lateshipment

MARCH 25, 2025

In this article, we break down what makes the elusive online shopping journey, why it’s important, and the challenges e-commerce businesses need to guard against. Enhances Customer Retention Efforts Understanding and optimizing your shopping journey means facilitating a positive customer experience.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Optimizely

JULY 24, 2018

Getting your customers to make that second purchase is crucial. Here’s how you can engineer the repeat purchase, as well as some brands that are knocking it out of the park in terms of customer retention. Post-purchase engagement. It’s time to refocus on the repeat purchase.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

Omniconvert

OCTOBER 22, 2019

Our main priority as marketers should always be to satisfy our customers and inspire loyalty, by positioning our eCommerce companies as part of a considered set of brands that are immediately recognizable to consumers. We can achieve this through a number of strategic choices.

Customer Retention 60

Customer Retention Improvements eCommerce Customer 60

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s important to set the scene.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omniconvert

NOVEMBER 10, 2018

We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. appeared first on eCommerce Growth Blog.

Customer Retention 60

Customer Retention Customer Article eCommerce 60

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. Read the article. In retail you identify and understand your ‘lanes,’ and you do those lanes really, really well,” Tichy said in a recent Retail TouchPoints article. “I

Retail 260

Retail Article Omnichannel Customer Experience 260

Kissmetrics

FEBRUARY 17, 2021

Take this example of an article headline from Buzzfeed : Normally, I don’t spend my day worrying about who wants to be the Prime Minister. What Buzzfeed does is smart, though, because if you read the article, they give you the answer right away. One way to boost sales is through customer retention. I would feel misled.

Customer Retention 303

Customer Retention Article Marketing Other 303

Kissmetrics

DECEMBER 8, 2020

In this article, we’ll discuss why the most successful mobile ads are the ones that promote audience engagement. This is a score based on how many customers like your brand and how many see room for improvement. The Net Promoter Score is one of the best ways to improve customer retention over the long-term.

Mobile 363

Mobile Social Media Article Payment Services 363

lateshipment

JULY 17, 2020

Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Personalization has proven to work for customer retention: It’s easy to get lost in the big wide web. Think Ahead. Make It Personal.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Kissmetrics

APRIL 21, 2021

This article walks you through precisely what omnichannel e-commerce looks like, why it is crucial for e-commerce brands, and how you can create your own killer omnichannel e-commerce marketing campaign. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales.

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

lateshipment

FEBRUARY 23, 2025

Lets just say you might find yourself drowning in a sea of disgruntled customers and lost profits. In this article, well break down everything from the nuts and bolts of the returns process to best practices, challenges, and savvy strategies. Its simple: make returns painless, and youll have customers who stick around.

Management 130

Management eCommerce Shipping Costs Shipping Labels 130

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Kibo

FEBRUARY 3, 2023

Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business. In this article, we’ll outline four strategies to help boost your retention rate and discuss how technology will help you implement these strategies.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Groove

FEBRUARY 2, 2022

Diversify the platforms you share content to, and be sure to create various forms of content such as articles, videos, podcasts and more. What Is Customer Retention? There aren’t many cons to retaining existing customers. Customer Retention Strategies. Paid Social Advertising. Retargeting Ads.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Kissmetrics

APRIL 12, 2018

And what about customer retention? Boosting customer retention by just 5% can increase profits by 95%. And it’s 5 to 25 times more expensive to acquire a new customer than to retain a current one! And that impacts your customer retention and conversions. Get familiar with different file types.

eCommerce 212

eCommerce SEO Customer Retention Improvements 212

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Kissmetrics

MARCH 2, 2021

CAC, as you probably know, is the cost of convincing a potential customer to buy a product or service. In this article, we will explain the CAC metric in more detail, how you can measure it, and what steps you can take to improve it. What Goes Into Customer Acquisition Costs? per customer = $2.00.

Customer 350

Customer eCommerce Multi-channel Channel 350

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

lateshipment

APRIL 10, 2025

In this article, we’ll walk you through Shopify returns management: what it offers, how to make the most of it, and what best practices can help you reduce friction and keep customers coming back. Instead of pushing customers toward refunds, Loop nudges them to choose an exchange. No patchy workflows.

