Retail TouchPoints

NOVEMBER 28, 2024

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Personalization is a crucial driver of consumer loyalty. By leveraging data analytics, AI and machine learning, retailers can tailor offerings based on consumer behavior and preferences.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

365 Retail

FEBRUARY 9, 2025

In the competitive landscape of retail, fostering customer loyalty is essential for long-term success. Loyal customers provide a reliable revenue stream and contribute to brand growth by acting as ambassadors, sharing positive experiences through word-of-mouth and online reviews.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

BigCommerce

JUNE 13, 2017

After all, the sure fire sign of a healthy brand is a growing number of repeat purchases from already existing customers. The above is a screenshot of BigCommerce’s out-of-the-box ecommerce analytics Customer report. You can clearly see the number of new vs. returning customers. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Customer Loyalty Social Media 417

Retail TouchPoints

JANUARY 13, 2025

By improving the shopping experience on the front end whether through generative AI, AR/VR technologies or optimized product syndication they can drastically reduce the volume of returns, preserve their margins and enhance customer loyalty.

Retail 298

Retail BigCommerce B2C Channel 298

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. AI algorithms and analytics are also able to provide unprecedented deep insight into goods while significantly reducing human error.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

Retail TouchPoints

DECEMBER 24, 2024

This intersection of consumer trends and technological innovation presents a promising opportunity for retailers to cultivate customer loyalty and stay ahead in an increasingly competitive market landscape. One of the longstanding challenges in this sector has been the arduous task of finding suitable manufacturing partners.

lightspeed 278

lightspeed Consumer Customer Loyalty Operations 278

Retail TouchPoints

MAY 1, 2024

Human-Centric Design for Customer Loyalty Winning customer loyalty starts with a human-centric design grounded in behavioral economics and analytics. Gamification through points-based loyalty programs taps into consumers’ natural desire for competition and incentives.

Technology 312

Technology Arts Payments Customer Loyalty 312

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

lateshipment

NOVEMBER 3, 2024

In most cases, customers who initiate returns didn’t expect things to go this way in the first place, thus, the key is to NOT make the returns process even more stressful for them. That brings us to today’s customers demanding seamless, hassle-free returns and exchanges, and your efforts to deliver on them to build customer loyalty.

eCommerce 130

eCommerce Customer Loyalty Shipping Costs Improvements 130

Retail TouchPoints

APRIL 18, 2022

The brand faced issues including cart abandonment, limited shopper engagement and lukewarm customer loyalty. The Victoria, Australia-based company was resistant to using site-wide promotions to boost sales and AOV, worried that these tactics would dilute the brand’s reputation as a premium line of goods. “We

eCommerce 328

eCommerce Customer Loyalty eCommerce Platforms Shopify 328

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 264

Customer Loyalty Reference Information Retail 264

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Omnichannel Presence : Creating a seamless shopping experience across all channels, whether in-store, online, or via mobile apps, ensuring customers engage with the brand effortlessly. Automation: Using AI-driven tools for inventory management, chatbots for customer service, and automated marketing campaigns to streamline operations.

Payment Services 110

Payment Services Retail Mobile POS 110

Retail TouchPoints

AUGUST 9, 2022

Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”. You can’t do that unless you have integrations in place that allow the staff to see [that information], which can require connections to ERP, accounting, CRM and web analytics solutions.”.

Webinar 311

Webinar Customer Loyalty Books Improvements 311

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

BigCommerce

APRIL 18, 2018

Ensuring that you have an analytics system in place to measure all of these metrics as accurately as possible. This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Proper analytics tracking. Get your free template now.

Download 418

Download eCommerce Social Media Shopping Carts 418

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Forrester eCommerce

JUNE 2, 2020

I’m not asking about lift for discrete metrics such as customer loyalty, campaign revenue, or even process optimization. How much has your business really changed since implementing AI? Was the DNA of your enterprise altered by tweaking the edges? Of course not, because the elasticity quotient was not met.

Customer Loyalty 354

Customer Loyalty Customer 354

Retail TouchPoints

NOVEMBER 5, 2020

Clyde , a product protection platform, aims to empower retailers by letting them offer their customers extended warranties and accident coverage as ways to grow revenue and drive customer loyalty. Retailers can utilize Clyde’s customizable platform to see analytics on contracts sold, revenue earned and product value covered.

Customer Loyalty 251

Customer Loyalty Information Customer Management 251

Omnisend

JUNE 28, 2021

The final thing that you absolutely must do with personalization in ecommerce is to check your analytics, and then revisit your strategy and personalization. The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

FEBRUARY 29, 2024

Predictive analytics can help. Brands using AI and predictive analytics can look at a retailer’s entire category and find products that will resonate most in each store’s assortment (including competitor products). But can they do this efficiently? For retailers like Kroger, getting localized starts with the right data and insights.

Consumer Goods 289

Consumer Goods Consumer Customer Loyalty Supplies 289

Retail TouchPoints

DECEMBER 15, 2022

The new branding was created to signify the combination of Clarus Commerce’s loyalty offerings and PrizeLogic’s loyalty, promotion and rebate programs. The company’s full suite of customer loyalty solutions includes punch card programs, points-based rewards, retention rewards, premium loyalty and digital rebate programs.

