Kissmetrics

JUNE 9, 2017

If you have a massive collection of customer data but aren’t using it in any meaningful way, this represents an untapped opportunity for business growth. If this sounds like you, don’t feel bad, there are steps you can take now to start getting a return on your data collection immediately. Customer Retention.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Segmentation helps brands to understand their customers better and target their products accordingly.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. But first, let’s look a little deeper into the vast benefits of making data-driven decisions in your business. But what makes the difference between a one-off buyer and a loyal repeat customer?

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Smile.io

NOVEMBER 10, 2021

Customer analytics helps you make informed business decisions that are influenced by the choices your customers make. Data from every step of the customer experience can help businesses strategize their marketing and sales efforts and lead generating strategies. Everybody ends up happy!

Customer 85

Customer Customer Retention Customer Experience Customer Data 85

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Kissmetrics

JUNE 14, 2017

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. Analyze Your Customer Data. Too many marketers rely on guesswork when it comes to their customers’ behaviors. Image Source.

Channel 226

Channel Customer Jewelry Customer Data 226

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

365 Retail

FEBRUARY 9, 2025

The effective use of customer data plays a crucial role in loyalty-building. By analysing purchasing behaviours, browsing history, and engagement trends, businesses can tailor their loyalty initiatives to individual customer preferences. Many retailers collect vast amounts of information but fail to utilise it meaningfully.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Inflation and the threat of a recession are bringing discounts to the forefront.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

BigCommerce

APRIL 14, 2017

Recommended products can be configured in Klaviyo based on your product and customer data. Overall, this gives you more options to customize your email. All email platform providers like Klaviyo will also offer an analytics dashboard so you can measure success and optimize your campaigns. Want more insights like this?

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception. Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

AUGUST 30, 2024

From Fragmented to Frictionless By now, the benefits of a good loyalty program are well-documented: improved customer retention, more frequent purchases, higher-volume orders and better brand sentiment. Integrating loyalty programs with existing POS systems, mobile apps and customer data platforms can be complex and resource-intensive.

POS 138

POS Food and Beverages Customer Data Consumer 138

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue. How does this work?

Customer 88

Customer Customer Retention Social Media X-cart 88

Dynamic Action

APRIL 25, 2023

Limited competitive coverage, profit data and customer data is restricting growth. Retailers are now looking to data and AI more than ever before to aid in decision making to ultimately improve sales revenue, margin and market share. See what insights you can discover here today.

Retail 62

Retail Accessories Customer Retention Marketing 62

Ecommerce Platforms

MARCH 15, 2021

Created from scratch in 2014 with a team of only three people, Metrilo is an all-in-one analytics, CRM, and email marketing platform. It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo aims to put the power of data into your hands. Metrilo Review: Key Features.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

SellBrite

SEPTEMBER 27, 2017

Google Analytics — If you have a web store with Google Analytics installed, you can use the tool to see visitor demographics. Google Analytics — Using cookie data from other sites your visitors have been on, Google Analytics can track the interests of your web store visitors. Source ]. Online Presence.

eCommerce 132

eCommerce Customer Social Media Information 132

Retail TouchPoints

MAY 8, 2024

Success lies in understanding customer data and using digital experience insights to improve CX across the board. When you can effectively design a digital strategy that integrates other channels like email and SMS, the collective and seamless experience boosts engagement across every channel.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

MARCH 26, 2020

All you need to do to enjoy this feature is to connect your eCommerce store or CRM platform to our interface, and relevant customer data will be populated within our interface. Customer loyalty is valuable for businesses. Studies show increasing customer retention rates by just 5% can increase your profits by more than 25%.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Ecommerce Platforms

FEBRUARY 17, 2023

HubSpot CRM – Best Overall CRM for Startups Zoho CRM – Best for Growth Metrilo – Best for Ecommerce Businesses Keap – Best for Inventory Management Sendinblue CRM – Best for Marketing Pipedrive CRM – Best for Analytics Streak CRM – Best for Gmail Users Agile CRM – Best Free CRM Let’s dive in.

