It’s Time Chatbots And Virtual Assistants Play A Bigger Role In The B2B Buyer Journey
Forrester eCommerce
DECEMBER 11, 2020
With collective commute times down to zero and face-to-face meetings all but impossible, we’ve seen the B2B buyer journey become an almost exclusively digital experience. These solutions are already popular in B2C and B2B markets, creating experiences that: Meet modern buyers’ expectations of immediacy.
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