Customer Retention 263

Customer Retention Customer Loyalty Subscription Presentation 263

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. The XI Platform leverages InMoment’s text analytics engine and deep learning AI to help users understand and respond to all the dynamics impacting the omnichannel business.

Omnichannel 245

Omnichannel Social Media Customer Loyalty Customer Experience 245

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. When it comes to advanced analytics, less is often more.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

MARCH 10, 2025

Hawkins experienced this culture gap firsthand as he helped his former company, Green Hills , develop its customer loyalty initiatives. In many cases, the technology works great, but the people don’t accept it, Hawkins noted. In those cases, you have to let the value of the technology speak for itself, he said.

Retail 200

Retail Technology Customer Loyalty Books 200

Kissmetrics

DECEMBER 18, 2020

With Shopkick, you can be assured of driving customer loyalty. As you probably know, customer loyalty is a major ingredient for growth, particularly in a competitive market. Analytics dashboard : Get access to detailed and real-time sales information. Selling on Overstock is simple.

Merchant Services 363

Merchant Services eCommerce Social Media Customer Loyalty 363

Retail TouchPoints

JULY 24, 2024

Boxed has always been committed to providing exceptional value and convenience to our customers,” said Mark Gadayev, CEO at Boxed and MSG in a statement.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retalon

FEBRUARY 5, 2025

In todays fast-moving retail landscape, outdated assortment planning methods lead to lost revenue, frustrated customers, and inefficient operations. AI-driven predictive analytics solves these challenges by providing real-time demand forecasting, optimizing inventory allocation, and improving gross margins.

eCommerce 41

eCommerce Supplies Improvements eCommerce Platforms 41

Retail TouchPoints

MARCH 3, 2023

Industry leaders with expertise in customer experience have provided their stakeholders with 3X higher returns than the retailers that lack this expertise. For instance, Amazon has used sophisticated analytics to shape its personalization efforts. Advanced customer support. Value added services have their own charm.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

Retail TouchPoints

NOVEMBER 3, 2023

Data: Track and Analyze Store Waste The integration of data analytics has empowered food stores to combat waste by identifying and addressing inefficiencies. Store waste analytics collects and records information about products, materials and resources that are discarded, damaged, expired or returned.

Retail 278

Retail Shipping Costs Operations Management 278

Retail TouchPoints

JANUARY 30, 2025

As we move into 2025 and reflect on the learnings of the 2024 holiday season, customer loyalty and the risks of losing it are at the top of every business leader’s mind. Speed, consistent uptime and outstanding UX have emerged as non-negotiable elements for survival in todays fast-paced market.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

SEPTEMBER 11, 2024

The traditional argument for customizing a purchase experience goes like this. Customer loyalty improves when retailers use customer preference data to customize a buying experience. That’s preferences analytics. Certainly COVID-19 and the shutdown drove purchase behavior.

Customer 272

Customer Shopping Carts Social Media Recommendation 272

Retail TouchPoints

JUNE 27, 2023

Prime members can sign up for Business Prime Duo by creating a free Amazon Business account using a different email address than their Amazon.com account and verifying their status as a business.

Shipping Costs 277

Shipping Costs Operations Small Business Retail Customer Loyalty 277

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Improve Customer Support: When customer data is centralized, staff at any location can access a customer’s purchase history, making it easier to resolve issues or process returns, regardless of where the original purchase was made.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

DECEMBER 29, 2023

With cultural changes dictating the increase in sportswear purchasing and equal importance being placed on comfort as well as style, how can sports and sneaker retailers utilize ecommerce to grow their slice of the market and compete for customer loyalty?

Apparel 284

Apparel eCommerce Fulfillment Order Fulfillment 284

Retail TouchPoints

OCTOBER 2, 2024

Transforming Fuel Stops into Mini-Grocery Stores One strategy being adopted is the transformation of gas stations into mini-grocery stores, offering a wider array of fresh and prepared foods to cater to customers who spend longer periods on-site. in SVP roles in Sending Technology and Global Innovation & Products.

Supplies 273

Supplies Technology Operations Customer Loyalty 273

Kissmetrics

AUGUST 17, 2021

Brand awareness campaigns help you build successful relationships with customers based on trust. Finally, trust builds customer loyalty. On the one hand, loyal, happy customers will promote you to their friends and family, which brings you more customers in the long run. The takeaway?

Social Media 356

Social Media Improvements Customer Loyalty Customer Experience 356

Retail TouchPoints

JULY 31, 2024

We believe Etsy Insider can become an important lever in turning our strong brand affinity into customer loyalty,” said Simona Shakin, VP, Product and Retention Marketing at Etsy in a blog post. The program will be funded by Etsy and through a planned membership fee, with no cost to Etsy sellers. “We

Shipping Costs 289

Shipping Costs Customer Loyalty Gifts Shipping 289