GetElastic

NOVEMBER 26, 2018

With a market of that size, B2B organizations need to start planning now as to how they’ll compete for a piece of that trillion-dollar share.  In   In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver.

B2B 136

B2B B2C Mobile Social Media 136

FastSpring

FEBRUARY 11, 2021

If you’ve never heard of B2B before, then the term can leave you scratching your head and wondering, “What is B2B sales?” B2B is shorthand for “business to business sales.” Unlike B2C, which is business to consumer sales, B2B sales focus on selling to businesses, not individual consumers. Types of B2B Companies.

B2B 78

B2B B2C Supplies Consumer 78

GetElastic

OCTOBER 16, 2019

Great customer experiences are rooted in personalization , and the goal of “one experience per customer” through effective implementation of said personalization can transform B2B ecommerce solutions to deliver high ROI. The post Experience-driven commerce and its impact on B2B appeared first on Get Elastic Ecommerce Blog.

B2B 150

B2B Customer Data B2C Technology 150

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But what about personalization for B2B (business to business) sales?

B2B 141

B2B Multi-channel B2C Customer Experience 141

GetElastic

SEPTEMBER 20, 2021

Over the past two years, businesses have had to adapt to a new normal and accommodate for new customer expectations throughout their eCommerce strategy. B2B businesses specifically have felt an unprecedented amount of pressure to expand their B2B offerings and align more with B2C shopping experiences.

B2C 145

B2C B2B Reference eCommerce 145

Kibo

APRIL 8, 2020

With the strain to be noticed felt even more keenly now, how can publishers maximize their own storefronts and enhance the B2C experience in addition to their existing B2B sales? It can not only help with near-term sales, but with customer data collection, too. Here Are Five Digital Upgrades to Make Right Now.

Books 108

Books B2C B2B Social Media 108

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1.

B2B 78

B2B eCommerce Improvements B2C 78

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Optimizely

JANUARY 16, 2018

After all, your sales process is very different than the B2B companies this software was built to serve — you don’t have an army of salespeople on the phone, your sales cycle is shorter, and your target audience is far larger than most B2B businesses. Get a single view of your customer. That’s where a B2C CRM can help.

eCommerce 191

eCommerce B2C Social Media Customer Data 191

Optimizely

FEBRUARY 6, 2018

According to a study by Accenture , personalization failure cost B2C businesses $756 billion in the US alone. Done well, personalization is an incredibly valuable tool to enable B2C marketers to boost customer loyalty, increase average order value, and customer lifetime value. Gather relevant customer data.

Marketing 277

Marketing B2C Customer Data Channel 277

Ecommerce Platforms

JULY 12, 2021

Most B2B companies still choose to trade offline – currently, the offline B2B industry generates a massive $6.7TN annually. However, for smaller offline B2B businesses, moving to the online world is no small feat. The marketplace changes, customer needs shift, and technology evolves; in short, things online move fast.

Merchant Services 151

Merchant Services Payment Services B2B B2C 151

Groove

JUNE 25, 2020

The BigCommerce & HubSpot Integration by Groove Commerce helps you automatically sync all customer and order data from BigCommerce with Hubspot's smart lists and reporting tools. Sync order data into deals, and sync customer data from orders into contacts. Most recent order total. Lifetime revenue.

BigCommerce 238

BigCommerce B2C B2B eCommerce 238

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. This follows our earlier announcement of bring named the only Leader in The Forrester Wave : B2C Commerce Solutions, Q2 2022.

Management 62

Management B2B B2C Fulfillment 62

Groove

AUGUST 18, 2020

No matter the size of your B2B or B2C eCommerce business, Klaviyo can help your store grow. Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. Real-Time Customer Data. Data Science. Klaviyo Features.

Merchant Services 318

Merchant Services Shopify Subscription Multi-channel 318

Kibo

OCTOBER 5, 2021

This lift was even higher for other retailers, with increases driving higher loyalty and share-of-wallet among existing customers. Personalization is important for both B2C and B2B ecommerce experiences. Just like consumers in the retail shopping space, B2B buyers want their buying process to be easy, personalized, and relevant.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Retail TouchPoints

AUGUST 24, 2022

Use the data you have to your advantage. Jason Hofmann is Digital River ’s SVP, Customer Success and Partner Enablement, helping clients built fast-paced, global ecommerce businesses. He has more than 20 years of experience focusing on driving global online commerce across B2B and B2C channels.

Payment Services 284

Payment Services eCommerce Shipping Costs Shipping 284

Fabric

NOVEMBER 2, 2023

Enterprise e-commerce platforms can help businesses comply with the Payment Card Industry Data Security Standard (PCI DSS). Completed by an independent auditor, it covers internal controls for security, confidentiality, processing integrity, privacy, and availability of customer data.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

Forrester eCommerce

AUGUST 26, 2020

CMOs are fully aware of the importance of customer data. The employee data tsunami is less obvious, though. Expect the lines between employee and customer experiences to blur. CMOs often own external communication, while chief human resources officers (CHROs) own internal communication.

Customer Experience 508

Customer Experience Customer Data Customer B2C 508

Retail TouchPoints

DECEMBER 23, 2022

Not only does it hinder repeat engagement and building loyalty, but anonymous shoppers also make it difficult to deliver a 1:1 personalized experience because no historical customer data exists.

eCommerce 258

eCommerce Shipping Costs Retail Recommendation 258

GetElastic

MAY 16, 2019

Getting your B2B business ready for the digital era is no small feat. And just when you think you are done…you have to roll up your sleeves and get going all over again as business needs change and customer expectations evolve. B2B personalization is moving beyond serving relevant content, product, and pricing information to the user.

