Remove 2027 Remove Customer Experience Remove Omnichannel
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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

Mobile-first consumers: With 91% of shoppers using a smartphone to make purchases, mobile commerce sales are expected to account for 62% of all retail sales by 2027. Jean-Marc Thienpont is the Head of Omnichannel and Biometric Solutions at J.P. Mobile wallets provide the convenience shoppers have come to expect. and 3.3%, to nearly $1.59

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DSW Plans to Double Sales of Private Label Brands Over Next 5 Years

Retail TouchPoints

The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

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The Rise of Omnichannel Fulfillment: Dynamic Fulfillment Networks Create Opportunities for Brands

Retail TouchPoints

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. billion by 2027. Rise of Omnichannel Fulfillment. Research shows that the majority of consumers want next-day delivery.

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Supply Chain Digitalization Challenges that Every Retailer Faces and how to Mitigate Them

Retail TouchPoints

The weakest links in supply chains are mostly targeted by the attackers, with irreparable impact on business performance and customer experience for the retailers. Fetching useful insights from customer data. The global data analytics market is projected to grow at a CAGR of 13.84% in the period between 2023 and 2027.

Supplies 317
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From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

Retail TouchPoints

Groundbreaking at the time, but now sorely outdated, UPCs are finally getting a facelift and moving into the 21st century thanks to the GS1 Sunrise 2027 initiative. Consumers want more information about the products they buy, and retailers want more visibility into the products their customers buy. A true win-win!

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Longer Holiday Season May Irk Consumers, But Retailers Should Rejoice

Retail TouchPoints

In 2022, 360 million people worldwide used BNPL, and 900 million will be using it by 2027. Omnichannel is the only way to go because you have to meet the consumer where they are, and that has to be invisibly integrated — no matter how the consumer wants to buy. There’s an old saying that with omnichannel, 1+1=3.

Consumer 278
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#CCS23: Composable Commerce, ChatGPT and Data, Data, Data

Retail TouchPoints

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.

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