Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Smile.io

FEBRUARY 2, 2024

Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

BigCommerce

JUNE 22, 2017

Frequency is measured as the number of order per year from each customer. For some businesses, their best customers order monthly and for other replenishables-oriented businesses, their best customers order weekly. Monetary analysis is the total order value over a period of time –– typically a over a year.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Optimizely

NOVEMBER 16, 2017

However, data has proliferated as quickly as your marketing tools have. When every single platform is collecting data, things can get messy, fast. If you manage to pull together all of your customer data, you can gain really powerful insights into what marketing tactics work and what don’t. Customer service platform.

B2C 150

B2C Marketing Customer Data eCommerce Marketing 150

Retail TouchPoints

APRIL 2, 2021

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 165

Retail Specialty Retailers Customer Loyalty Customer Experience 165

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 289

Retail Books Consumer Social Media 289

Optimizely

NOVEMBER 5, 2019

This helped them move more quickly drive increased revenue, repeat purchase, and deeper customer loyalty. Zaius’ new “personalization lightning bolt feature” makes it easier for us to implement personalization for our customers at scale effortlessly! Let us know if you want to be part of future beta test!

Marketing 30

Marketing Magento Customer Loyalty eCommerce Platforms 30

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. No retailer can afford to ignore this revolutionary wave of productivity.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

BigCommerce

JUNE 27, 2017

Using heuristic analysis and user testing, you can ask random users to actually find a specific product and put it in the cart. Furthermore, using data from traffic analysis, it is possible to identify which content and in what sequence leads to the most conversions. For example: How long do they watch a product video?

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. During today’s event, Zaius will share the Service-led Retail story on stage at 2pm.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Retail TouchPoints

JUNE 24, 2022

“You need to build an experience that resonates with your customers and creates value in their world — [and] that doesn’t always have to be economic value.” Brands can identify these value drivers by conducting customer interviews and analysis. Do your shoppers turn to influencers or creators for guidance?

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. Loyalty rewards and credit cards bring in the kind of increased income that paid memberships promise. This data can be almost as valuable as the additional revenue, George-Parkin says.

Customer 87

Customer Shipping Costs Payments Payment Services 87

RTP blog

JULY 14, 2017

by 2020, and 45% of those sales will be through mobile devices, according to one analysis. Encrypting customer data can make it nearly impossible for fraudsters to access sensitive information. He was also VP of marketing for Chockstone, a customer loyalty and payments innovator. Consider tokenization.

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

Algopix

OCTOBER 15, 2023

The goal is to create a cohesive and unified view of the customer journey, regardless of how and where customers interact with a brand. Cross-channel tracking relies on the collection and analysis of data from various touchpoints, which are then integrated into a central database.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

iVend

FEBRUARY 21, 2025

Data synchronization in real-time when your POS and ERP are connected, all sales data is immediately synchronized into your ERP. So all your key business data such as inventory levels, sales and customer data are up to date and available to you for analysis and decision-making.

Payment Services 52

Payment Services POS Operations Retail 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI algorithms analyze customer data to understand preferences, behavior, and purchase history. Store Traffic Analysis AI plays a pivotal role in store traffic analysis by harnessing the power of data and advanced analytics. Request a demo today to unleash the power of data and transform your business.

Marketing 111

Marketing Retail Customer Loyalty Games 111

CPC Strategy

JULY 3, 2024

Personalized Recommendations AI-powered recommendation engines analyze vast amounts of data to understand consumer preferences and behaviors, delivering personalized content and product recommendations in real-time. Predictive Analytics and Data Analysis AI can be used to predict customer behavior and anticipate their needs.

Marketing 105

Marketing Social Media Recommendation SEO 105

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Data Compliance All of Upsellit’s emails and SMS messages adhere to strict global regulations, ensuring compliance with data protection and privacy laws.

Customer Loyalty 116

Customer Loyalty Conversion Optimization Shopping Carts Technology 116

UpSellIt

AUGUST 3, 2023

Enhanced Product Development: Businesses can identify trends and preferences within segments, helping them develop products that cater to the specific demands of different customer groups. By providing personalized experiences, businesses can build stronger connections with customers and foster brand loyalty.

eCommerce 115

eCommerce Recommendation Accessories Customer Loyalty 115

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Access to purchase orders, inventory counts, premium inventory analysis, and low stock reporting capabilities.

POS 180

POS Shopify Payment Services Shipping Costs 180

iVend

AUGUST 19, 2024

Read more In this article we’ll take a look at customer appreciation strategies, why they are important, the steps to create them, and the way that point of sale customer loyalty and promotions technology underpins implementation. Why is customer appreciation important?

POS 52

POS Point of Sale Customer Customer Loyalty 52

Talkoot

FEBRUARY 16, 2023

It’s the ultimate way to create a customer-centric journey without the guesswork. By better understanding your customers, you can predict future purchasing behavior and tailor your interactions with them. This leads to increased customer loyalty, higher engagement levels, and, ultimately, more sales.

Retail 78

Retail Customer Loyalty Recommendation Outdoor 78

Steve Dennis

MAY 13, 2018

Before anyone quibbles with my high-level analysis, I will state that I know the company has been making substantial investments for the long term. Despite customer protestations, I am willing to bet that Amazon comes out way ahead on this move. A version of this story appeared at Forbes, where I am a retail contributor.

Shipping Costs 76

Shipping Costs Retail eCommerce eCommerce Marketing 76

Ecommerce Platforms

MARCH 14, 2023

After that, plans include: Starter: $20 per month for an up to 60-day chat history, basic widget customization, data security, ticketing support and more. Custom plans: Yotpo also offers a range of custom priced plans for loyalty, referrals, SMS campaigns, subscription management and more.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Algopix

DECEMBER 2, 2020

AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data. These goals ultimately allow your company to provide better customer experiences, generate more sales with improved margins, and raise customer loyalty.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Algopix

OCTOBER 21, 2023

Monitoring customer service KPIs helps you provide exceptional support. Measuring Customer Satisfaction and Support Effectiveness Customer satisfaction is a leading indicator of customer loyalty. Net Promoter Score (NPS): An indicator of how likely customers are to recommend your brand.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

BigCommerce

DECEMBER 20, 2017

Now, brands must look to new tactics to make their customer experience a differentiator. When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products. Purchase History: Recommend products based on a customer’s past purchases.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

NOVEMBER 24, 2021

This can help you determine where your customers are bouncing and how to keep them from bouncing in the future. 4 Ways to Provide Proactive CX by Leveraging Customer Data What would your business strategy look like if you didn’t have access to anysort of customer data?

eCommerce 80

eCommerce Shipping Costs Social Media Blog 80

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

Dynamic Action

FEBRUARY 23, 2024

However, merchandising to your best, most profitable customers can be difficult, as data often exists in silos , making it challenging to connect insights and see the full picture of a customer or overall performance.

Customer 62

Customer Retail Webinar Customer Loyalty 62

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. The main data sources that can be connected: E-commerce Platforms: Integrate with a range of e-commerce platforms, including Magento, Shopify, and WooCommerce.

Magento 52

Magento Payment Services Payments eCommerce 52

365 Retail

JANUARY 17, 2025

Discover how the retail sector is embracing digital gaming platforms to enhance customer engagement and boost sales. From loyalty programmes to interactive shopping experiences, you’ll learn how retailers are leveraging gaming mechanics to create compelling customer journeys.

Games 52

Games Consumer Social Media Customer Retention 52