B2C Customer Experience eCommerce Technology 
Retail TouchPoints
FEBRUARY 1, 2022
There is a lot of potential for win-win-wins all around — for the marketplace operator; providing quality customer experience both to the seller that is establishing new business partnerships and wants to increase discoverability; and to the shopper who is looking for a curated and unique experience. Jim Stirewalt is the U.S.
GetElastic
JANUARY 10, 2018
For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.
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BigCommerce
MAY 4, 2018
In this session, Don Davis, Internet Retailer editor at large, will drill into the increasingly top-heavy nature of the retailers in online commerce in the US, and the reckoning many merchants, including those that sell primarily online, are facing as they must move beyond growth to prove their worth as sustainable, profitable retail enterprises.
GetElastic
OCTOBER 15, 2018
Commerce innovation is not just for retailers and consumer brands, business-to-business organizations must capitalize on the disruptive trends that are emerging. When B2B buyers leave the office, they become those same B2C buyers; and they all still demand remarkable customer experiences.
GetElastic
DECEMBER 28, 2021
In Gartner’s latest “Survey Analysis: Digital Commerce Revenue Skyrockets With B2B Surpassing B2C” report, they share the same phenomenon. According to their analysis: 67% of respondents are doing both B2B & B2C in some capacity. Second, there are also two B2C platforms. What Is Causing This Shift?
BigCommerce
AUGUST 10, 2018
Deploy a headless commerce model , the newest and increasingly most successful. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. You’ll need a full funnel customer experience.
BigCommerce
APRIL 24, 2018
The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Get more flexibility and customization from your ecommerce platform. CaaS ecommerce platforms. And much more.
Expert insights. Personalized for you.
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