lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? Two minds think alike.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Omnisend

MARCH 8, 2021

Because data itself is useless without context, you need to ensure that you have a good analytics tool that is custom-made for ecommerce. In this article, we’ll present some of the best ecommerce analytics tools on the market, checking out their various features, goals, and pros and cons of each. Google Analytics.

eCommerce Analytics 125

eCommerce Analytics Shipping Costs eCommerce Merchant Services 125

iVend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention POS Customer Retail 94

Kissmetrics

MARCH 2, 2021

Customer acquisition cost: ($1,020,000 / 1,020,000 customers) + $1.00 per customer = $2.00. As in our previous example, the amount is worth only the money extracted from customers. This company has used a customer retention calculation to determine its customer lifetime value (CLV) is $2,000.

Customer 350

Customer eCommerce Multi-channel Channel 350

lateshipment

APRIL 10, 2025

While these aren’t deep analytics tools, they offer enough to help you monitor trends. Real-time return tracking: Once a customer ships the item, both you and the customer can track the return in real time. Instead of pushing customers toward refunds, Loop nudges them to choose an exchange.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Kissmetrics

DECEMBER 8, 2020

This is measured through metrics like customer loyalty and repeat business. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term. Finally, there’s brand engagement.

Mobile 363

Mobile Social Media Article Payment Services 363

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Kissmetrics

JANUARY 17, 2022

Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Personalized marketing is also one of the best ways to engage customers between channels and send more relevant marketing messages.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Kissmetrics

SEPTEMBER 13, 2017

Customer loyalty (for Ecommerce companies). Customer Loyalty (Ecommerce). Finally there’s the matter of customer loyalty. You’ve probably heard something like , “It can cost five times more to acquire new customers than it does to keep current ones.”. Repeat purchases for customer loyalty.

Customer Loyalty 223

Customer Loyalty Customer Retention Customer Improvements 223

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Kissmetrics

JUNE 9, 2017

In a survey by Econsultancy, 74% of marketers stated that personalized email marketing increases customer engagement. With Kissmetrics Campaigns , you can utilize behavioral analytics data from Analyze and send automated emails to people who have flipped specific triggers on your website. Customer Retention. Reduce Churn.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. This article explores some of the best analytics and reporting tools available for eCommerce businesses, helping them make informed decisions and drive growth.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify? Limited customer support.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

JULY 10, 2023

The tech can check resource planning systems when drafting these answers, helping determine when orders will ship and providing shipping status or support customers in changing orders. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

GetElastic

SEPTEMBER 15, 2021

Below are some of the major customer-driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers.

B2B 146

B2B eCommerce Customer SEO 146

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

The power and influence of retail analytics with BI is undeniable. Retail analytics with BI capabilities allows retailers to gather and mine large amounts of data for insights, which they can use to forecast trends, predict demand, and make data-driven decisions. It is being infused into every core retail system.

Retail 110

Retail Shipping Costs eCommerce Customer Retention 110

Retail TouchPoints

JULY 26, 2023

Against the backdrop of ever-evolving options for services and products, many brands may feel customer loyalty is a thing of the past. But like many aspects of our industry, customer retention still exists. Today’s on-demand customers want customer service, and they want it now.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Kissmetrics

MARCH 8, 2021

Thankfully, the ROI of customer success will typically be much larger than customer support. Research by Fred Reichheld , the inventor of the net promoter score, found that a 5-percent increase in customer retention can lead to a 25 percent increase in profits. So, too, will be analytical skills. Conclusion.

Customer 276

Customer Improvements Customer Retention Other 276

iVend

JUNE 14, 2023

Customer loyalty in retail is what every brand strives for – having customers who love your store so much that they shop with you time and time again, spend more, and spread the word to others about how great you are. But not all retail POS technology offers the same loyalty functionality.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? You are never done building your marketplace if you want to stay agile and cultivate customer loyalty.

Subscription 246

Subscription B2B Mobile Customer Experience 246

lateshipment

FEBRUARY 14, 2020

Consequently, the onus lies with the retailer to ensure their customers have a memorable delivery experience. A DEM suite allows you to do just that with tools to enhance visibility of parcels across carriers and communication at critical moments with customers. Improve Customer Retention and Customer Lifetime Value (CLV).

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

GetElastic

DECEMBER 1, 2021

By deploying subscription services, it puts brands in an ideal position to drive predictable and sustained revenue, while also generating increased customer loyalty with more affordable buying options. This could include: Handling customer information and communications. Customizing precise subscription packages.

Subscription 148

Subscription Payment Services Payments eCommerce 148

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

lateshipment

MARCH 26, 2020

This allows customers to rate delivery performance, which in turn helps you monitor your carrier’s performance. Also, you can link your tracking page to your Google Analytics account to know how your brand is perceived by customers. This way, you are able to make more of a mark on your customers and, indeed, delight them.

Management 208

Management Shipping Costs Shipping Merchant Services 208

BigCommerce

FEBRUARY 1, 2018

By setting up Google Analytics , you can find out which online marketing activities are driving traffic to your website. Not to do a shameless plug, but the Yotpo blog is packed with original data, unique customer case studies, and tons of deep dive how to’s. Customer loyalty is driven by engaging storytelling.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

lateshipment

FEBRUARY 3, 2023

Thus, it is clear that while acquiring new customers is important, retaining existing ones is often more profitable and cost-effective in the long run. Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Ecommerce Platforms

FEBRUARY 25, 2019

However, combining referral marketing tactics, user-generated content and customer loyalty helps subscription businesses grow. Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention. Sounds good? What is Recharge Payments?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 90

Marketing Customer Loyalty Customer Retention Social Media 90

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. per visit.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

lateshipment

JUNE 3, 2022

This can lead to increased shipping costs in the form of unwanted returns, customer acquisition, and more. Negative impact on your customer loyalty metrics – Over 55% of the customers won’t return to a brand after just one instance of a bad delivery experience. Don’t let these challenges worry you.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

lateshipment

MAY 6, 2023

But first, here’s a look into what great post-purchase experiences can do for your brand, particularly from a customer standpoint. The Impact of Great Post-Purchase Experiences on Customer Loyalty 1) Strong customer relationships – The post-purchase phase is the last thing your customers are going to remember about your brand.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130