Kissmetrics

AUGUST 6, 2021

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

AUGUST 6, 2024

Both leverage user data and past purchases to present each customer with a personalized shopping catalog. TikTok’s business model is also founded on an algorithm that is inherently personalized, adapting content recommendations based on users’ every action.

eCommerce 278

eCommerce Social Media Fashion B2C 278

Retail TouchPoints

AUGUST 24, 2023

Whether analyzing sentiment from customer feedback to improve products/experiences, delivering personalized product recommendations and identifying needs and pains for follow-up and upselling, the application of generative AI to real-time insights enables data-driven decision-making to increase customer satisfaction and grow businesses.

B2C 246

B2C Toys Social Media Accessories 246

Optimizely

NOVEMBER 29, 2018

Because every one of your customers is unique, it’s difficult to adjust your marketing outreach to each of their individual needs. But you can design an all-encompassing customer journey map for your buyers using individual campaigns to lead them down the path to purchasing—and ultimately to customer loyalty.

eCommerce 252

eCommerce Customer Social Media Customer Loyalty 252

GetElastic

MAY 13, 2019

B2B ecommerce experiences must be aware of and support a wide array of personas that simply don’t exist in the B2C world. On the other hand, a salesperson can review their digital dashboard including order history, product recommendations, the status of open orders, and requests for quote (RFQ).

B2B 151

B2B B2C Channel eCommerce 151

Kissmetrics

OCTOBER 5, 2020

This boosts customer loyalty and makes people feel more of an affinity with your brand. Check out the company’s top brass and see if they have been endorsed and recommended by clients and peers. You might, for instance, use audience insights to advertise relevant products to the right people. Increase Engagement.

Social Media 363

Social Media B2B Document Information 363

Optimizely

JULY 25, 2019

But for true personalization, you have to extend the targeted message to ads, discount codes, product recommendations, and website content. This is a key differentiator in winning customers’ loyalty , as two-thirds of consumers believe that it is important for brands to automatically adjust content based on their current context.

Marketing 150

Marketing Recommendation Channel B2C 150

Forrester eCommerce

NOVEMBER 25, 2019

But it’s never too late to show some appreciation for your most loyal customers. Watch the video below for three of my recommendations. Campaigns are locked, loaded, and going live. Spoiler alert: […].

Customer 250

Customer Recommendation Blog Retail 250

Optimizely

AUGUST 9, 2018

For many B2C brands, the customer is the center of the world. But despite this, many brands make a lot of assumptions about what their customers want and need. More and more brands are taking their buyer’s needs into account — doing surveys, focusing on personalization, and mapping the customer journey with care.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Creating personalized product recommendations. Delivering personalized error messaging.

B2B 146

B2B eCommerce Customer SEO 146

ROI Revolution

MARCH 12, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. Many major in-person events are being postponed, canceled, or virtualized after the Centers for Disease Control and Prevention recommended that all businesses cancel non-essential company travel.

eCommerce 204

eCommerce Shipping Costs Social Media Events 204

Optimizely

JUNE 13, 2019

You don’t always have to understand why exactly your customers make the choices they do — you just have to know that they are doing it and use that data to your advantage to drive customer loyalty. This campaign from apparel brand Saint Bernard does a fantastic job of recommending products based on customer affinities.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Optimizely

JULY 31, 2018

Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand. But it all starts with a great customer experience. In this episode, find out why the first 100 days of the customer relationship are the most crucial. The Unofficial Shopify Podcast.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

GetElastic

DECEMBER 9, 2020

This makes it more important than ever for both B2B and B2C businesses to invest in digital commerce and diversify their go-to-market strategies. Many of these channels cater to B2C companies however, so it’s important you evaluate what solutions and channels will be the best fit for your business. Enterprise Marketplaces.

Payment Services 113

Payment Services Payments B2B B2C 113

Ecommerce Platforms

SEPTEMBER 16, 2019

The Keyword planner helps you make good strides for your B2C website. I'd recommend Shopify to a newbie who's not alive to any coding skills. I'd recommend this channel if you really want to boot up your SEO. For B2C setups, you can never go wrong with it's blogging functionality. Customer Loyalty Program.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

Ecommerce Platforms

OCTOBER 26, 2021

The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems. This means that with BetterCommerce the power is given to the user to decide how the commerce platform can be customized or implemented. Loyalty Program Functions.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

SellBrite

OCTOBER 16, 2019

trillion worldwide with online merchants so far in 2019, and B2C ecommerce — or business-to-consumer electronic commerce — sales are only expected to increase in coming years. How does B2B ecommerce differ from B2C ecommerce? If you have an online store, you’re already familiar with both sides of the B2C ecommerce relationship.

