Retail TouchPoints

SEPTEMBER 18, 2023

(Photo courtesy Amazon Accelerate) Warehousing, fulfillment and delivery through FBA, which now extends beyond orders made on Amazon to orders made on sellers’ DTC sites with Buy with Prime.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Groove

JUNE 20, 2024

With options like creating special offers, loyalty programs, discounts, and customer loyalty sores. Customizable customer groups and permissions Also notable is that Shopware B2B also enables businesses to customize access management based on various group affiliations.

B2B 195

B2B Shipping Costs Multi-channel eCommerce 195

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Flexible Multi-Store. Analytics and Marketing.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

DECEMBER 16, 2022

It’s the ideal way for retailers to differentiate themselves from the competition, build customer loyalty to generate long-term sales, and ensure customers feel their time in-store was well spent. mPOS solutions provide real-time analytics and customer data. Mobility is essential for assisted selling success.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. We’re going from a binary type of returns process to a multi-node, multiple-attribute returns model ,” said Rop. “We More Online Sales Means More Returns.

Merchant Services 328

Merchant Services Retail Multi-channel eCommerce 328

lateshipment

APRIL 10, 2025

While these aren’t deep analytics tools, they offer enough to help you monitor trends. Multi-Location Inventory Support If you manage multiple fulfillment locations, Shopify allows you to route returns to the right one. You can track total returns, refunds issued, and restocking activity.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Get a head start in improving your customer engagement via community and CRM. Mobile Optimization.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

SEPTEMBER 7, 2017

I talk to at least 3-5 multi-million dollar brands every week. We now have live inventory syncing between all of our sales channel to our warehouse. Here’s exactly how to earn 25% more in sales from customers who add an item to the cart, and then hitchhike out of there. Customer Groups + Personalization = $$$.

BigCommerce 125

BigCommerce Shipping Costs Payments eCommerce Platforms 125

Ecommerce Platforms

JULY 15, 2020

Reporting and analytics. Advanced analytics and reporting is helpful for companies looking to grow fast too. There’s automatic order grouping available, multi-channel customer support, and the option to get multi-channel customer support through email, phone, and social media too.

Order Fulfillment 241

Order Fulfillment Fulfillment Payment Services Shipping Costs 241

Ecommerce Platforms

OCTOBER 4, 2022

You also need to market your items, engage with your audience, and monitor your performance using powerful analytics. For instance, You can add and move products in bulk to publish to multiple sales channels. On top of that, you can also edit product information and synchronize these edits across all your sales channels.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Beauty Insider members can save the recommendations they receive [during these sessions] to their loyalty program account, which then makes for a better customer experience in the future.

Consumer 269

Consumer Gifts Customer Experience Multi-channel 269

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Plus, companies can also send surveys to customers automatically.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Other impressive features include: Sneak peak for messages: View customer messages as they time.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

BigCommerce

JULY 25, 2017

The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Trouble was, Demandware and Magento are notorious for being able to solve their one biggest need: a multi-store solution –– something that only 2 ecommerce managers could very easily control. Talk to influencers and experts.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis? Multi-platform analysis is a comprehensive approach to selling products across multiple online marketplaces.

eCommerce 116

eCommerce Multi-channel Order Fulfillment Social Media 116

Omnisend

SEPTEMBER 8, 2020

In this article, we’ll check out some of the most important tools to have in your ecommerce arsenal, starting from the platform for your store, to everyday marketing and analytics/reporting software. Omnisend excels in omnichannel marketing – which means that you can seamlessly connect several channels into the same automated workflow.

eCommerce 157

eCommerce Payment Services Payments Magento 157

SellBrite

MARCH 30, 2018

Customer Service / Advocacy / Loyalty. Canva – To drive more engagement on your social media channels, you can use Canva to create compelling images and graphics that relate to your products or business. to create relevant email campaigns based on your customer’s behavior. Business / Product Management.

eCommerce 166

eCommerce Social Media Merchant Services Payment Services 166

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. packaging, managing shipping and returns, customer support). Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Retailers must ensure that these channels are interconnected, providing a unified shopping journey.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Ecommerce Platforms

JULY 21, 2021

Shopify works alongside an impressive range of sales channels, including social media and Amazon. This works wonders if you're looking to get into multi-channel selling. You can host and sell unlimited products, create product variations, sell via several sales channels and marketplaces, and access over 100 payment gateways.

eCommerce Platforms 211

eCommerce Platforms Shopify Payment Services Merchant Services 211

GetElastic

SEPTEMBER 26, 2019

Apryl Erickson, Vice President, eBusiness & Customer Centricity, HID Global Erickson is a strategic, customer-centric business leader with HID Global and is responsible for driving commercial digital business and customer experience strategies. Twitter LinkedIn. Jay Nikolich , VP, Ecommerce, Pharmavite. Twitter LinkedIn.

