Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

Customer Retention 297

Customer Retention Customer Loyalty B2B Customer 297

Retail TouchPoints

SEPTEMBER 13, 2023

It’s important that financial partners help retailers by continuing to enhance the customer experience, thereby helping retailers reduce chargeback transactions, lower dispute costs and increase customer retention. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 277

Shipping Costs Payment Services Banking Retail 277

GetElastic

NOVEMBER 19, 2019

A recent study shows that 82 percent of B2B marketers spend more on customer acquisition than retention. Whereas, only 48 percent actually prioritized B2B loyalty. And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute.

B2B 104

B2B Payment Services B2C Payments 104

Retail TouchPoints

AUGUST 7, 2023

While company web stores are essential, digital marketplaces take simple sales to the next level by offering businesses more opportunities to engage with customers. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers. In the B2B space, you can pay a monthly fee for a PC, the software and other products.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Forrester eCommerce

JULY 25, 2023

Stick to metrics that describe key business results and reflect the strategic goals of the organization — such as revenue, profit, or customer retention — at least until you’re sure […] Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Retail TouchPoints

JULY 15, 2022

Now, however, with disposable incomes squeezed and purchases becoming more considered than ever before, it’s important for larger brands to learn from the agility and mindset of microbrands to improve customer retention and success in an increasingly competitive retail landscape.

Small Business Retail 277

Small Business Retail Social Media Retail Leisure 277

FastSpring

AUGUST 13, 2020

Decreased B2B spending. The importance of customer retention for businesses’ long-term success. Take a look at the infographic below to learn more about these key software ecommerce trends: The increased demand for software. The shift towards online shopping. The growing consumer preference for self-service options.

eCommerce 134

eCommerce Customer Retention Demo B2B 134

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers. What Is Customer Retention?

Customer 150

Customer Customer Retention Merchant Services PPC 150

BigCommerce

AUGUST 8, 2017

For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer. Start Advertising on Pinterest.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Powerinbox

JANUARY 8, 2020

While this is very useful and beneficial for a B2C company, large Business-to-Business (B2B) companies will not be able to leverage the same systems designed for B2C use as successfully simply due to the difference between the two customers. Problems with B2B at scale. Improve user retention with relevant, regular content.

B2B 64

B2B B2C Customer Retention Improvements 64

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Kissmetrics

MAY 18, 2021

For example, an e-commerce website looking to sell more products , a B2B business may want to increase demo appointments or drive email sign-ups. It often costs far more to bring in new customers than to keep the ones you already have. Any business looking to improve its online conversions or SEO can benefit from a CRO program.

eCommerce 280

eCommerce SEO Improvements Document 280

GetElastic

SEPTEMBER 7, 2021

What about B2B eCommerce Subscriptions? Historically B2B businesses have centered around personal relationships between the business and their accounts. This reality has made B2B businesses laggards when it comes to adopting digital technology. Let's talk subscriptions. Top Four Benefits of eCommerce Subscriptions for Brands.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. Searching Top CRM for eCommerce business?

eCommerce 190

eCommerce B2C B2B Management 190

Retail TouchPoints

MAY 28, 2021

But customer service must be prioritized by every organization. Here are three data-backed reasons why: Good customer service leads to increased customer retention rates. ? Customer service plays a crucial role in brand image. Proactive customer service is a powerful form of marketing. Let us know!

Payment Services 179

Payment Services Games Live Chat Customer 179

Ecommerce Platforms

OCTOBER 24, 2022

B2B Email Marketing Statistics. As businesses continue to spend more time online, B2B brands are also turning to email marketing as a way of nurturing and converting leads in the business world. 85% of B2B companies use email marketing software. Around 31% of B2B brands use their emails to nurture leads. Around 23.8%

Marketing 196

Marketing B2B B2C Mobile 196

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. Why’s that you may ask? In addition to the Elastic Path core commerce capabilities, this solution comes pre-integrated with: Stripe for payments.

Subscription 148

Subscription Payment Services Payments eCommerce 148

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. If you’re focused on B2B sales, you’ll want a B2B specialist.

SEO 271

SEO Multi-channel Mobile Information 271

lateshipment

SEPTEMBER 19, 2024

The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. You need to own your post-purchase process by delivering value-added services that go beyond the basics and help you improve retention (and revenue).

Shipping Costs 130

Shipping Costs eCommerce Merchant Services Shipping 130

lateshipment

SEPTEMBER 19, 2024

The primary role of a 3PL provider is allowing their customers, i.e., primarily e-commerce and B2B businesses to scale without needing to invest in additional warehousing or labor. You need to own your post-purchase process by delivering value-added services that go beyond the basics and help you improve retention (and revenue).

