2027 Customer Retention Improvements 
365 Retail
JANUARY 25, 2024
89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment.
Retail TouchPoints
APRIL 1, 2024
Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.
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Ecommerce Platforms
OCTOBER 24, 2022
billion by 2027. According to a Statista review, examining the revenue growth of email marketing between the years of 2020 and 2027, email is on a steady growth trajectory. By 2027, this revenue will almost double, to approximately $17.9 billion by 2027. billion by 2027, with a CAGR (Compound annual growth rate) of 12.8%.
Retail TouchPoints
MAY 8, 2024
trillion in 2024 and continue to grow steadily through 2027, according to eMarketer research. We also saw a slight improvement on the speed front, with slow page loads impacting 15.5% Success lies in understanding customer data and using digital experience insights to improve CX across the board. of all visits.
GetElastic
SEPTEMBER 15, 2021
Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention. Greater customer referrals.
Retail TouchPoints
MARCH 30, 2023
ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research. View the session on demand.
AcquireConvert
OCTOBER 23, 2022
Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. What you want to know is why and how you can improve revenues in your store from email marketing, right?
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