B2B 163

B2B eCommerce Multi-channel White Paper 163

Ecommerce Platforms

OCTOBER 31, 2021

Marketing integrations: The solution also integrates with leading tools like Google Ads, Analytics, Facebook Pixel, and more. The best automations are usually workflow-based multi-step solutions which allow you to connect with your customers as they go through the purchasing process with your company. Wix Ascend Automations.

Payment Services 195

Payment Services Payments Social Media SEO 195

GetElastic

AUGUST 11, 2021

As digital channels have become a critical battleground for businesses to interact and transact with their customers, partners, suppliers, etc – the importance of Content Management Systems has increased considerably. Integrations: you will need to map out what else you will need your CMS to integrate with (e.g. IoT, Kiosks, etc).

Management 148

Management eCommerce Multi-channel Channel 148

Ecommerce Platforms

JUNE 16, 2023

That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels. The more you use Brevo, the more you’ll learn about your email marketing strategies, and your customers. You can also use analytics to better understand your customer feedback.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

MagentoBrain

MAY 25, 2023

Improves Customer Engagement: Chatbots can engage customers in conversations and provide personalized recommendations based on their preferences. This improves customer engagement and can lead to increased sales. This data can be used to improve chatbot performance and customer experience. It is built with Node.js

Multi-channel 72

Multi-channel Payment Services eCommerce Improvements 72

Ecommerce Platforms

JULY 8, 2019

A few of the basic features you should look out for include customer profiles, gift cards, email marketing, discounts, etc. Employee management: In addition to multi-user access, your POS software should come with functionalities for managing your employees and tracking their performances. And that’s just the tip of the iceberg.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

Ecommerce Platforms

APRIL 3, 2020

Your B2B platform will give you everything from a customizable checkout experience that you can use to convert customers, to marketing tools and analytics. Whether you’re selling to a company or an end-customer, you’re going to need a strategy for building relationships with your target audience. Sell on multiple channels?

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

Ecommerce Platforms

JANUARY 18, 2021

They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . They’ve been around for about 15 years and offer plenty of solutions for online retailers, such as inventory management, analytics, payment processing, and purchase order management tools. . You get access to robust inventory management tools.

lightspeed 145

lightspeed POS Shopify Payment Services 145

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. It also provides consistent and convenient service across physical and online channels throughout the purchase journey.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Dynamic Action

JUNE 9, 2023

In fact, according to Gartner, companies that provide a great customer experience are up to 60% more profitable. This makes sense as the commerce function is the closest to the customer, so therefore the easiest to influence. This brought multi-channel and omni-channel experiences like “click and collect”.

Multi-channel 62

Multi-channel Customer Loyalty Point of Sale Customer Experience 62

Ecommerce Platforms

JANUARY 24, 2023

When you do this, Yotpo won't include this product in any of its review collection channels. Loyalty and Referrals The Yotpo loyalty and referral program is designed to help foster engagement with existing customers and entice new ones to power your re-engagement and retention strategy.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

Ecommerce Platforms

MARCH 14, 2023

ShipBob Alternatives for Cost-effective and Speedy Ecommerce Fulfillment Go to the top Yotpo Yotpo is a comprehensive solution for business owners looking for unique ways to optimize conversions and improve customer loyalty. The platform supports a wide range of languages for a multi-lingual ecommerce business.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

DECEMBER 14, 2021

Designed to make email marketing easy, Omnisend provides a sleek and convenient environment where business owners can build carefully crafted campaigns for their customers. The Omnisend platform combines multiple channels for improved advertising opportunities, allowing companies to send both SMS and email messages. Go to top.

WooCommerce 104

WooCommerce Marketing Multi-channel Social Media 104

Ecommerce Platforms

APRIL 5, 2022

Shopify is ideal for building online websites and it can help you track inventory across channels. This all-in-one ecommerce system is brimming with functionality, ranging all the way from extensive inventory tracking to comprehensive analytics. Pros: Fantastic for multi-channel selling if you’re trying to sell offline and online.

POS 104

POS lightspeed Payment Services Point of Sale 104

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Omnisend

NOVEMBER 6, 2024

It provides powerful email and SMS marketing tools, helping you engage customers across various channels. Experience seamless multi-channel marketing with Omnisend today Start Free Today See pricing 2. Build customer loyalty : Consistent newsletters keep your customers connected to your brand.

Shopify 78

Shopify Multi-channel Shipping Costs Multichannel 78