Retalon

FEBRUARY 15, 2024

In the fiercely competitive retail landscape, the strategic use of retail analytics insights stands as a beacon for businesses aiming to surge ahead. Retail analytics insights have morphed into a critical tool for decision-makers, striving to foster growth and customer loyalty.

Retail 41

Retail Operations Information Management 41

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue. How does this work?

Customer 89

Customer Customer Retention Social Media X-cart 89

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. But first, let’s look a little deeper into the vast benefits of making data-driven decisions in your business. But what makes the difference between a one-off buyer and a loyal repeat customer?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

iVend

JUNE 14, 2023

How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program. So here we take a look at the four steps to POS-driven customer retention and loyalty. Single view of customer – across all channels.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

Retail TouchPoints

AUGUST 30, 2024

From Fragmented to Frictionless By now, the benefits of a good loyalty program are well-documented: improved customer retention, more frequent purchases, higher-volume orders and better brand sentiment. Integrating loyalty programs with existing POS systems, mobile apps and customer data platforms can be complex and resource-intensive.

POS 124

POS Food and Beverages Customer Data Consumer 124

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Segmentation helps brands to understand their customers better and target their products accordingly.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

eCommerce 78

eCommerce Payment Services Management Customer 78

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Kate Keenan, Director of Digital Marketing and Analytics, Erin Condren.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception. Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors.

Customer Loyalty 83

Customer Loyalty Customer Retail Customer Retention 83

Kissmetrics

JUNE 9, 2017

If you have a massive collection of customer data but aren’t using it in any meaningful way, this represents an untapped opportunity for business growth. If this sounds like you, don’t feel bad, there are steps you can take now to start getting a return on your data collection immediately. Customer Retention.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Sailthru

APRIL 27, 2023

According to data scientists, it takes $1 to verify records, $10 to clean it, and $100 if you do nothing. Clean data ensures clean analytics. Remove Duplicate and Invalid Profiles Duplicate profiles are common and are usually a symptom of merging databases, unifying data and human error. The post How Clean is Your Data?

Customer Retention 78

Customer Retention Omnichannel Improvements Customer Data 78

Email Audience

SEPTEMBER 30, 2024

We write social media posts, run email campaigns, and track customer data. Keep Your Lead Scoring and Analytics Simple A great marketing automation strategy starts with simplicity. It’s easy to get carried away with tons of data and overly complex systems. Instead, keep your lead scoring and analytics straightforward.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

Smile.io

NOVEMBER 14, 2023

Ecommerce businesses can leverage it for a deeper understanding of customer preferences and create highly targeted marketing campaigns, ultimately boosting sales, conversions, and customer retention.   The Ultimate Guide to Customer Retention in 2023 This guide to customer retention has everything you need to know.

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46

Algopix

JULY 16, 2023

Integration with eCommerce Platforms Seamless integration with popular eCommerce platforms, such as Shopify, WooCommerce, or Magento, is essential for synchronizing customer data, tracking purchase behavior, and delivering personalized email campaigns based on real-time data.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

iVend

AUGUST 19, 2024

Customers are much more likely to be loyal when they feel appreciated, known and valued , so appreciation is one of the fastest, and most effective ways to build loyalty. The reason that loyalty is such a big goal in retail is that, quite simply, customer retention is the most cost-effective marketing strategy.

POS 52

POS Point of Sale Customer Customer Loyalty 52

Ecommerce Platforms

FEBRUARY 17, 2023

HubSpot CRM – Best Overall CRM for Startups Zoho CRM – Best for Growth Metrilo – Best for Ecommerce Businesses Keap – Best for Inventory Management Sendinblue CRM – Best for Marketing Pipedrive CRM – Best for Analytics Streak CRM – Best for Gmail Users Agile CRM – Best Free CRM Let’s dive in.

Payment Services 118

Payment Services Management eCommerce Analytics WooCommerce 118

Omnisend

APRIL 14, 2021

How to Choose Customer Lifecycle Software? Choosing customer lifecycle marketing software will depend largely on the needs of your business. Things to consider include: What kind of customer data is most important for you? What are your growth and retention goals? Customer Retention and Reactivation Tools.

Customer 78

Customer Omnichannel Customer Retention Channel 78

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Inflation and the threat of a recession are bringing discounts to the forefront.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Ecommerce Platforms

MARCH 15, 2021

Created from scratch in 2014 with a team of only three people, Metrilo is an all-in-one analytics, CRM, and email marketing platform. It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo aims to put the power of data into your hands. Metrilo Review: Key Features.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Kissmetrics

JUNE 14, 2017

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. Analyze Your Customer Data. Too many marketers rely on guesswork when it comes to their customers’ behaviors. Image Source.

Channel 226

Channel Customer Jewelry Customer Data 226

RetailMinded

FEBRUARY 8, 2023

Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.

Customer Loyalty 91

Customer Loyalty Merchant Services Shopify Shipping Costs 91

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

ChainDrive point of sale solution allows you to pull up customers’ previous transactions, replicate their past orders, quickly find their delivery information, cash register notes, and more. That will lead to servicing more customers at a time and saving your customers time and energy. Does it give retail insights?

POS 80

POS Point of Sale Customer Retention Multi-channel 80

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. SALESmanago uses machine learning and AI to aggregate and analyze all your customer data. A Customer Data Platform. Yves Rocher. …To name a few.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

365 Retail

JANUARY 29, 2024

All customer bases are becoming more tech-savvy these days, so showing that you are keeping up with the times is a good way to stand out from the pack. Data-Driven Decision Making The success of sportsbooks is heavily reliant on data analytics to understand customer preferences and behavior.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

With a mobile POS, your customers won’t have to wait in line to check out. This will allow you to serve more customers and save them time. Improved customer service will result in better customer retention. Keep Customer Data Up to Date.

Payment Services 73

Payment Services POS Mobile Operations 73

MagentoBrain

MARCH 9, 2023

PCI compliance ensures that your customers' data is being handled securely and that you are following industry best practices for security. A seamless and secure checkout experience can reduce cart abandonment rates and improve customer retention. Another factor to consider is fraud protection.

Merchant Services 52

Merchant Services Payment Services Payments eCommerce 52

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io Email and SMS marketing As zero-party and first-party data become increasingly important, ecommerce brands need to personalize their consumer touchpoints.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

Retail TouchPoints

MAY 8, 2024

Success lies in understanding customer data and using digital experience insights to improve CX across the board. When you can effectively design a digital strategy that integrates other channels like email and SMS, the collective and seamless experience boosts engagement across every channel.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

365 Retail

JANUARY 31, 2022

Whilst adding a raft of new logos in H2 2021 to the roster of brands and retailers already working with MoEngage, including Nestlé, Travelodge and Deutsche Telekom, it was also able to maintain customer retention globally of 97%.

Customer Retention 52

Customer Retention Mobile Technology Channel 52

Smile.io

MARCH 20, 2024

  💡 Key Takeaways: Effective loyalty programs incorporate key features —points systems, VIP tiers, referral programs, seamless integration with ecommerce tools, customization and branding, and analytics reporting.  Opt for a loyalty program with sophisticated analytics to get the most out of loyalty. 

Shipping Costs 87

Shipping Costs Shopify Customer Loyalty Merchant Services 87

Smile.io

FEBRUARY 23, 2022

Through loyalty marketing you can retain customers through value-add marketing, creating a sense of exclusivity, or by leveraging the value of referrals. Informs your marketing efforts with live customer data. The best business decisions are backed by data because they can help predict consumer behavior.

Marketing 82

Marketing Customer Loyalty Customer Retention Social Media 82