Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We can find out what selling knowledge we need to provide our employees with in order to educate the customer.

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Retail TouchPoints

FEBRUARY 12, 2021

They are part of a detailed, purpose-driven strategy designed to enable customers to make healthier choices, create greater product transparency, eliminate waste and take bold climate action, all in support of developing a more sustainable food supply chain. Food — and how consumers shop for it — has far-reaching impact.

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Retail TouchPoints

JULY 9, 2024

As a result, employees will no longer need to switch between different apps and devices, helping improve their efficiency and productivity while also supporting faster delivery times to better serve member-owners and customers. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities.

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Retail TouchPoints

MAY 3, 2021

This means taking into consideration not just holdover concerns from the pandemic, but what these consumers will demand in the future, according to Barnes & Noble College ’s (BNC) College 2030 report. College students, like all younger consumers, tend to be early adopters of new technology.

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Retail TouchPoints

JUNE 30, 2021

customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

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Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. In a recent survey, Coresight Research found that 29% of consumers consider environmental sustainability in their shopping choices more now than prior to the pandemic. The service, which IKEA plans to eventually make available permanently at all U.S.

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Retail TouchPoints

JULY 3, 2024

Two brands known for their commitment to sustainability, Grove Collaborative and Blueland , are marking Plastic-Free July with new tools and a fun consumer campaign, respectively. Grove customers can search and shop for reduced plastic alternatives through its Beyond Plastic digital badging system. “In Since 2020, Grove has avoided 7.8

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Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 27, 2020

Even as physical stores have been able to reopen during the summer months, retailers are contending with a customer base whose habits have shifted , in many cases permanently. The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade.

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Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

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Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. Both programs are part of the fashion label’s “ Waste Nothing and Welcome All ” initiative, which, among other targets, aims to make Tommy Hilfiger a fully circular brand by 2030. Tommy Hilfiger , owned by PVH Corp. ,

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Retail TouchPoints

MAY 16, 2022

At IKEA, we’re passionate about helping our customers live a more sustainable life at home,” said Javier Quiñones, CEO and Chief Sustainability Officer at IKEA U.S. and enable our customers to make individual choices aimed at reducing their overall climate footprint. Both aspects of the program could be beneficial for IKEA.

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Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 This can be extremely frustrating for customers.

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Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Buy now, pay later is appealing to consumers for its flexibility, affordability and accessibility. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

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Retail TouchPoints

JANUARY 10, 2022

Steve Madden’s “Re-Booted” and Dolce Vita’s “Re:Vita” programs will let customers sell their preowned shoes directly on each retailer’s respective site.

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Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

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Retail TouchPoints

JANUARY 10, 2024

Starbucks operates in India through a 50:50 joint venture with Tata Consumer Products called Tata Starbucks. With India projected to become the world’s third-largest economy by 2030, the country is of strategic importance to Starbucks, which hopes to expand its global store footprint to 55,000 locations over the next seven years.

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Retail TouchPoints

JULY 1, 2021

The initiative is a major step in Timberland’s goal of having a net positive impact on nature by 2030, through reuse and promotion of regenerative farming practices. customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. .

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Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S.

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Retail TouchPoints

OCTOBER 6, 2023

The adaptive clothing market is growing, with Market Reports World forecasting a compound annual growth rate (CAGR) of 5.74% through 2030. Selma and Isaac are championing fashion that transcends barriers, and we know our customers will love to see their relationship and hear their story behind the collection.”

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Retail TouchPoints

JUNE 24, 2022

Focus and blame generally turn to the manufacturing, production and distribution parts of the chain, but other aspects are not usually at the forefront of the mind, especially when it comes to the consumer standpoint. In recent decades, fast fashion became incredibly popular due to its cost efficiency, both for manufacturers and consumers.

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Retail TouchPoints

MAY 16, 2024

billion by 2030. Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Costco customers can leverage the optical department to fill a new prescription for eyeglasses or get evaluated for new Bluetooth-enabled listening devices as part of a weekly shopping trip for necessities.

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Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

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Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. And we’ll continue to see a sizable and growing number of consumers shop in-store from creator recommendations.

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Retail TouchPoints

JUNE 20, 2024

This alone could potentially reduce production time and costs and allow for greater customization and personalization, catering to the unique needs and preferences of each consumer. With the fashion and garment industry projected to be worth up to $3.3 With the fashion and garment industry projected to be worth up to $3.3

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Retail TouchPoints

JANUARY 7, 2022

A focus on company reputation (50%) and customer preferences (50%) were also among the drivers motiving companies to pursue CSR. The threats posed by the pandemic caused many consumers to focus on foundational needs such as food, shelter and safety. And, of course, toilet paper.

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Retail TouchPoints

SEPTEMBER 23, 2020

Consumers love environmentally conscious companies. Research from Accenture shows that consumers are buying 72% more environmentally friendly products than they were five years ago, while IBM and the National Retail Federation found buyers are willing to pay around 35% more money for products from eco-friendly brands.

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Retail TouchPoints

AUGUST 23, 2024

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Temu’s legal troubles are just one example of customers’ intolerance of data privacy abuse. Is it read-only and encrypted?

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Retail TouchPoints

MARCH 28, 2024

The likelihood of delays also makes it challenging for last mile logistics companies to accurately predict delivery times, reducing their ability to meet consumers’ expectations when tracking deliveries. They can set times based on traffic data as well as the availability of customers.

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Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

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Retail TouchPoints

OCTOBER 28, 2021

Sustainability matters to the modern consumer to a far greater degree than most retailers are willing to admit. As global connectivity continues to rise, generational shifts are coming to play an increasingly important role in setting new consumer trends — of which sustainability is at the core. Accepting the Challenge.

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Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

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Retail TouchPoints

APRIL 28, 2021

We indeed see that many customers appreciate a physical shopping experience and the direct face-to-face contact with our coffee specialists. The physical store network, combined with its DTC model, provides Nespresso with a distinctive opportunity to offer a seamless and personalized experience to customers. “It

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Retail TouchPoints

JUNE 6, 2023

Recommerce, the online selling of previously owned items to buyers who reuse, recycle or resell them, is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030. Opportunity #3: A new set of global customers. However, skeptics worry recommerce isn’t a profitable or scalable business model.

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Retail TouchPoints

NOVEMBER 15, 2021

A total of 290,000 brands and 900 million consumers participated across Alibaba’s various platforms — not bad for an event that started with 27 brands 12 years ago. trillion by 2030, an important indicator of how consumption in retail will drive economic growth in the future.”. .” For the second year in a row, 11.11 More than 1.3

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Retail TouchPoints

APRIL 22, 2022

Sendle holds itself to the same environmental standards it helps retailers achieve, and the company is aiming to achieve a net zero environmental impact across all operations by 2030. Efforts like this, along with educating consumers, will be key to building a greener future.

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Retail TouchPoints

JUNE 14, 2023

Nearly every major retailer has embraced consumer demands for quick and easy delivery. The rise of delivery services has made it easier for consumers to get purchases more quickly and for retailers to offer these services more widely. In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024.

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