Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

Payment Services 251

Payment Services Banking Consumer Presentation 251

Steve Dennis

DECEMBER 30, 2024

For the last several years, I’ve made a list of annual predictions for the retail industry, which I share here, on Forbes , and on my podcast. And then, in what can sometimes amount to an act of self-flagellation, I take account of how I did. So without further ado, let the grading of my baker’s dozen of prognostications begin! The bifurcation (polarization) of just about everything accelerates.

Retail 167

Retail Multi-channel Department Stores eCommerce 167

Forrester eCommerce

JANUARY 3, 2025

It seems like everyone is talking about performance these days in all aspects of life. High school kids are applying to college and their SAT/ACT test scores and overall GPAs are being compared to their peers.

Marketing 195

Marketing Other B2B 195

RetailDive

JANUARY 3, 2025

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

Retail 116

Retail 116

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

RetailWire

DECEMBER 30, 2024

Do you remember JOLT Cola?

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Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

Management 260

Management Shipping Costs Reference Retail 260

Forrester eCommerce

DECEMBER 30, 2024

With the rise of self-service buying, sales and marketing teams must adopt new customer engagement techniques. Fortunately, awareness of this need is high. Sales leaders participating in Forresters B2B Sales Survey, 2024, most frequently cited transforming to support buyer preferences for self-service and e-commerce as a priority.

B2B 195

B2B eCommerce Marketing Customer 195

Korona

DECEMBER 31, 2024

The post What Is Inventory Management Software? (The Ultimate Retailers’ Guide) appeared first on KORONA POS.

Management 105

Management POS Retail Point of Sale 105

RetailWire

JANUARY 1, 2025

The Ford recall is the latest car recall in the United States.

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Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.

Payment Services 246

Payment Services Shipping Costs Retail Shipping 246

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

RetailDive

DECEMBER 30, 2024

Under the transaction, Variety Wholesalers would acquire at least 200 stores and up to two distribution centers, saving jobs in the process.

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103

Practical eCommerce

DECEMBER 30, 2024

Discover free and paid video generators, page builders, image editors, tools to train AI agents, and a selection of commercial fonts. The post New Web Design Tools, December 2024 appeared first on Practical Ecommerce.

Web Design 100

Web Design eCommerce 100

Fabric Blog

JANUARY 3, 2025

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

Demo 98

Demo Books Management Fulfillment 98

RetailWire

JANUARY 1, 2025

Dairy Queen has announced the return of the S'mores Blizzard in 2025.

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105

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B2C

Retail TouchPoints

JANUARY 3, 2025

Costco s board of directors has unanimously rejected a shareholder proposal to conduct a study of the retailers diversity, equity and inclusion (DEI) policies, saying it reflects the anti-DEI policy bias of the National Center for Public Policy Research , the conservative think tank that proposed the study. The proposal claims that DEI holds litigation, reputational and financial risks to the company, and therefore financial risks to the shareholders, according to materials prepared for the next

Supplies 233

Supplies Improvements Retail Consumer 233

TalkingRetail

JANUARY 2, 2025

Co-op has revealed its commitment to continued convenience growth with a planned 75 new stores opening this year (2025), across the UK. The new stores will be both Co-op estate stores and Co-op franchise stores, a sector the convenience retailer has actively pursued recently.

Retail 103

Retail 103

Practical eCommerce

DECEMBER 31, 2024

More than 60% of Gen Zs and Millennials worldwide shop on social media platforms. The post Open a Facebook Shop in 2025 appeared first on Practical Ecommerce.

Social Media 98

Social Media eCommerce 98

RetailDive

JANUARY 3, 2025

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Retail 91

Retail 91

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailWire

JANUARY 2, 2025

Kia has recalled its electric cars over the issue.

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Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer. To the newbie consumer, theres a confusing welter of terms like indica and sativa as well as the multiplying variations of edible products, each with different levels of THC and other ingredients that affect the products impact.

Recommendation 221

Recommendation Download Consumer eCommerce 221

TalkingRetail

JANUARY 2, 2025

Justin Madders MP, the minister for employment rights, competition and markets, has written to ACS (the Association of Convenience Stores) recognising the challenges faced by the convenience sector and pledging to collaborate with its members when implementing upcoming legislation introduced by the Employment Rights Bill.

Marketing 103

Marketing Retail 103

Practical eCommerce

DECEMBER 29, 2024

Eager online sellers, great and small, are waiting to learn how the ban plays out. The post TikTok Shop’s Coming Seller Boom appeared first on Practical Ecommerce.

eCommerce 88

eCommerce Social Media 88

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailDive

JANUARY 2, 2025

In addition to the sustainability measures for Kindle, Echo and Fire TV products, the company added a tactile feature to aid consumers with visual impairments.

Consumer 91

Consumer 91

RetailWire

JANUARY 1, 2025

Want to save money at Taco Bell? Check out the Name Your Price tool.

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105

Retail TouchPoints

DECEMBER 30, 2024

Convenience store chain Yesway is continuing its aggressive U.S. expansion by opening five new Allsups stores in New Mexico and Texas. In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. These new stores each span 6,277 square feet and operate 24 hours a day, offering a variety of private label products, including fresh bread, milk and eggs, as well as Allsups famous burritos.

Digital Currency 221

Digital Currency Cryptocurrencies Operations Customer 221

Forrester eCommerce

JANUARY 2, 2025

On January 7th, about 140,00 people will join serpentine queues in Las Vegas, where over 300 of the Fortune 500 will flaunt their wares at the world’s most revered tech show CES 2025.

Customer Experience 195

Customer Experience Customer B2C B2B 195

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Other

Wiser

DECEMBER 30, 2024

In the competitive world of candy and confectionery, staying ahead requires more than just great productsit demands precise execution and actionable insights. One leading brand turned to Wiser to achieve exactly that. By addressing challenges in seasonal campaigns, merchandising opportunities, and inventory optimization, they transformed their category performance.

Channel 78

Channel Improvements Retail 78

RetailDive

JANUARY 2, 2025

The company was acquired from Farfetch so Perfect Corp can broaden its virtual try-on capabilities into categories like shoes, bags and apparel.

Fashion 84

Fashion Apparel 84

RetailWire

DECEMBER 29, 2024

British Airways is weighing all its options.

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Retail TouchPoints

JANUARY 2, 2025

For better or worse, 2024 is now in the books, but we cant resist one more look back. The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. Tractor Supply Weeds Out Support for DEI, Environmental and LGBTQ+ Causes (July 1, 2024) Tractor Supply was just one of the several retailers that backtracked on support for diversity, equity and inclusion (DEI) initiatives as well as

Retail 237

Retail Payments Payment Services Supplies 237

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