Shipping Costs 130

Shipping Costs eCommerce Merchant Services Shipping 130

Kibo

SEPTEMBER 3, 2019

As B2B vendors upgrade offerings to bring their Web experiences up to par, much of the focus is on the early stages of the buyer journey: digital marketing and product research. In short, the emphasis is on acquiring new customers. To maximize online assets for retention: Spotlight reordering shortcuts.

B2B 48

B2B Payment Services Payments Customer Retention 48

Kissmetrics

APRIL 20, 2021

Increase Customer Retention. Doing everything you can to retain customers will help improve your margins. Spending a lot of money on sales each month will cut into your bottom line, especially if you’re not bringing in new customers as a result of your efforts. How to Improve Your Contribution Margin Ratio.

Shipping Costs 269

Shipping Costs Shipping Accessories Improvements 269

Retail TouchPoints

MAY 23, 2023

Custom “swag” and commercial B2B sales are two other growing areas of the Graf Lantz business. She added that the wholesale team has mapped the entire U.S. and every region to find the order amount they can get from each one, and that “these little things add up, just like DTC growth.

Specialty Retailers 275

Specialty Retailers Consumer Social Media Accessories 275

Retail TouchPoints

MARCH 30, 2023

Your team wants to do things quickly, test things quickly, and having an experiment-driven approach is really important to success in B2B, B2C or any digital experience.” View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

Kissmetrics

APRIL 2, 2021

B2B Demand Generation Strategies. You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers. Target Your Ideal Customers With Buyer Personas. How can you implement it?

Information 260

Information Marketing B2B Customer 260

365 Retail

JULY 3, 2023

As the demand for SaaS solutions continues to increase, there comes a great challenge for B2B SaaS businesses: data security and privacy. From contact information to credit card numbers, the amount of personal information that businesses collect from their customers has gone over the roof over the last few years. Let’s get started.

B2B 52

B2B Subscription Customer Data Information 52

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

FastSpring

OCTOBER 10, 2022

The way you talk about pricing to new prospects and customers used to an old price will be different. Finding a way to reward customer retention can be valuable. They even fit in an incentive to switch from a monthly to an annual plan. That’s a very critical thing,” Kurt explained.

Customer Retention 148

Customer Retention Customer Loyalty Blog Customer 148

365 Retail

SEPTEMBER 30, 2022

Focus on customer retention. Protecting your most loyal customers is an obvious priority in a downturn. Acquiring new customers can be five to 25 times more expensive than retaining existing ones, so focusing on customer retention makes economic sense.

Customer Retention 69

Customer Retention Retail B2C Customer Loyalty 69

Omniconvert

OCTOBER 31, 2019

Whether working with ecom, B2B/lead gen, EDU or government/municipal clients, he strives to improve his clients’ website performance and business metrics with a data-backed, user-centric approach. In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Steven Shyne.

Customer 94

Customer B2B Blog Improvements 94

FastSpring

AUGUST 15, 2019

When B2B/SaaS company Lumension had their marketing budget slashed by 30%, they knew they had to get creative to keep their sales funnel full. Strategy #4: Nurture Your Current Customers. Customer retention. Looking after your current customers makes sense. What a Successful Retargeting Campaign Looks Like.

White Paper 81

White Paper Customer Retention B2B Social Media 81

Inflow Insights

JULY 12, 2018

The company bills its solution as a “ Customer Retention & Predictive Marketing Automation Platform.” A large number of integrations with eCommerce platforms, a detailed analytics and reporting tool, dedicated customer service and more make Windsor Circle a great choice (plus they’ll send you green pants if you ask).

eCommerce Marketing 160

eCommerce Marketing eCommerce Marketing Payment Services 160

Kissmetrics

JULY 18, 2017

This is important because even a (relatively minor) customer retention rate bump of just 5%, you can increase your profits by 25% to 95%. By shifting focus to current customers by just a teeny bit, you’re finding a bigger payoff long term. About the Author: Brad Smith is the founder of Codeless , a B2B content creation company.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

Sailthru

MAY 30, 2018

B2B review platform TrustRadius recently named the industry’s top rated email marketing software companies. The success of our customers is our top priority — not just with their campaigns, but helping them solve complex business challenges with customer retention, loyalty and acquisition. Want a demo of our platform?

Document 60

Document Marketing Customer Retention Demo 60

Ecommerce Platforms

NOVEMBER 11, 2019

One open-ended way to make customers so loyal to your brand is to make it easy for them while redeeming their earned points. In the B2B space, however, things are far off the norm. A partnership loyalty program is typically a solid option that could help you scale up and incredibly maintain a prevailing customer retention strategy. .

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Omnisend

APRIL 15, 2021

Hosted by Kunle Campbell, The 2x Eccommerce podcast teaches you customer retention strategies and how you can turn prospective customers into loyal customers. It is a highly effective B2B ecommerce podcast that allows entrepreneurs to sell their products on eBay, Shopify, Etsy, and Amazon. 2X Ecommerce podcast.

eCommerce 78

eCommerce Shopify B2B Customer Retention 78