Forrester eCommerce

JUNE 11, 2019

Forrester’s data shows job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. Academics to consultants are prognosticating on the future of work, picking winners and losers, often to the detriment of employees. Job losses and gains dominate headlines. Humanity remains at the center.

Customer Experience 343

Customer Experience Customer 343

Retail TouchPoints

FEBRUARY 24, 2023

The goal is to ensure the entire shopper journey — from the customer’s first glimpse of the landing page through conversations with the brand’s customer service team — resonates with each individual shopper. from 2022 to 2030, which makes now an important time to bring in new customers and secure longtime loyalists.

Customer 295

Customer Recommendation Technology Information 295

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. If you’re able to forge that kind of relationship, you can turn a regular customer into a brand evangelist who will sing your praises to their friends and family.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

365 Retail

JUNE 8, 2023

Today’s consumers are increasingly purchasing online, and the number of people opting for vehicle leases has increased significantly. “Today’s customers have come to expect beautifully designed, personalized buying experiences, and this is particularly true in the automotive world,” said Luc Dammann, President, EMEA at Adobe.

Automotive 116

Automotive Customer Experience eCommerce Customer 116

Retail TouchPoints

MARCH 1, 2023

Nordstrom has a long history of curating new and emerging brands to offer an ever-evolving and relevant product assortment for our customers,” said Brian Roberts, VP of Brand Programs at Nordstrom in a statement. “We The Folklore Connect platform, launched in 2022, has more than 100 brands, including Ashya , Nalebe and Vavvoune.

Fashion 302

Fashion Operations Management Customer 302

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart customers will be able to place orders and have them autonomously delivered directly to their homes. The program was developed to help the companies better understand how autonomous vehicles can enhance the customer experience, particularly as same-day delivery grows in popularity. “We’re in a statement.

Operations 293

Operations Customer Experience Marketing Technology 293

Retail TouchPoints

JULY 9, 2024

As a result, employees will no longer need to switch between different apps and devices, helping improve their efficiency and productivity while also supporting faster delivery times to better serve member-owners and customers. Online orders will be picked fresh in local Co-op stores and delivered quickly to customers in their communities.

Technology 286

Technology Order Fulfillment Fulfillment Operations 286

Retail TouchPoints

FEBRUARY 17, 2022

Customers can bring in their preloved Allbirds shoes for $20 in store credit. The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030.

Fashion 277

Fashion Technology Other Customer 277

Retail TouchPoints

JULY 3, 2024

Grove has launched its Beyond Plastic Impact Tracker , which discloses the amount of plastic avoided and recovered in each order, with the goal of engaging customers more directly in the fight against single-use plastic waste. Since 2020, Grove has avoided 7.8 million pounds of plastic and recovered more than 16 million pounds.

Customer 264

Customer Consumer Retail Customer Experience 264

Retail TouchPoints

JULY 17, 2023

from 2023 to 2030. The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

OCTOBER 6, 2023

The adaptive clothing market is growing, with Market Reports World forecasting a compound annual growth rate (CAGR) of 5.74% through 2030. Selma and Isaac are championing fashion that transcends barriers, and we know our customers will love to see their relationship and hear their story behind the collection.”

Fashion 279

Fashion Apparel Accessories Clothing 279

Retail TouchPoints

AUGUST 30, 2021

stores, is part of the retailer’s goal of becoming a circular business by 2030. We hope the Buy Back & Resell service inspires our customers to live a more sustainable life at home while giving their used furniture another life and a second home.”. The service, which IKEA plans to eventually make available permanently at all U.S.

Consumer 264

Consumer Management Customer Marketing 264

Retail TouchPoints

APRIL 18, 2023

The goal, according to Smartwool, is “to make a product and also build a system to keep it out of the landfill,” and “begin building systems and experiments that lead us toward our goal of 100% circularity by 2030.”

Customer Experience 275

Customer Experience Supplies Fulfillment Operations 275

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

APRIL 19, 2021

million small- and medium-sized businesses sell on Amazon, making up close to 60% of the company’s retail sales; and Customers complete 28% of purchases on Amazon in three minutes or less , and half of all purchases are finished in less than 15 minutes. “In million customer accounts.”. That’s 50 million more than in 2019 ; More than 1.9

Fulfillment 299

Fulfillment Technology Recommendation Customer 299

Retail TouchPoints

SEPTEMBER 20, 2023

Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 264

Shipping Labels Shipping Consumer Customer Experience 264

Retail TouchPoints

DECEMBER 21, 2023

Some brands, like Anthropologie , have masterfully blended traditional tactics (like catalogs) and new digital channels to reach new and loyal customers alike. Some retailers, such as PUMA and 1-800-FLOWERS , have eagerly tested gen AI capabilities to create more personalized customer experiences at scale. Alicia Esposito 7.

Sporting Goods 306

Sporting Goods Operations Apparel Consumer 306

365 Retail

FEBRUARY 18, 2025

M-Cube , the in-store digital solutions provider, has designed the digital customer experience for the Dolce&Gabbana flagship in Diriyah, ensuring that digital elements blend seamlessly with the boutiques refined architecture. M-Cube designed, engineered, and installed custom LED solutions to create an immersive brand experience.

Customer Experience 62

Customer Experience Fashion Definition Presentation 62

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. will serve beverages either in customers’ personal cups or in a reusable “Borrow A Cup,” which customers can take with them and return in smart return bins.

Payment Services 241

Payment Services Mobile Operations Customer 241

Retail TouchPoints

SEPTEMBER 14, 2022

The retailer also expects to grow its global store portfolio by roughly 7% annually to reach 45,000 locations by the end of 2025 and keep the chain on track to reach approximately 55,000 locations by 2030. Customer Benefits Include New Store Concepts and Technology. Customer Benefits Include New Store Concepts and Technology.

