article thumbnail

Forrester Forecast: Onlineā€™s Share of U.S. Sales to Top 29% by 2029

Retail TouchPoints

Online Retail Forecast, 2024 to 2029. trillion in 2029, a five -year compound annual growth rate (CAGR) of 8.4% Forrester predicts that total retail sales (excluding automotive and gas) will increase from $5 trillion this year to $6 trillion in 2029, based on a CAGR of 3.7%. retail sales will increase from $1.2

Reference 244
article thumbnail

Announcing the CRM waves ā€“ and how to use them

Forrester eCommerce

billion by 2029, at a CAGR of 12.5%. The global customer relationship management market is projected to grow from $63.91 billion in 2022 to $145.79 This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Poor Change Management Kills CRM Success ā€” Here Is How To Get It Right

Forrester eCommerce

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

article thumbnail

Walgreens Divests Wholesale Business for $6.5 Billion to Focus on Retail Offerings

Retail TouchPoints

distribution agreement will be extended by three years, until 2029, and the partnership now includes a commitment to pursue additional opportunities in sourcing and distribution. Additionally, Boots and AmerisourceBergen will strengthen their strategic partnership by extending and expanding their commercial agreements.

Retail 301
article thumbnail

Resale market predicted to reach $44B in 2029

RetailDive

A recent survey from ThredUp indicates more consumers may turn to used goods as they look to save cash.

Marketing 130
article thumbnail

AWS to Invest an Additional $7.8B to Expand Ohio Facilities

Retail TouchPoints

trillion by 2029, according to Fortune Business Insights. The news comes as Amazonā€™s Web Services (AWS) division looks to grow its reach in the cloud-computing space, demand for which is expected to grow exponentially with advancements in AI and machine learning. Salesforce , Google Cloud and IBM round out the top five.

article thumbnail

Understanding Retail Delivery Fees and Their Impact on Sales Tax Compliance

Retail TouchPoints

trillion by 2029. As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9

Retail 268