Retail TouchPoints

FEBRUARY 24, 2023

The goal is to ensure the entire shopper journey — from the customer’s first glimpse of the landing page through conversations with the brand’s customer service team — resonates with each individual shopper. from 2022 to 2030, which makes now an important time to bring in new customers and secure longtime loyalists.

Customer 295

Customer Recommendation Technology Information 295

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. To avoid giving customers this unpleasant experience, retailers must connect their omnichannel touch points with cloud technology, and then continue to advance their stores to keep up with changing customer expectations. Here’s how.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

SEPTEMBER 17, 2021

British online fashion and beauty retailer ASOS has laid out a comprehensive plan to achieve a detailed set of Environmental, Social and Governance (ESG) goals by 2030, including becoming net zero across its full value chain. and Germany. and Germany. department chain Nordstrom to drive global growth of the brands.

Fashion 255

Fashion Supplies Online Retail Consumer 255

Retail TouchPoints

FEBRUARY 12, 2021

They are part of a detailed, purpose-driven strategy designed to enable customers to make healthier choices, create greater product transparency, eliminate waste and take bold climate action, all in support of developing a more sustainable food supply chain. Food — and how consumers shop for it — has far-reaching impact.

Supplies 252

Supplies Operations Consumer Technology 252

Retail TouchPoints

JULY 9, 2024

As a result, employees will no longer need to switch between different apps and devices, helping improve their efficiency and productivity while also supporting faster delivery times to better serve member-owners and customers. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

JUNE 30, 2021

customers using the ThredUP Resale-as-a-Service (RaaS) solution. The program follows on the launch of Farfetch Donate in the UK with partner Thrift+ in October 2019, and it will allow Farfetch customers to extend the life of their clothes while earning shopping credit and raising money for charity.

Clothing 249

Clothing Accessories Apparel Shipping 249

Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. In a recent survey, Coresight Research found that 29% of consumers consider environmental sustainability in their shopping choices more now than prior to the pandemic. The service, which IKEA plans to eventually make available permanently at all U.S.

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

JULY 3, 2024

Two brands known for their commitment to sustainability, Grove Collaborative and Blueland , are marking Plastic-Free July with new tools and a fun consumer campaign, respectively. Grove customers can search and shop for reduced plastic alternatives through its Beyond Plastic digital badging system. “In Since 2020, Grove has avoided 7.8

Customer 264

Customer Consumer Retail Customer Experience 264

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

NOVEMBER 27, 2020

Even as physical stores have been able to reopen during the summer months, retailers are contending with a customer base whose habits have shifted , in many cases permanently. The current shift towards online shopping is what we would have expected to see in 2030, meaning that the pandemic has accelerated the rise of ecommerce by a decade.

Electronics 317

Electronics Consumer eCommerce SEO 317

Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. Both programs are part of the fashion label’s “ Waste Nothing and Welcome All ” initiative, which, among other targets, aims to make Tommy Hilfiger a fully circular brand by 2030. Tommy Hilfiger , owned by PVH Corp. ,

Shipping Labels 263

Shipping Labels Fashion Shipping Consumer 263

Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 264

Shipping Labels Shipping Consumer Customer Experience 264

Retail TouchPoints

MAY 16, 2022

At IKEA, we’re passionate about helping our customers live a more sustainable life at home,” said Javier Quiñones, CEO and Chief Sustainability Officer at IKEA U.S. and enable our customers to make individual choices aimed at reducing their overall climate footprint. Both aspects of the program could be beneficial for IKEA.

Consumer 245

Consumer Customer Other Marketing 245

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. By 2030, the smart retail market will be worth $91.36 This can be extremely frustrating for customers.

Payments 287

Payments Payment Services Retail Omnichannel 287

Retail TouchPoints

AUGUST 3, 2022

Which is great news for consumers who are unabashed fans of buy now, pay later, also called BNPL. Buy now, pay later is appealing to consumers for its flexibility, affordability and accessibility. And there are a lot of consumers that use it: 56% of Americans have used a BNPL service, up almost 50% in just one year.

Payment Services 277

Payment Services PayPal Electronics Games 277

Retail TouchPoints

JANUARY 10, 2022

Steve Madden’s “Re-Booted” and Dolce Vita’s “Re:Vita” programs will let customers sell their preowned shoes directly on each retailer’s respective site.

Shipping Labels 289

Shipping Labels Shipping Costs Shipping Apparel 289

Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

Workshop 261

Workshop Clothing Fashion Channel 261

Retail TouchPoints

JULY 1, 2021

The initiative is a major step in Timberland’s goal of having a net positive impact on nature by 2030, through reuse and promotion of regenerative farming practices. customers return any Timberland footwear, apparel or accessory to a Timberland store to either be repaired or refurbished. .