Payment Services 118

Payment Services Management eCommerce Analytics WooCommerce 118

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 10, 2022

ChainDrive point of sale solution allows you to pull up customers’ previous transactions, replicate their past orders, quickly find their delivery information, cash register notes, and more. That will lead to servicing more customers at a time and saving your customers time and energy. Does it give retail insights?

POS 98

POS Point of Sale Customer Retention Multi-channel 98

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. SALESmanago uses machine learning and AI to aggregate and analyze all your customer data. A Customer Data Platform. Yves Rocher. …To name a few.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

Omnisend

APRIL 14, 2021

How to Choose Customer Lifecycle Software? Choosing customer lifecycle marketing software will depend largely on the needs of your business. Things to consider include: What kind of customer data is most important for you? What are your growth and retention goals? Customer Retention and Reactivation Tools.

Customer 78

Customer Omnichannel Customer Retention Channel 78

Algopix

JULY 16, 2023

Integration with eCommerce Platforms Seamless integration with popular eCommerce platforms, such as Shopify, WooCommerce, or Magento, is essential for synchronizing customer data, tracking purchase behavior, and delivering personalized email campaigns based on real-time data.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

With a mobile POS, your customers won’t have to wait in line to check out. This will allow you to serve more customers and save them time. Improved customer service will result in better customer retention. Keep Customer Data Up to Date.

Payment Services 97

Payment Services POS Mobile Operations 97

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

eCommerce 78

eCommerce Payment Services Management Customer 78

Sailthru

APRIL 27, 2023

According to data scientists, it takes $1 to verify records, $10 to clean it, and $100 if you do nothing. Clean data ensures clean analytics. Remove Duplicate and Invalid Profiles Duplicate profiles are common and are usually a symptom of merging databases, unifying data and human error. The post How Clean is Your Data?

Customer Retention 78

Customer Retention Omnichannel Improvements Customer Data 78

Retalon

FEBRUARY 15, 2024

In the fiercely competitive retail landscape, the strategic use of retail analytics insights stands as a beacon for businesses aiming to surge ahead. Retail analytics insights have morphed into a critical tool for decision-makers, striving to foster growth and customer loyalty.

Retail 41

Retail Information Operations Management 41

RetailMinded

FEBRUARY 8, 2023

Employee retention is too often under rated but since the pandemic, it’s become a top concern for retailers and certainly one that both automation and technology in general can help ease. Another concern for merchants is customer retention because – let’s face it – the retail landscape is competitive.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

iVend

JUNE 14, 2023

How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program. So here we take a look at the four steps to POS-driven customer retention and loyalty. Single view of customer – across all channels.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

Smile.io

FEBRUARY 23, 2022

Through loyalty marketing you can retain customers through value-add marketing, creating a sense of exclusivity, or by leveraging the value of referrals. Informs your marketing efforts with live customer data. The best business decisions are backed by data because they can help predict consumer behavior.

Marketing 90

Marketing Customer Loyalty Customer Retention Social Media 90

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.

Customer Loyalty 94

Customer Loyalty Merchant Services Shopify Shipping Costs 94

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Customer Relationship Management (CRM) Customer Profiles: Maintain detailed customer profiles, including purchase history and preferences, to offer personalized service and build long-term relationships. Loyalty Programs: Reward loyal customers with points systems, discounts, or exclusive offers to encourage repeat business.

Sporting Goods 52

Sporting Goods POS Payment Services Point of Sale 52

Smile.io

NOVEMBER 14, 2023

Ecommerce businesses can leverage it for a deeper understanding of customer preferences and create highly targeted marketing campaigns, ultimately boosting sales, conversions, and customer retention.   The Ultimate Guide to Customer Retention in 2023 This guide to customer retention has everything you need to know.

Customer Retention 46

Customer Retention Shopify White Paper Multi-channel 46