Shopify 130

Shopify Management Shipping Costs Merchant Services 130

Kissmetrics

APRIL 28, 2021

Humanizing your brand can give you a competitive edge and improve customer retention. It shows you’re taking a customer-centric approach, and you understand your buyers. However, humanizing your brand also builds customer trust, which is vital these days. Then there’s customer retention.

PPC 195

PPC Customer Retention Social Media Consumer 195

lateshipment

NOVEMBER 4, 2024

The holiday season is almost here, just T-23 days as we are writing this article away from things getting really hectic. Delayed shipments are more than an operational inconvenience; they come with hidden costs that affect customer retention and brand reputation.

eCommerce 130

eCommerce Shipping Costs Shipping Operations 130

Omnisend

AUGUST 17, 2021

In this article, we’re going to look at the areas in ecommerce analytics—retention, lifecycle stages, and segmentation—which provide the most actionable, data-driven insights for your business. Lifecycle Stages takes the guesswork out of customer retention marketing, making it easier to target your customers with relevant messaging.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Kissmetrics

MARCH 22, 2018

A form of this article originally appeared on Stitch Labs. Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

MARCH 13, 2023

Much like an article that doesn’t live up to its catchy headline, Rohan Deuskar describes inspiration clickbait as compelling shopping content (most often visual) that ends up driving a user into a disappointing, bland ecommerce experience. Anyone who shops online has probably at some point fallen victim to “ inspiration clickbait.”

Customer 278

Customer Recommendation Books eCommerce 278

Optimizely

AUGUST 7, 2018

This data powers your ability to execute lifecycle marketing — a strategy to engage with shoppers in the most relevant way according to where they are in their customer journey. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? What customer lifecycle data do I need?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

GetElastic

DECEMBER 25, 2019

If you’re thinking “Hey, it seems challenging to create a retention marketing strategy. How to Enable Your Retention Marketing Strategy. To develop a customer retention strategy, you first have to understand your potential customers. Lost customers : Those who no longer shop with you. We’ve got you covered.

Marketing 124

Marketing Customer Retention Shipping Costs Clothing 124

Smile.io

APRIL 2, 2020

One reason why this is important is because the probability of selling to an existing customer is 60 – 70%, whereas the probability of selling to a new prospect is 5-20%. Since loyalty and rewards are the way to foster your best customers to keep them engaged, you’ll want to ensure you’re branding your program for the best results.

Customer Retention 57

Customer Retention Customer Social Media Information 57

Smile.io

APRIL 2, 2020

One reason why this is important is because the probability of selling to an existing customer is 60 – 70%, whereas the probability of selling to a new prospect is 5-20%. Since loyalty and rewards are the way to foster your best customers to keep them engaged, you’ll want to ensure you’re branding your program for the best results.

Customer Retention 57

Customer Retention Customer Social Media Information 57

Kissmetrics

JUNE 16, 2017

It costs 5-25x more to acquire a new customer than keep a current customer. Increasing customer retention rates by 5% increases profits by 25% to 95%. And increasing churn will eventually plateau any new customer growth. But to create customers for life , you’ll need to keep them engaged with your product.

Customer 199

Customer Customer Retention Demo Definition 199

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. This leaves brands incapable of keeping up with customer demands, which leads to high churn. Why’s that you may ask?

Subscription 148

Subscription Payment Services Payments eCommerce 148

Kissmetrics

OCTOBER 21, 2021

By the end of this article, you will feel confident in your ability to create a thorough campaign plan you and your team can execute. This will enable you to keep your priorities in line and respond accordingly to KPIs and metrics as results become available. Review Last Quarter’s KPI and Metrics.

Marketing 283

Marketing Customer Retention Social Media Recommendation 283

Smile.io

AUGUST 31, 2017

I’m going to start this article with a bold statement: running a customer retention program is a good idea for your business.

Customer Retention 37

Customer Retention Customer Article 37

Kissmetrics

MAY 4, 2021

In this article, we’ll go over how I became one and how to become an influencer in your own field. What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. Evergreen content stays forever relevant, such as an article about a historical event.

Social Media 334

Social Media Blog Channel Events 334

Kissmetrics

MARCH 8, 2021

Both customer support and customer success teams are important for your brand’s ongoing growth and success, and the roles share similar skill sets. It’s time to clear up the confusion around customer support and customer success for good. In this article, we’ll cover: What customer success is and why it’s important.

Customer 276

Customer Improvements Customer Retention Other 276

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146