Consumers Want an Experience That’s Driven by Cloud Retailing – Even if They Don’t Know It
Retail TouchPoints
JULY 3, 2023
As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.
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