develops and maintains global standards for barcodes, by 2027, 2D (two-dimensional) barcodes will become the de facto solution for CPG brands and retailers around the globe.

Retail 299

Retail Consumer Information Leisure 299

Retail TouchPoints

NOVEMBER 8, 2022

Levi’s announced its strategy for propelling the company toward revenues of $9 to $10 billion by 2027 at its June 2022 Investor Day , including plans to open 400 new stores along with elevating and strengthening the company’s core brands: Signature by Levi Strauss & Co., Denizen, Dockers and Beyond Yoga.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Retail TouchPoints

OCTOBER 15, 2021

Walgreens is planning to open at least 600 Village Medical at Walgreens primary care practices by 2025 and 1,000 by 2027, building on the 80 that are expected to open by the end of 2021. VillageMD will remain a standalone company with its own board and management, with plans to conduct an IPO in 2022.

Management 230

Management Operations Marketing Improvements 230

Retail TouchPoints

MAY 8, 2024

trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. They must make the most of every visit by eliminating frustration, understanding more about the context of that customer’s journey and then optimize for the entire connected customer experience.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

NOVEMBER 21, 2024

In 2022, 360 million people worldwide used BNPL, and 900 million will be using it by 2027. Inflation remains a big concern for a lot of people who may be facing tighter budgets. That’s why BNPL is such a phenomenon and continues to grow.

Consumer 278

Consumer Retail Gifts Payment Services 278

Retail TouchPoints

JUNE 27, 2023

ad spending by 2027 — more than double the $45 billion expected from the sector this year. The campaign delivered an estimated 350,000 verified customer impressions, according to Vericast, and 85% of consumers who visited the custom landing page they were led to opted in to providing data.

Retail 264

Retail White Paper Customer Experience Marketing 264

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

JANUARY 4, 2024

Between 2023 and 2027, ecommerce alcohol sales revenue in the U.S. is forecast to continuously increase by nearly 21%, with 2027 total revenue expected to reach $20.48 In recent years, alcohol ecommerce surged throughout the U.S. Worldwide, ecommerce alcohol sales followed a similar trend, growing 43% in 2020.

Operations 147

Operations eCommerce Management Marketing 147

Retail TouchPoints

MARCH 3, 2022

The last mile has become a more crucial part of the entire customer experience, particularly the delivery portion. By 2027, the global last mile delivery market is expected to reach more than $200 billion , nearly double what it was in 2020. Then next-day delivery became same-day and even one-hour delivery.

Shipping Costs 246

Shipping Costs Retail Marketing Other 246

Retail TouchPoints

DECEMBER 26, 2022

billion by 2027. Omnichannel strategies allow retailers to drive greater sales by improving customer experience and providing more channels for customer purchase. Delivery speed will only grow in importance, as same-day delivery is expected to reach $20.36 Yet consumers don’t want to pay for speed.

Fulfillment 162

Fulfillment Omnichannel Shipping Costs Drop Ship 162

Retail TouchPoints

APRIL 15, 2024

The government’s plan is to boost the recycling percentage of household appliances 30% by 2027 compared to 2023. The central government’s plan also calls on local governments to provide funds supporting recycling efforts, including creating recycling systems for renewable resources.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

MARCH 30, 2023

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

Retail TouchPoints

MAY 4, 2023

(Source: ThredUp 2023 Resale Report) These money woes are not because consumers aren’t spending — ThredUp ’s latest annual report predicts that secondhand sales will double by 2027 to reach $350 billion globally — but because online purveyors of secondhand products face a number of unique challenges.

Gifts 290

Gifts Supplies Fulfillment Apparel 290

Retail TouchPoints

JUNE 6, 2023

consumers have at least one subscription, and predicts that the subscription market will reach a nearly $200 billion valuation this year and surpass the trillion-dollar mark by 2027. The Subscription Trade Association ’s (SUBTA) annual report found that nearly all ( 95.8% ) U.S.

Subscription 299

Subscription Consumer Shipping Costs Clothing 299

Retail TouchPoints

SEPTEMBER 20, 2023

According to an Insider Intelligence forecast, CTV ad spend will continue to grow through 2027, when it will reach $40.9 To accomplish this goal, the team should seek to create a seamless customer experience that would remind the audience about the product moments before making a purchase.

Omnichannel 147

Omnichannel Consumer Customer Experience Customer 147

lateshipment

OCTOBER 8, 2024

trillion by 2027? If you’d like to be a part of these succeeding businesses, all you have to do is two things: streamline your operations and exceed your customers’ expectations. This can lead to a negative customer experience, lost revenue, and a permanently damaged brand reputation. trillion in 2024 and $7.9

eCommerce 130

eCommerce Shipping Costs Merchant Services Fulfillment 130

Omnisend

MARCH 31, 2021

billion in 2027. Speaking of hyper-personalization and individualization, AI and augmented reality (AR) are making it easier for businesses to individualize the online customer experience. AR is certainly the talk of the beauty ecommerce industry, as customers can virtually try on products with a little help from AI.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

GetElastic

SEPTEMBER 15, 2021

69% of B2B buyers are willing to pay more for a personalized experience. As the role of customer experience expands in B2B eCommerce, brands are investing heavily into personalization. This helps B2B organizations’ highlight how their buyer experience is superior in comparison to its key competitors.

B2B 146

B2B eCommerce Customer SEO 146

iVend

APRIL 20, 2023

Mobile POS is not new technology, but with the growing focus on customer experience, its presence has become ever-more prevalent, and the market is still growing apace. trillion by 2027. The value of transactions on mobile POS is forecast to reach US3.3 trillion in 2023 + , and to grow at 14% to $5.58

POS 98

POS Mobile Point of Sale Payment Services 98

SellBrite

MAY 3, 2021

If your suppliers are outside of your or your customers’ locations, orders may be slow to deliver. This can affect pricing and customers’ experience with your store. You’ll have to decide if you or your customers will bear the cost of this. billion by 2027. For all its benefits, dropshipping also has its downsides.

WooCommerce 167

WooCommerce Shipping Costs Merchant Services Payment Services 167

Fabric

AUGUST 8, 2023

It enables real-time visibility into the end-to-end order process and helps businesses cut fulfillment times and costs without compromising the customer experience. from 2023 to 2027 , with India leading the pack at 14% and the U.S. What is an order management system (OMS)? not far behind at 11.2%.

Payment Services 130

Payment Services Fulfillment Management eCommerce 130