B2B 119

B2B Merchant Services Multi-channel B2C 119

GetElastic

AUGUST 2, 2022

They will continue to skyrocket with each new storefront, and any integrations to third-party systems will have to be repeated to ensure that some portion of your eCommerce stack (customer data, for example) is unified. These complexities can stem from attempting to unify customer data or order data housed in a third-party system.

Multi-channel 78

Multi-channel Customer Data B2B eCommerce 78

Kibo

APRIL 19, 2022

The difference between B2C and D2C Commerce. There’s a difference between a D2C business model and a business-to-consumer (B2C) model. A B2C model requires inventory to pass through one or more intermediaries before it gets from the brand/manufacturer to the consumer. The D2C model supports customers by fully understanding them.

Payment Services 127

Payment Services Customer B2C Social Media 127

ChannelAdvisor

MARCH 10, 2022

More customer data from direct interaction with consumers . Drop shipping — Drop shipping resembles traditional retailer sales in that the retailer negotiates a B2B price, sets the resale price and sells. Larger margins due to eliminating intermediaries .

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

ChannelAdvisor

MARCH 10, 2022

More customer data from direct interaction with consumers . Drop shipping — Drop shipping resembles traditional retailer sales in that the retailer negotiates a B2B price, sets the resale price and sells. Larger margins due to eliminating intermediaries .

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

Groove

NOVEMBER 25, 2019

This has allowed HubSpot to expand its service offerings - keeping its customers, and their customers, as the main focus. HubSpot can help B2B and B2C marketing strategy with three main tools: Marketing Hub, Sales Hub, and Service Hub. HubSpot isn’t just for B2B lead generation businesses. HubSpot Tools.

BigCommerce 211

BigCommerce B2B eCommerce Marketing 211

Ecommerce Platforms

AUGUST 18, 2020

Whether you use this solution as a B2B ecommerce platform service, or a tool for B2C selling, you can expect to enjoy a host of amazing features. Small business owners can even automatically email quotes to customers and send links to invoices too. B2B eCommerce platform. Next-level B2B platform. FBA Integration.

Shipping Costs 104

Shipping Costs Payment Services Multi-channel B2B 104

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 89

Customer Customer Retention Social Media X-cart 89

RTP blog

MAY 17, 2019

These systems include everything from managing inventory and staff to maintenance and customer data — any activity that keeps the shop running smoothly. By Praveen Kanyadi, SpotCues Retail operations are the backbone of every store, regardless of whether it’s a small business or a large big box retailer.

Operations 150

Operations Small Business Retail Retail Mobile 150

365 Retail

SEPTEMBER 30, 2022

For example, increaing customer retention by 5% can lead to a 25% to 95% increase in profit. . But keeping existing customers can be challenging during a recession as spending habits are radically different. Whether they’re B2B or B2C, customers are far more price sensitive and just focus on the essentials.

Customer Retention 67

Customer Retention Retail B2C Customer Loyalty 67

Kibo

OCTOBER 13, 2022

Create a new customer profile: Add a new customer profile type, such as B2B or B2C, to expand your reach without making changes to the underlying code. This approach provides a consistent view of customer data and inventory across all channels, allowing you to align your technology ecosystem with your business goals.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. B2B companies : Zoho CRM supports B2B brands in maintaining and building stronger client relationships with deal tracking, payments, and reports.

Live Chat 104

Live Chat Social Media Payment Services Omnichannel 104

ROI Revolution

APRIL 23, 2021

Another significant update is that in order for advertisers to receive ROAS data for opt-out customers, at least four of the eight conversion events will have to be configured as value optimization for the Purchase event within Aggregated Events Manager. ROAS will otherwise only be inclusive of opt-in/non-iOS customer data.

Social Media 78

Social Media B2C Events B2B 78

Ecommerce Platforms

FEBRUARY 23, 2021

Customer segmentation. B2B and mobile ecommerce. Order management and customer service. With customer data reports, you’ll have no problem collecting insights into the behavior of your customers. Customer data reports. B2B and B2C commerce functionality. Product recommendations.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

Onilab User Guides

FEBRUARY 15, 2019

He mentioned the following: Added features will include: PWA, GraphQL, Page Builder; Vertex, Amazon Pay, Dotmailer, Klarna will be updated; Better B2B performance (handling up to 3000 addresses on customer accounts); Improved Magento Shipping. Full Venia B2C theme; Payment request API integration; B2B theme; GraphQL.

Magento 53

Magento eCommerce Mobile eCommerce B2B 53

GetElastic

JUNE 9, 2022

Their ideal customers are high growth B2B and B2C retailers in the $100M+ total revenue bracket. Pros include excellent account management and customer service teams are easily accessible and helpful. SAP Customer Data Cloud. Headquarters: Boston, MA. Headquarters: Numerous offices located globally.

eCommerce 78

eCommerce Recommendation Mobile Customer Data 78

BigCommerce

OCTOBER 20, 2017

B2B ecommerce will reach $1.2 of all B2B sales in the U.S. Just by the end of 2017, Forrester expects B2B ecommerce to reach $889 billion and represent 11% of total B2B sales in the U.S. That’s a monumental shift from outbound sales to inbound strategies for B2B businesses. Upgrade Your B2B Ecommerce Software.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Omnisend

FEBRUARY 8, 2023

But to set up an omnichannel campaign, you will need subscriber and customer data to flow seamlessly between channels. A good email automation software allows you to create workflows that integrate channels like SMS, Facebook Messenger, and WhatsApp into how you communicate with customers. 5Capterra: 4.5/5 5Capterra: 4.7/5

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78