Retail TouchPoints

FEBRUARY 24, 2023

The goal is to ensure the entire shopper journey — from the customer’s first glimpse of the landing page through conversations with the brand’s customer service team — resonates with each individual shopper. from 2022 to 2030, which makes now an important time to bring in new customers and secure longtime loyalists.

Customer 295

Customer Recommendation Technology Information 295

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 This can be extremely frustrating for customers.

Payments 284

Payments Payment Services Retail Omnichannel 284

Retail TouchPoints

SEPTEMBER 17, 2021

British online fashion and beauty retailer ASOS has laid out a comprehensive plan to achieve a detailed set of Environmental, Social and Governance (ESG) goals by 2030, including becoming net zero across its full value chain. and Germany. and Germany. department chain Nordstrom to drive global growth of the brands.

Fashion 254

Fashion Supplies Online Retail Consumer 254

Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 264

Shipping Labels Shipping Consumer Customer Experience 264

365 Retail

JUNE 8, 2023

Working together, Adobe and Stellantis are connecting the digital and physical worlds, using the world’s best tools to design and deliver engaging experiences across many of the world’s most iconic automotive brands – from customers’ initial research of Stellantis cars to the moment they sign their purchase agreements.

Automotive 116

Automotive Customer Experience eCommerce Customer 116

Retail TouchPoints

JUNE 30, 2021

customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

Clothing 249

Clothing Accessories Apparel Shipping 249

Retail TouchPoints

FEBRUARY 12, 2021

They are part of a detailed, purpose-driven strategy designed to enable customers to make healthier choices, create greater product transparency, eliminate waste and take bold climate action, all in support of developing a more sustainable food supply chain. Food — and how consumers shop for it — has far-reaching impact.

Supplies 251

Supplies Operations Consumer Technology 251

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

MAY 16, 2024

billion by 2030. Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Costco customers can leverage the optical department to fill a new prescription for eyeglasses or get evaluated for new Bluetooth-enabled listening devices as part of a weekly shopping trip for necessities.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. In a recent survey, Coresight Research found that 29% of consumers consider environmental sustainability in their shopping choices more now than prior to the pandemic. The service, which IKEA plans to eventually make available permanently at all U.S.

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

JUNE 20, 2024

This alone could potentially reduce production time and costs and allow for greater customization and personalization, catering to the unique needs and preferences of each consumer. With the fashion and garment industry projected to be worth up to $3.3 With the fashion and garment industry projected to be worth up to $3.3

Clothing 257

Clothing Apparel Fashion Technology 257

Retail TouchPoints

MAY 16, 2022

At IKEA, we’re passionate about helping our customers live a more sustainable life at home,” said Javier Quiñones, CEO and Chief Sustainability Officer at IKEA U.S. and enable our customers to make individual choices aimed at reducing their overall climate footprint. Both aspects of the program could be beneficial for IKEA.

Consumer 245

Consumer Customer Other Marketing 245

Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

Workshop 261

Workshop Clothing Fashion Channel 261

Retail TouchPoints

OCTOBER 6, 2023

The adaptive clothing market is growing, with Market Reports World forecasting a compound annual growth rate (CAGR) of 5.74% through 2030. Selma and Isaac are championing fashion that transcends barriers, and we know our customers will love to see their relationship and hear their story behind the collection.”

Fashion 279

Fashion Apparel Accessories Clothing 279

Retail TouchPoints

JANUARY 10, 2024

Starbucks operates in India through a 50:50 joint venture with Tata Consumer Products called Tata Starbucks. With India projected to become the world’s third-largest economy by 2030, the country is of strategic importance to Starbucks, which hopes to expand its global store footprint to 55,000 locations over the next seven years.

Operations 262

Operations Consumer Marketing Customer 262

Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. Both programs are part of the fashion label’s “ Waste Nothing and Welcome All ” initiative, which, among other targets, aims to make Tommy Hilfiger a fully circular brand by 2030. Tommy Hilfiger , owned by PVH Corp. ,

Shipping Labels 263

Shipping Labels Fashion Shipping Consumer 263

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

AUGUST 15, 2024

billion by 2030 and an expected 3.32 What’s more, retailers can seize the chance to run targeted ads, cross-promotional campaigns and product placement; all of which offer unique ways to improve brand visibility, engage customers and differentiate brand experiences. billion players this year.

Games 262

Games Retail Events Presentation 262

Retail TouchPoints

AUGUST 23, 2024

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Temu’s legal troubles are just one example of customers’ intolerance of data privacy abuse. Is it read-only and encrypted?

