Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

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Management Shipping Costs Reference Retail 269

Steve Dennis

DECEMBER 30, 2024

For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes , and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further ado, let the grading of my baker’s dozen of prognostications begin! The bifurcation (polarization) of just about everything accelerates.

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Retail Multi-channel Department Stores eCommerce 167

Forrester eCommerce

DECEMBER 30, 2024

With the rise of self-service buying, sales and marketing teams must adopt new customer engagement techniques. Fortunately, awareness of this need is high. Sales leaders participating in Forresters B2B Sales Survey, 2024, most frequently cited transforming to support buyer preferences for self-service and e-commerce as a priority.

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B2B eCommerce Marketing Customer 195

RetailWire

DECEMBER 26, 2024

The pet food recall was voluntary.

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Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Practical eCommerce

DECEMBER 27, 2024

On-site engagement is crucial, says 180 Marketing founder, and AI is good for seller rankings, not bad. The post Ecommerce SEO Pro on AI, 2025 Tactics appeared first on Practical Ecommerce.

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SEO eCommerce Marketing 118

Retail TouchPoints

DECEMBER 30, 2024

Convenience store chain Yesway is continuing its aggressive U.S. expansion by opening five new Allsups stores in New Mexico and Texas. In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos.

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Digital Currency Cryptocurrencies Operations Customer 247

RetailDive

DECEMBER 26, 2024

The big and tall men’s apparel retailer “would be far better served” as a private company, Fund 1 says.

Apparel 93

Apparel Retail 93

RetailWire

DECEMBER 27, 2024

In-N-Out Burger's owner says there was too much crime at the Oakland location.

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Practical eCommerce

DECEMBER 26, 2024

This week's installment includes updates on return solutions, pay-over-time services, cross-border sales, promotions, AI tools, and virtual try-ons. The post New Ecommerce Tools: December 26, 2024 appeared first on Practical Ecommerce.

eCommerce 101

eCommerce 101

Retail TouchPoints

DECEMBER 27, 2024

Retailers have to start understanding Gen Z. Theyre in their late teens to mid-20s and have far more purchasing power than we give them credit for. Theyll reach $12 trillion by 2030. Theyve grown up with devices in hand, and social media is their base of operations. But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them.

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Social Media Retail Shipping Costs Mobile 255

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B2C

TalkingRetail

JANUARY 2, 2025

Co-op has revealed its commitment to continued convenience growth with a planned 75 new stores opening this year (2025), across the UK. The new stores will be both Co-op estate stores and Co-op franchise stores, a sector the convenience retailer has actively pursued recently.

Retail 85

Retail 85

RetailDive

DECEMBER 27, 2024

In ‘a very difficult business,’ retail store closings typically signal more about an individual company than the industry overall, one analyst says.

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Retail 92

RetailWire

DECEMBER 30, 2024

Do you remember JOLT Cola?

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Practical eCommerce

DECEMBER 31, 2024

More than 60% of Gen Zs and Millennials worldwide shop on social media platforms. The post Open a Facebook Shop in 2025 appeared first on Practical Ecommerce.

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Social Media eCommerce 99

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.

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Payment Services Shipping Costs Retail Shipping 253

Wiser

DECEMBER 30, 2024

In the competitive world of candy and confectionery, staying ahead requires more than just great productsit demands precise execution and actionable insights. One leading brand turned to Wiser to achieve exactly that. By addressing challenges in seasonal campaigns, merchandising opportunities, and inventory optimization, they transformed their category performance.

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Channel Improvements Retail 78

RetailDive

DECEMBER 30, 2024

Under the transaction, Variety Wholesalers would acquire at least 200 stores and up to two distribution centers, saving jobs in the process.

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RetailWire

DECEMBER 26, 2024

Walmart is expanding its appeal to include higher income shoppers.

Retail 105

Retail 105

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Practical eCommerce

DECEMBER 29, 2024

Eager online sellers, great and small, are waiting to learn how the ban plays out. The post TikTok Shop’s Coming Seller Boom appeared first on Practical Ecommerce.

eCommerce 93

eCommerce Social Media 93

Retail TouchPoints

DECEMBER 30, 2024

Today, brands are continuously seeking innovative strategies to effectively reach and engage their target audiences, and commerce media has emerged as a pivotal approach for driving sales and enhancing consumer interactions. According to a report by Emarketer , commerce media spending is projected to reach nearly $68 billion in 2025, underscoring its critical role in modern marketing.

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Marketing Travel Consumer Definition 272

365 Retail

JANUARY 1, 2025

Businesses in Londons West End achieved year-on-year growth in November, overcoming weather disruptions on pivotal trading days such as Black Friday. According to data from the New West End Company , a diversified retail and entertainment offering has strengthened the districts resilience and appeal. Despite poor weather conditions, November marked a strong start to the festive trading period, with sales rising by 0.5% compared to the previous year.

Leisure 64

Leisure Arts Toys Consumer 64

RetailDive

DECEMBER 26, 2024

The retail and brand expert discusses the hype around AI, how marketers can preserve human creativity and his optimism about the future.

Marketing 82

Marketing Retail 82

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RetailWire

JANUARY 1, 2025

Dairy Queen has announced the return of the S'mores Blizzard in 2025.

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Practical eCommerce

DECEMBER 30, 2024

Discover free and paid video generators, page builders, image editors, tools to train AI agents, and a selection of commercial fonts. The post New Web Design Tools, December 2024 appeared first on Practical Ecommerce.

Web Design 88

Web Design eCommerce 88

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 stores to cross every item off their lists. This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping.

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Technology Games Customer Experience POS 191

TalkingRetail

JANUARY 2, 2025

Justin Madders MP, the minister for employment rights, competition and markets, has written to ACS (the Association of Convenience Stores) recognising the challenges faced by the convenience sector and pledging to collaborate with its members when implementing upcoming legislation introduced by the Employment Rights Bill.

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Marketing Retail 66

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

RetailDive

JANUARY 1, 2025

Find out how geolocation tools bridge the gap between physical and digital shopping.

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Customer 75

RetailWire

DECEMBER 30, 2024

For those who want to go out for a meal or to shop on New Year's Day, here's what restaurants and stores will be open.

Retail 105

Retail 105

365 Retail

JANUARY 1, 2025

Watsons has officially entered the Bahrain market with the opening of a new flagship store at City Centre Bahrain Mall. The announcement, made by AS Watson Group and Al-Futtaim Group , underscores Watsons strategic growth across the Gulf Cooperation Council (GCC). The Bahrain store is the third to open in the country within three months, complementing its presence in the UAE, Saudi Arabia, and Qatar.

Beauty and Health 64

Beauty and Health Social Media Presentation Recommendation 64

Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button.

Shipping Costs 159

Shipping Costs Consumer eCommerce Presentation 159

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