Food and Beverages 264

Food and Beverages Cryptocurrencies Technology Mobile 264

Retail TouchPoints

JUNE 21, 2024

Walmart has been working on a number of different ways to improve sustainability, from the supply chain to its stores, including: In July 2023 Walmart and PepsiCo invested $120 million to support regenerative agriculture practices on more than 2 million acres of farmland in the U.S.

Supplies 262

Supplies Improvements Apparel Consumer Goods 262

Retail TouchPoints

FEBRUARY 7, 2023

As a result, the luxury market’s base expanded to approximately 400 million consumers in 2022 and is expected to reach 500 million by 2030, Bain & Company revealed — and the expansion goes far beyond the aspirational promise. For example, Tiffany sold out its 250 NFTiffs, with each NFT selling for approximately $50,000.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

JUNE 14, 2023

Senate Bill 23-143 would allow businesses to pay the retail delivery fee themselves instead of charging customers. Colorado’s statute cites research from the World Economic Forum that estimates there will be 30% more delivery vehicles on the roads by 2030. Scott Peterson is VP of U.S. Tax Policy at Avalara.

Small Business Retail 279

Small Business Retail Retail Shipping Costs Clothing 279

Retail TouchPoints

JULY 10, 2020

The 2020 shopper will likely not look anything like the shopper of 2030. Today’s Gen Z consumer lives ‘in the moment,’ makes brash decisions and prefers experiences over physical entities. The Amazon Effect has led to nearly impossible customer demands for many independent retailers. The one constant in retail is change.

eCommerce 191

eCommerce Merchant Services Retail Customer Experience 191

Retail TouchPoints

MARCH 28, 2024

They can set times based on traffic data as well as the availability of customers. If delivery vehicles fall behind schedule, the platforms can update delivery windows and automatically notify customers. AI platforms also can be used to determine windows for delivery times.

Technology 303

Technology Presentation Travel Operations 303

Retail TouchPoints

APRIL 13, 2022

billion by 2030, a number that’s likely conservative as well-known retailers expand their footprint into this space. This includes Google Maps searches as well as on various sites that post the location of the customer’s closest cryptocurrency ATM. It’s a fast-growing market, with estimates stating it will reach $3.55

Cryptocurrencies 274

Cryptocurrencies Payment Services Retail Payments 274

Retail TouchPoints

SEPTEMBER 23, 2020

Worse, The World Counts expects paper demand to double by 2030, indicating that companies are not taking advantage of more environmentally and cost-friendly solutions. That approach typically leads to lukewarm success, but in the 2020s, customers expect personalized recommendations and relevant messaging.

Shipping Costs 287

Shipping Costs Small Business Retail eCommerce Travel 287

Retail TouchPoints

AUGUST 23, 2023

There’s no doubt the technology can bring tremendous benefits, such as allowing more customers to pay at the same time, thus reducing wait times without having to staff additional cashier stations. Moreover, customers seem very receptive to self-checkout, with 73% noting that it feels much faster than a traditional cashier.

Information 246

Information Payment Services Customer Management 246

Retail TouchPoints

JULY 23, 2024

Now retailers are rushing to make the most of AI technology to deliver a better customer experience that drives sales. billion by 2030, reflecting an astounding 15.7% They’re also encountering the challenges that come with an all-AI approach to ecommerce search. compound annual growth rate (CAGR).

eCommerce 278

eCommerce Technology Consumer eCommerce Marketing 278

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

MAY 16, 2024

billion by 2030. Customer convenience is a top driver, but bottom-line benefits for retailers are paramount too. Costco customers can leverage the optical department to fill a new prescription for eyeglasses or get evaluated for new Bluetooth-enabled listening devices as part of a weekly shopping trip for necessities.

Payment Services 262

Payment Services Technology Payments Retail 262

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” In fact, beverage innovations now account for 85% of beverage sales, the company shared. million in the U.S., to 75 million members within in the next five years.

Technology 278

Technology Omnichannel Operations Marketing 278

Retail TouchPoints

MAY 31, 2022

Then in 2019, 5G entered the scene (in case you were wondering, 6G is predicted to arrive around 2030). “5G a retail store] with their own custom networks. Here are five places where 5G-enabled experiences/solutions are either being tested or have already been deployed at retail. The one common denominator is digitization.

Merchant Services 354

Merchant Services Retail Mobile Supplies 354

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

MAY 9, 2023

Most notably, the brand has implemented firmer ESG goals, committing to reducing absolute greenhouse gas (GHG) emissions across its entire value chain 25% by 2030. We may do a capsule collection or partnership, but it’s customer-led — and that leads us to monetization,” he explained. Pernot-Day said.

Fashion 278

Fashion Fulfillment Apparel Order Fulfillment 278

Retail TouchPoints

JANUARY 4, 2024

Starbucks will now fill customers’ own clean cups with their favorite drink, whether they’re ordering in-store, via mobile or at a drive-thru. The program, part of Starbucks’ commitment to reduce waste 50% by 2030, provides a 10-cent discount on the beverage and, in the U.S.,

Mobile 165

Mobile Channel Customer Retail 165

Retail TouchPoints

FEBRUARY 23, 2022

Retailers should tap customer data to understand what products are optimal for these automated commerce experiences and create spaces at the point of pickup to support education, engagement and interaction. Does your team have a vision for 2030 or 2035?” he asked. “Do

Fulfillment 298

Fulfillment Vend Operations Technology 298