Accessories 264

Accessories Apparel Shipping Other 264

Retail TouchPoints

DECEMBER 21, 2023

Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign of slowing in 2023. But negative press didn’t stop either app from drawing U.S.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

Retail TouchPoints

OCTOBER 6, 2023

The adaptive clothing market is growing, with Market Reports World forecasting a compound annual growth rate (CAGR) of 5.74% through 2030. Selma and Isaac are championing fashion that transcends barriers, and we know our customers will love to see their relationship and hear their story behind the collection.”

Fashion 279

Fashion Apparel Accessories Clothing 279

Retail TouchPoints

JUNE 24, 2022

Focus and blame generally turn to the manufacturing, production and distribution parts of the chain, but other aspects are not usually at the forefront of the mind, especially when it comes to the consumer standpoint. In recent decades, fast fashion became incredibly popular due to its cost efficiency, both for manufacturers and consumers.

Fashion 336

Fashion Shipping Costs Supplies Apparel 336

Retail TouchPoints

MAY 16, 2024

billion by 2030. Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Costco customers can leverage the optical department to fill a new prescription for eyeglasses or get evaluated for new Bluetooth-enabled listening devices as part of a weekly shopping trip for necessities.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

JUNE 21, 2024

Walmart has been working on a number of different ways to improve sustainability, from the supply chain to its stores, including: In July 2023 Walmart and PepsiCo invested $120 million to support regenerative agriculture practices on more than 2 million acres of farmland in the U.S.

Supplies 262

Supplies Improvements Apparel Consumer Goods 262

Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. And we’ll continue to see a sizable and growing number of consumers shop in-store from creator recommendations.

Social Media 289

Social Media Electronics Accessories Recommendation 289

Retail TouchPoints

JUNE 20, 2024

This alone could potentially reduce production time and costs and allow for greater customization and personalization, catering to the unique needs and preferences of each consumer. With the fashion and garment industry projected to be worth up to $3.3 With the fashion and garment industry projected to be worth up to $3.3

Clothing 257

Clothing Apparel Fashion Technology 257

Retail TouchPoints

JANUARY 7, 2022

A focus on company reputation (50%) and customer preferences (50%) were also among the drivers motiving companies to pursue CSR. The threats posed by the pandemic caused many consumers to focus on foundational needs such as food, shelter and safety. And, of course, toilet paper.

Home Shopping 298

Home Shopping Consumer Travel Technology 298

Retail TouchPoints

JANUARY 10, 2024

Starbucks operates in India through a 50:50 joint venture with Tata Consumer Products called Tata Starbucks. With India projected to become the world’s third-largest economy by 2030, the country is of strategic importance to Starbucks, which hopes to expand its global store footprint to 55,000 locations over the next seven years.

Operations 262

Operations Consumer Marketing Customer 262

Retail TouchPoints

SEPTEMBER 23, 2020

Consumers love environmentally conscious companies. Research from Accenture shows that consumers are buying 72% more environmentally friendly products than they were five years ago, while IBM and the National Retail Federation found buyers are willing to pay around 35% more money for products from eco-friendly brands.

Shipping Costs 287

Shipping Costs Small Business Retail eCommerce Travel 287

Retail TouchPoints

AUGUST 23, 2024

From ‘credential stuffing’ to phishing to exploitation of vulnerabilities, cybercriminals have many options to violate consumer data privacy, disrupt store and warehousing operations and execute denial of service. Temu’s legal troubles are just one example of customers’ intolerance of data privacy abuse. Is it read-only and encrypted?

Payment Services 317

Payment Services Retail Operations Management 317

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

Retail TouchPoints

OCTOBER 28, 2021

Sustainability matters to the modern consumer to a far greater degree than most retailers are willing to admit. As global connectivity continues to rise, generational shifts are coming to play an increasingly important role in setting new consumer trends — of which sustainability is at the core. Accepting the Challenge.

Retail 263

Retail Operations Consumer Reference 263

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

APRIL 28, 2021

We indeed see that many customers appreciate a physical shopping experience and the direct face-to-face contact with our coffee specialists. The physical store network, combined with its DTC model, provides Nespresso with a distinctive opportunity to offer a seamless and personalized experience to customers. “It

Arts 288

Arts Beauty and Health B2C Gifts 288

Retail TouchPoints

JUNE 6, 2023

Recommerce, the online selling of previously owned items to buyers who reuse, recycle or resell them, is growing 11 times faster than traditional retail and is expected to reach $84 billion by 2030. Opportunity #3: A new set of global customers. However, skeptics worry recommerce isn’t a profitable or scalable business model.

Shipping Costs 278

Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

NOVEMBER 15, 2021

A total of 290,000 brands and 900 million consumers participated across Alibaba’s various platforms — not bad for an event that started with 27 brands 12 years ago. trillion by 2030, an important indicator of how consumption in retail will drive economic growth in the future.”. .” For the second year in a row, 11.11 More than 1.3

Events 312

Events Merchant Services Consumer B2C 312