Retail TouchPoints

JANUARY 6, 2025

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. As retailers brace for this looming economic shift, learning from past experiences and implementing forward-thinking strategies is paramount to mitigating risk and seizing oppo

Retail 273

Retail Supplies Apparel Customer Loyalty 273

Forrester eCommerce

JANUARY 7, 2025

Preventing waste and abuse has long eclipsed innovation as a focus for the US government. Despite this, innovation is still happening. In fact, the US government doesnt have an innovation problem: it has an adoption problem.

Customer 195

Customer 195

Forrester eCommerce

JANUARY 6, 2025

With the growth of generative AI, developer productivity is on everyone's mind these days. But measuring developer productivity is challenging. Learn how focusing on alignment can help eliminate the elephant in the room.

Operations 221

Operations Customer 221

RetailDive

JANUARY 3, 2025

Fraudulent returns accounted for about 15% of the projected $685 billion in returns last year, per a recent report from Appriss Retail and Deloitte.

Retail 126

Retail 126

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Salsify

JANUARY 2, 2025

Youve heard the phrase, The call is coming from inside the house. You might know it as a callout of hypocrisy or inner turmoil or perhaps recognize it for its fear factor.

Mobile 119

Mobile eCommerce 119

Practical eCommerce

JANUARY 7, 2025

Today's AI-driven project management and productivity platforms automate tasks, schedules, and workflows. The post AI Apps to Get Things Done in 2025 appeared first on Practical Ecommerce.

eCommerce 103

eCommerce Management 103

RetailDive

JANUARY 3, 2025

In contrast to a slew of companies, the warehouse retailer has forcefully rejected an anti-DEI shareholder proposal as bad for business.

Retail 122

Retail 122

RetailWire

JANUARY 2, 2025

Tesla saw deliveries fall for the first time in over a decade.

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107

Korona

DECEMBER 31, 2024

The post What Is Inventory Management Software? (The Ultimate Retailers’ Guide) appeared first on KORONA POS.

Management 105

Management POS Retail Point of Sale 105

Retail TouchPoints

JANUARY 3, 2025

The Consumer Financial Protection Bureau (CFPB) has sued Walmart and Branch Messenger , alleging that the partners forced the third-party delivery drivers in Walmarts Spark Driver program to use costly deposit accounts to access their earnings and in the process harvested more than $10 million in fees from the workers. Walmarts Spark Driver program uses gig workers to make last-mile deliveries from Walmart stores across the U.S.

Payment Services 293

Payment Services Banking Consumer Presentation 293

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Forrester eCommerce

JANUARY 6, 2025

As we step into 2025, the APAC region stands at the forefront of a global financial transformation, with digital wallets and real-time payments reshaping the very fabric of commerce.

Marketing 195

Marketing 195

RetailDive

JANUARY 6, 2025

By generation, millennials took on the most, while baby boomers took on the least, according to a recent LendingTree survey.

Consumer 111

Consumer 111

RetailWire

JANUARY 2, 2025

Kia has recalled its electric cars over the issue.

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105

TalkingRetail

JANUARY 2, 2025

Co-op has revealed its commitment to continued convenience growth with a planned 75 new stores opening this year (2025), across the UK. The new stores will be both Co-op estate stores and Co-op franchise stores, a sector the convenience retailer has actively pursued recently.

Retail 105

Retail 105

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B2C

Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

Management 315

Management Shipping Costs Reference Retail 315

Forrester eCommerce

JANUARY 3, 2025

It seems like everyone is talking about performance these days in all aspects of life. High school kids are applying to college and their SAT/ACT test scores and overall GPAs are being compared to their peers.

Marketing 195

Marketing Other B2B 195

RetailDive

JANUARY 6, 2025

Consumers were motivated by deals with last-minute purchases accounting for 10% of all holiday spending, per Mastercard.

Retail 108

Retail Consumer 108

RetailWire

JANUARY 1, 2025

The Ford recall is the latest car recall in the United States.

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105

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Electronics

Practical eCommerce

JANUARY 2, 2025

This first 2025 installment of our weekly rundown includes updates on payment platforms, shopping assistants, advertising insights, AI chatbots, mobile services, and parcel delivery. The post New Ecommerce Tools: January 2, 2025 appeared first on Practical Ecommerce.

eCommerce 99

eCommerce Payment Services Mobile 99

Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Consider these facts: total returns amounted to $743 billion in merchandise in 2023 and in 2022; approximately 16.5% of all purchased goods were returned to retailers.

Payment Services 300

Payment Services Shipping Costs Retail Shipping 300

Forrester eCommerce

JANUARY 2, 2025

On January 7th, about 140,00 people will join serpentine queues in Las Vegas, where over 300 of the Fortune 500 will flaunt their wares at the world’s most revered tech show CES 2025.

Customer Experience 338

Customer Experience Customer B2C B2B 338

RetailDive

JANUARY 3, 2025

The social commerce company is broadening its collectibles and focusing on authentication, but faces a potential ban in the U.S.

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105

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

RetailWire

JANUARY 1, 2025

Dairy Queen has announced the return of the S'mores Blizzard in 2025.

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105

Fabric Blog

JANUARY 3, 2025

fabric is an AI-powered OMS that orchestrates across your entire order lifecycle to connect your demand channels to fulfillment locations. Book a demo today!

Demo 98

Demo Books Management Fulfillment 98

Retail TouchPoints

JANUARY 2, 2025

The presents are unwrapped, trees are out on the curb and the final sales numbers are rolling in for the 2024 holiday season, which delivered the growth that had been predicted. Preliminary numbers from Mastercard and Visa indicate that sales increased 3.8% and 4.8% , respectively, from Nov. 1 to Dec. 24, 2024, compared to the same period in 2023. Both Visa and Mastercard measure in-store and online sales for all payment types in their analysis.

Consumer 278

Consumer Jewelry Electronics Apparel 278

Forrester eCommerce

JANUARY 7, 2025

In the vast sea of digital routes to market, e-commerce stands as a beacon of modern B2B commerce, yet navigating this realm with outdated metrics is akin to venturing into battle blindfolded.

eCommerce 195

eCommerce B2B Marketing 195

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

RetailDive

JANUARY 2, 2025

In addition to the sustainability measures for Kindle, Echo and Fire TV products, the company added a tactile feature to aid consumers with visual impairments.

Consumer 104

Consumer 104

RetailWire

JANUARY 1, 2025

Want to save money at Taco Bell? Check out the Name Your Price tool.

105

105

Salsify

JANUARY 7, 2025

If a picture is worth a thousand words, a video is worth a million. Video offers a vivid, 3D experience that 2D photos cant always achieve. Product videos, in particular, are much better at highlighting the value-add for shoppers especially for those who cant get a (literal) feel for an online product.

eCommerce 89

eCommerce 89

Retail TouchPoints

JANUARY 2, 2025

Temu just became the second most visited ecommerce site, bumping incumbent Ebay to #3 after years of no changes to the list. Its clear that the retail landscape has undergone a seismic shift, with platforms like Temu, alongside Shein, Wish and TikTok Shop, promising extremely discounted goods that cut out the middleman and the markup. These platforms have revolutionized the way consumers shop, offering convenience, variety and competitive pricing at the click of a button.

Shipping Costs 281

Shipping Costs Consumer eCommerce Presentation 281

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