B2B 104

B2B eCommerce B2C Merchant Services 104

BigCommerce

JULY 25, 2017

The old site was losing customer loyalty –– beyond not letting everyone checkout. Jessica is also using coupons and discounts to get customer loyalty back up and then to surpass record levels. Here are the tools Tyler recommends to get that done. Here are the tools she recommends. Drive some traffic.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Kibo

JULY 28, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Mobile 62

Mobile B2C B2B Retail 62

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers. Loyalty Programs.

Customer 150

Customer Customer Retention Merchant Services PPC 150

Kibo

JULY 2, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Kibo

JUNE 20, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Fulfillment 62

Fulfillment Customer B2B B2C 62

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. McKinsey notes that when grocery companies successfully delivered personalized interactions to a large segment of their customers, they achieved a 1-2% lift in sales.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Kibo

JUNE 6, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Improvements 62

Improvements B2B B2C Webinar 62

Kibo

JUNE 18, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

Channel 62

Channel Retail B2B B2C 62

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Kibo

JULY 9, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

B2C 62

B2C B2B Webinar Download 62

Kibo

JUNE 24, 2014

From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava… B2C Commerce Kibo Recognized in 2022 Gartner® Market Guide for Retail Distributed Order Management Systems We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.

B2B 62

B2B B2C Shipping Costs eCommerce Platforms 62

Kibo

SEPTEMBER 14, 2021

This is nearly twice the size of the global B2C market, which was valued at just under $3.7 The pandemic accelerated the shift from offline to online purchases for both B2B and B2C retailers, but B2B is outpacing B2C growth by nearly 200%. 2: Product Recommendations. The global B2B ecommerce market was worth $6.6

eCommerce Platforms 62

eCommerce Platforms Payment Services B2B eCommerce 62

365 Retail

SEPTEMBER 30, 2022

Customer loyalty is your lifeblood, so understanding changing spending habits and harnessing the right digital experience platforms (DXP) to measure and optimise your customer interactions will be critical. Here are my recommendations for retailers to survive and thrive in a downturn. Focus on customer retention.

Customer Retention 69

Customer Retention Retail B2C Customer Loyalty 69

Omnisend

FEBRUARY 8, 2023

But this has also made it essential for them to focus on the timeliness of emails – be it cart recovery, order confirmation, shipping alerts, or an email to recommend more products to it. We also recommend looking for software that comes with the ability to derive actionable steps you can take with ease. 5Capterra: 4.5/5

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Kibo

FEBRUARY 10, 2021

Retailers looking to increase Average Order Value should consider taking the following steps: 1) Identify Your Most Valuable Customers. Your most valuable customers are your brand’s advocates. These customers may be posting about your brand on sales sites or recommending products to their friends. Customer Lifetime Value.

Recommendation 62

Recommendation Shipping Costs eCommerce Mobile 62

Ecommerce Platforms

OCTOBER 14, 2019

The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. The problem?

B2B 132

B2B eCommerce Payment Services Multi-channel 132

eCommerceFuel

FEBRUARY 16, 2021

trillion — six times the value of the e-commerce B2C market. And the conversion rates of B2B online transactions range between 6% and 8% while B2C online transactions are only 3% to 5%. And this creates high customer lifetime value. If you’re selling jewelry at a retail price, your main customers are consumers.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Utilizing strategic, personalized experiences has led to lower bounce rates across the US and GB.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Omnisend

JANUARY 8, 2024

Their loyalty makes them more likely to: Share your brand’s products with their friends and family Engage positively with your brand on social media Leave positive reviews These recommendations show potential customers your brand consistently delivers value and a positive experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

FEBRUARY 19, 2021

In turn, they realize benefits throughout the customer lifecycle. An effective engagement strategy helps customer acquisition efforts. Consumers continue to trust recommendations from friends and family over company content by a wide margin. Brands that demonstrate relevance and authenticity earn those interactions.

Customer 118

Customer Social Media Live Chat Merchant Services 118