Retail TouchPoints

MARCH 10, 2025

Employees at a Barnes & Noble store in Bloomington, Ill. have ratified a new three -year contract under the aegis of the Retail, Wholesale and Department Store Union (RWDSU), joining unionized workers at three New York City bookstores, including the companys flagship Union Square location. The Barnes & Noble Union has secured union healthcare coverage, improved safety equipment such as back braces, wrist guards and stools at information desks and the POS, along with improved job and pay

Department Stores 266

Department Stores POS Improvements Information 266

Forrester eCommerce

MARCH 12, 2025

The security landscape continues to evolve, as does global uncertainty, leaving CISOs preparing for turbulence ahead.

Recommendation 221

Recommendation Management 221

My Wife Quit Her Job

MARCH 12, 2025

In this episode, Toni and I discuss how hyper-targeting customers for your online store just got a lot easier with Klaviyo’s new release! We dive into the latest features and strategies that can help you reach your ideal audience like never before. You’ll learn how to maximize your marketing efforts and boost sales with the power of automation and AI!

Customer 156

Customer eCommerce Marketing 156

lateshipment

MARCH 8, 2025

A customer wants to return an item, but your policy is nowhere to be found. Or worse, it’s buried in tiny print and full of confusing legal jargon. What happens? Chaos. Frustration. And probably a not-so-glowing review. Let’s be honest: returns are an unavoidable part of running an online store. Sometimes things just don’t work out: wrong size, unexpected color, maybe the customer just changed their mind.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

Advertisement

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

Fastr

MARCH 13, 2025

If youve been losing sleep (and revenue) thanks to subpar site performance, youre not alone. The ecommerce world is drowning in bloated front ends packed with JavaScript frameworks that slow everything down. Google doesnt mince words on slow sites, and your C-suite sees one disappointing PageSpeed score and starts asking, Why are we throwing money down the drain?

eCommerce 130

eCommerce 130

Retail TouchPoints

MARCH 10, 2025

Retail workers are the face of the company. They are the people who interact with shoppers and provide a memorable experience. But the unique set of challenges that come with working in retail, coupled with todays economic reality, can have a significant toll on the mental and emotional wellbeing of employees. In fact, a study by Mind Share Partners in 2023 found that U.S. retail workers are more likely to experience mental health symptoms and for longer durations; almost seven in ten (69%) repo

Retail 249

Retail Technology Events Improvements 249

Salsify

MARCH 6, 2025

Explore real-world examples of how artificial intelligence in ecommerce is used by shoppers and organizations to drive business performance on the digital shelf.

eCommerce 134

eCommerce eCommerce Technology Technology 134

lateshipment

MARCH 8, 2025

Late delivery incidents are frequent, almost inevitable, and happen primarily because shipping carriers fail to keep up with their promises of on-time delivery despite their busy schedules during times like the holiday season and while facing supply chain disruptions. As an e-commerce retailer, it makes sense to take a look at how late deliveries can be problematic for you.

Management 130

Management eCommerce Shipping Shipping Labels 130

Bryan Eisenberg

MARCH 10, 2025

Some people talk about making a difference. Will Williams lives it. When I sat down with Will for Rock Solid, I expected a conversation about his service, his nonprofit work, and his impact on the Round Rock community. What I got was a masterclass in resilience, purpose, and the power of showing up. Will doesnt just run a nonprofit. He is the nonprofit.

130

130

Retail TouchPoints

MARCH 7, 2025

FreshDirect is partnering with Uber Eats to expand its delivery reach in New York City. This is the online grocers first entry into on-demand delivery via a third-party app. FreshDirect works directly with local farmers, fishermen, growers, distillers and food manufacturers to streamline the supply chain, ensuring products reach customers faster up to seven days fresher than traditional grocery stores.

Omnichannel 227

Omnichannel Fulfillment Supplies Operations 227

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

Retail

Forrester eCommerce

MARCH 12, 2025

Co-authored with Enza Iannopollo, Principal Analyst We made a call last week that Apple had created a trust issue in the UK, and possibly more widely, by breaking its commitment to protecting its users privacy by withdrawing ADP for UK users to comply with the governments demands to, in certain circumstances, be able to access […]

Customer 195

Customer 195

RetailDive

MARCH 11, 2025

Without its Sephora shops, the department store’s holiday results would have been worse, yet the beauty partnership’s boost may be waning.

Department Stores 119

Department Stores 119

lateshipment

MARCH 7, 2025

So what happens after a customer clicks that “buy” button? They’ve browsed your amazing products, finally picked the perfect one, and eagerly awaited its arrival. It’s here! They’re using it, loving it… and then? What happens next in their relationship with your brand? Do they just move on, or do they keep thinking about you?

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

TalkingRetail

MARCH 9, 2025

Crime cost convenience stores 316m in the last year, according to the annual crime report from the Association of Convenience Stores (ACS).