Payment Services 317

Payment Services Retail Operations Management 317

Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Buy now, pay later is appealing to consumers for its flexibility, affordability and accessibility. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

Payment Services 277

Payment Services PayPal Electronics Games 277

Retail TouchPoints

JUNE 24, 2024

The fashion sector as a whole is a major consumer of paper packaging for shipping boxes, ecommerce envelopes, paper bags, hang tags and paperboard boxes. The company’s move builds on its decade-long CanopyStyle commitment to eliminate the use of products from endangered forests in its textiles.

Shipping Costs 147

Shipping Costs Fashion Shipping eCommerce 147

Retail TouchPoints

JUNE 20, 2024

each year through 2030, reaching $358.07 In fact, the brand’s distinct approach to product development, which combines machine learning, consumer feedback and material innovation, was the focal point of its recent 10-day pop-up experience in New York City’s SoHo neighborhood. It is a way for these customers to trust Halara more.”

Social Media 263

Social Media Fashion Channel Consumer 263

Retail TouchPoints

NOVEMBER 1, 2024

billion by 2030. Of course, every person is different, but Gai noted the feedback she has seen from consumers is largely positive so far. “It Some consumers are fine with that; they’ll very much enjoy the experience of pretending like they are engaging with someone they fawn over.” annually until it reaches $528.39

Social Media 293

Social Media Arts Subscription Technology 293

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. And we’ll continue to see a sizable and growing number of consumers shop in-store from creator recommendations.

Social Media 289

Social Media Electronics Accessories Recommendation 289

Retail TouchPoints

JULY 23, 2024

Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for. Now retailers are rushing to make the most of AI technology to deliver a better customer experience that drives sales. billion by 2030, reflecting an astounding 15.7%

eCommerce 278

eCommerce Technology Consumer Retail 278

365 Retail

FEBRUARY 14, 2022

The partnership will open up rapid destination charging to customers visiting major retail brands such as Aldi, The Food Warehouse and Costa millions of times per year. The post Major retail partnership opens up electric vehicle charging to millions of consumers appeared first on 365 RETAIL | Retail Technology News.

Consumer 112

Consumer Retail Marketing Technology 112

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 246

Information Payment Services Customer Management 246

Retail TouchPoints

MARCH 28, 2024

The likelihood of delays also makes it challenging for last mile logistics companies to accurately predict delivery times, reducing their ability to meet consumers’ expectations when tracking deliveries. They can set times based on traffic data as well as the availability of customers.

Technology 303

Technology Presentation Travel Operations 303

365 Retail

MAY 2, 2024

A further 38% of consumers head in-store to ‘showroom’, checking out the product information available at the shelf-edge or in bricks-and-mortar settings before buying online, and another third (35%) rely on information available on retailers’ apps.

Social Media 52

Social Media Information Channel Consumer 52

Retail TouchPoints

APRIL 19, 2024

After all, studies show that consumers care more about the environmental impact of their purchasing decisions than ever before. In fact, some even project that the negative impact of this industry will double by 2030. One industry with a particularly negative environmental impact is the retail industry.

Technology 264

Technology Supplies Apparel Shipping Costs 264

Retail TouchPoints

NOVEMBER 6, 2023

The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.” As part of this process, Princess Polly committed to halving its emission intensity by 2030. “To

Fashion 263

Fashion Omnichannel Operations Consumer 263

Retail TouchPoints

JULY 1, 2021

The initiative is a major step in Timberland’s goal of having a net positive impact on nature by 2030, through reuse and promotion of regenerative farming practices. customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. .

Accessories 264

Accessories Apparel Shipping Other 264

Ecommerce Platforms

APRIL 5, 2023

Countless tools, from collaboration and communication apps to customer service software, include their own AI enhancements. However, up to the year of 2030, the marketplace is expected to grow at a CAGR of 38.1%, leading to an expected value of 1,597.1 By 2030, the machine learning space will be worth around $302.62

Improvements 104

Improvements Technology Marketing Customer Experience 104

Retail TouchPoints

JANUARY 10, 2022

Steve Madden’s “Re-Booted” and Dolce Vita’s “Re:Vita” programs will let customers sell their preowned shoes directly on each retailer’s respective site.

Shipping Labels 289

Shipping Labels Shipping Costs Shipping Apparel 289

Retail TouchPoints

JULY 17, 2023

from 2023 to 2030. The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246