How Retailers Can Control Costs Even As Return Rates Climb
Retail TouchPoints
SEPTEMBER 3, 2020
In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. However, apparel and department stores are elevated. Normally, apparel returns are roughly 7.5% But despite representing $309 billion in lost sales for U.S.
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