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My 2024 Retail Predictions: A Reckoning

Steve Dennis

Ive been talking about retails great bifurcation for quite some time, in articles, within my keynote talks , and in my first book. With a few exceptions, valuations for most high profile “disruptor” brands have collapsed and many are now turning to wholesale channels to expand their reach and lower customer acquisition costs.

Retail 167
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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

What is Multi-Channel Ecommerce Customer Service? This is what multi-channel customer service aims to solve. This is what multi-channel customer service aims to solve. It includes popular customer channels and platforms like: Facebook Business Pages. Are you texting with your customer yet?

Channel 402
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4 Omnichannel Myths Keeping You From Success

Retail TouchPoints

This article will give you a better understanding of what omnichannel is, and four myths that are standing in the way of it benefiting your brand. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. Myth #1: Omnichannel and multichannel are the same.

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Scaling Your Ecommerce Business: Shopify Email vs. Klaviyo in 2025

365 Retail

In this article, well explore how these platforms stack up in terms of scalability, advanced features, and automation, helping you determine which is better suited for your business in 2025. This level of flexibility allows marketers to maximize the value of each customer interaction.

Shopify 98
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Why Retailers Need a Centralized Database for Business Efficiency and Growth

RETAIL MANAGEMENT SOFTWARE

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

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How Digital Marketing Will Change in 2019

Kissmetrics

I know you don’t like this because every time I blog about voice search, no one really reads the article. But instead of looking at voice search as a bad thing, just think of it this way, no one cares to read articles about it, which means most SEOs won’t be prepared for it. And it’s how they grew into a multi-billion-dollar company.

Marketing 279