Retail 101

Retail 101

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is evolving fast, and brands relying on rigid, one-size-fits-all solutions risk losing agility. But modernization doesn’t have to mean disruption. In this webinar, we’ll explore how an extensible, modular approach empowers brands to integrate new capabilities, enhance performance, and scale efficiently—all while leveraging Shopify’s strengths.

Shopify

Retail TouchPoints

MARCH 7, 2025

Walgreens Boots Alliance (WBA) has finalized a deal with private equity firm Sycamore Partners to take the company private after being in the stock market for nearly 100 years. Sycamore will pay $11.45 per share in cash for the Walgreens business, according to a company announcement. Shareholders can receive up to $3 more per share in the future from sales of Walgreens’ primary business, including Village Medial, Summit Health and City MD.

B2B 227

B2B Operations Management Customer 227

Forrester eCommerce

MARCH 11, 2025

We evaluated the Total Economic Impact (TEI) of companies that simultaneously use two order management systems (OMS). Our research uncovered surprising findings.

Management 195

Management Retail Customer 195

RetailDive

MARCH 10, 2025

Trouble from Texas to New York has created an opportunity for Saks Global's rivals, and led one analyst to call for new leadership.

Customer 111

Customer 111

lateshipment

MARCH 6, 2025

Table Header Table Header 2 Table Header 3 Table Header 4 Content 1 Content Content Content Content Content Content Content The post Table Test #2 appeared first on Lateshipment.com.

130

130

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

UpSellIt

MARCH 10, 2025

Driving conversions from affiliate traffic is a challenge many brands face, but the right strategy can turn missed opportunities into measurable growth. As a leading technology partner, Upsellit tackles this challenge by delivering managed conversion optimization solutions tailored toward a brands unique goals. Luxo Living, a home furnishings retailer, sought to refine its affiliate marketing strategy after being unhappy with its previous program.

X-cart 88

X-cart Home Furnishings Conversion Optimization Recommendation 88

Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content. Considering that almost every brand today has a strong digital presence, including website(s) and/or social media profile(s), there have never been more opportunities for bad actors to copy brands identities.

Payment Services 227

Payment Services Social Media Download Information 227

Forrester eCommerce

MARCH 11, 2025

Showcase your customer obsession journey and achievements with Forresters 2025 awards. Apply now for the chance to gain global recognition and exclusive perks while elevating your brand.

Customer 195

Customer Customer Experience B2C Marketing 195

RetailDive

MARCH 11, 2025

The retailer opened 16 Ross Dress for Less and three DD’s Discounts locations on a path to 90 new stores this year.

Retail 110

Retail 110

Advertisement

October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

RetailWire

MARCH 6, 2025

Elon Musk floated the notion that Amtrak and USPS should be privatized.

95

95

Salsify

MARCH 13, 2025

Brands, start your engines cause its that time of year again. Shoppers are gearing up, retailers are rolling out promotions, and the race for consumer attention is on.

Consumer 88

Consumer Retail eCommerce Marketing eCommerce 88

Retail TouchPoints

MARCH 6, 2025

The Home Depot has unveiled Magic Apron, a proprietary suite of generative AI tools designed to help customers with their home improvement needs and projects. Magic Apron is available 24/7 on homedepot.com and the Home Depot mobile app. It is embedded into millions of product pages to summarize product reviews, answer specific how-to questions as well as inform customers about specific products to support the browsing and buying journey.

Customer 247

Customer B2B Improvements Customer Experience 247

Forrester eCommerce

MARCH 10, 2025

graphic created by prompting an LLM to create a graph model in neo4j As we approach the 2025 ServiceNow Knowledge and Atlassian Team conferences, IT management is entering a new era. The rapid adoption of AI-driven automation and the increasing use of graph-based models signal a fundamental shift in how organizations manage IT portfolios.

Management 195

Management Customer 195

Advertisement

Outdated platforms are costing you sales. Legacy platforms like Salesforce SiteGenesis and SFRA can slow innovation, increase maintenance costs, and frustrate customers. This playbook provides a strategic roadmap to modernizing your Salesforce B2C Commerce platform using a composable approach to transition to faster, scalable, and flexible e-commerce solutions —without disrupting your business.

B2C

RetailDive

MARCH 7, 2025

The company also plans to close its Technology Development Center in Austin, Texas.

Technology 107

Technology 107

RetailWire

MARCH 6, 2025

Lincoln is recalling the dangerous Navigators.

95

95

Practical eCommerce

MARCH 10, 2025

Claude, ChatGPT, Gemini, and others are fast and thorough, although not perfect. The post Create Google Ads Scripts via GenAI appeared first on Practical Ecommerce.

eCommerce 91

eCommerce Other 91

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. He has worked as a practitioner and served as an advisor for companies ranging from Hy-Vee to Kroger , Procter & Gamble, Unilever and NCR. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

Retail 196

Retail Technology Customer Loyalty Books 196

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements