Optimizely

DECEMBER 14, 2017

Are your customers truly engaged, or are they just coasting? Unless you’re keeping a close eye on customer interactions with your B2C brand, it’s impossible to know for sure. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 150

Customer B2C Customer Loyalty Customer Data 150

Optimizely

JULY 26, 2018

It’s simply not realistic to continue to rely on new customer acquisition alone to drive your revenue growth. Instead, you have to build a strong brand that centers around customer loyalty and customer retention. The smartest marketers today know that repeat purchases can drive serious revenue with less effort.

Webinar 150

Webinar eCommerce Customer Retention B2C 150

Forrester eCommerce

NOVEMBER 17, 2022

Loyalty marketers have conventionally focused their efforts on customers post-purchase: increasing customer retention, enrichment, and advocacy. But brands and customers alike have faced unprecedented challenges over the last few years, including a pandemic, supply chain issues, and social […].

Customer 195

Customer Customer Retention Supplies Marketing 195

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Groove

MARCH 24, 2022

In developing your BigCommerce website, we partner with you to help turn shoppers into customers and increase sales and customer retention. Benefit from B2B and B2C functionality and a fully customizable design with our BigCommerce Website Design service. What Is An eCommerce Marketing Agency?

BigCommerce 195

BigCommerce B2C eCommerce Marketing B2B 195

Groove

FEBRUARY 2, 2022

Paid media advertising is extremely beneficial for B2C and B2B businesses as there are many advertising formats and options available on social platforms. Facebook, Instagram, TikTok and LinkedIn are a few social platforms that are proven to increase visibility and help your company convert new customers. What Is Customer Retention?

Customer 150

Customer Customer Retention Merchant Services PPC 150

MakeWebBetter

MARCH 17, 2020

Once you comprehend the power of data in online business, you realize whether your business is B2B or B2C, data is the most important asset to utilize in eCommerce. And HubSpot CRM is one of the best Customer Relationship Management software available that […]. Searching Top CRM for eCommerce business?

eCommerce 190

eCommerce B2C B2B Management 190

Retail TouchPoints

AUGUST 7, 2023

While company web stores are essential, digital marketplaces take simple sales to the next level by offering businesses more opportunities to engage with customers. With a B2B or B2C marketplace, you benefit from an ecosystem of buyers and sellers.

Subscription 246

Subscription B2B Mobile Customer Experience 246

Optimizely

MAY 6, 2019

Much like the phases of the moon, your buyers go through a series of stages as they engage with your B2C brand. First, an anonymous user browses your site, then makes a purchase, then another, and slowly, but surely, becomes a loyal customer. Outline Your Customer Lifecycle. Measure Success Throughout the Lifecycle.

eCommerce Marketing 170

eCommerce Marketing Customer Marketing eCommerce 170

Retail TouchPoints

DECEMBER 20, 2021

trillion by 2026, and B2C brands are poised to make up nearly all of that revenue, according to Research and Markets analysis. Smith: It gives our customers the ability to quickly share products and earn loyalty points as their friends and family purchase products. The global social commerce market is expected to reach $2.9

Social Media 264

Social Media Customer Retention Technology B2C 264

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

lateshipment

APRIL 8, 2022

Analysts expect the value of the business-to-customer (B2C) market to reach over $7 trillion in 2030. It is part of the post-purchase experience and giving your clients a pleasant one will nurture customer retention. Great packaging with your brand on it can influence a first-time customer’s impression of your company.

eCommerce 130

eCommerce Merchant Services Social Media Customer Retention 130

GetElastic

DECEMBER 1, 2021

However, they also state that while “ 75% of organizations selling direct to consumer will offer subscriptions services by 2023, only 20% will succeed in increasing customer retention. ”. Why’s that you may ask? In addition to the Elastic Path core commerce capabilities, this solution comes pre-integrated with: Stripe for payments.

Subscription 148

Subscription Payment Services Payments eCommerce 148

Kissmetrics

MAY 18, 2021

It often costs far more to bring in new customers than to keep the ones you already have. Similarly, a five percent increase in customer retention can increase your profitability by 75 percent. Focus your CRO program on customer engagement, experience, and retention, and you’ll be on the road to success.

eCommerce 280

eCommerce SEO Improvements Document 280

Ecommerce Platforms

OCTOBER 24, 2022

B2C Email Marketing Statistics. With countless customers already active on their inboxes, B2C email marketing packs a punch. 7 out of 10 customers would prefer to receive brand communications through email. 87% of B2C marketers use email automation as part of their marketing strategy. Omnisend ). Around 23.8%

Marketing 196

Marketing B2B B2C Mobile 196

BigCommerce

APRIL 14, 2017

For instance, Silk Road Teas sees 17% of customers who have abandoned cart come back to purchase. Our B2C site now has a steady 4.5% See abandoned carts as an extension of your customer service; a tool to improve customer satisfaction and help your shoppers complete the transaction they set out to make.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

BigCommerce

AUGUST 8, 2017

For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Retail TouchPoints

MARCH 30, 2023

Your team wants to do things quickly, test things quickly, and having an experiment-driven approach is really important to success in B2B, B2C or any digital experience.” View the session on demand.

POS 298

POS Omnichannel Webinar Point of Sale 298

Powerinbox

JANUARY 8, 2020

Monetization strategies for email often focus on Business-to-Consumer (B2C) channels, as the initial drivers of email monetization were generally focused on delivering value to end-users. While the strategies used in B2B marketing can often mirror those of B2C organizations, the goals are vastly different. Problems with B2B at scale.

B2B 64

B2B B2C Customer Retention Improvements 64

GetElastic

NOVEMBER 19, 2019

And, we all know customer acquisition costs more than retention. More so, customer retention is easier and more cost-effective to execute. However, a loyalty program must be valuable to the customer to win loyalty. Differences Between B2B and B2C Loyalty Programs. What makes a great loyalty program great?

B2B 104

B2B Payment Services B2C Payments 104

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 89

Customer Customer Retention Social Media X-cart 89

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

365 Retail

SEPTEMBER 30, 2022

Focus on customer retention. Protecting your most loyal customers is an obvious priority in a downturn. Acquiring new customers can be five to 25 times more expensive than retaining existing ones, so focusing on customer retention makes economic sense.

Customer Retention 69

Customer Retention Retail B2C Customer Loyalty 69

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. An omnichannel approach can help retail-based retailers in a number of ways. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

Kissmetrics

APRIL 2, 2021

You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers. B2B Demand Generation Strategies. What are signs that demand generation might help your company move forward in growth plans?

Information 260

Information Marketing B2B Customer 260

FastSpring

OCTOBER 27, 2021

Bookyourdata.com offers a loyalty program that includes lesser fees, faster service and 24/7 support from our customer services staff. Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained. Run a Holiday Giveaway. “We Gift subscriptions work well for MacKeeper, which makes cybersecurity software.

Payment Services 78

Payment Services Customer Gifts Subscription 78

Ecommerce Platforms

NOVEMBER 11, 2019

With the B2C structure, a business owner aims at addressing a particular audience directly. In any case, the fact in issue here is to understand how practical it is for customers to come back and make a purchase, times without number. Think of it this way: You own a brand that’s closely linked to a particular customer base.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Kissmetrics

AUGUST 16, 2021

Marketers, particularly B2C marketers , rely on several channels to drive leads to their businesses and boost their conversion rate: SEO paid ads social media email landing pages. After selling to a customer, the sales team also has the responsibility of initiating a great customer experience that leads to a high rate of customer retention.

Webinar 349

Webinar Social Media Blog Books 349

Ecommerce Platforms

NOVEMBER 26, 2018

As many as 74% of successful B2C marketers utilize this method. It's a fantastic way of providing value to customers- so, get on the bandwagon! Obviously, customer retention is key to a successful online store; repeat customers are way more profitable than one-off purchasers. B2C- business to consumer.

White Paper 139

White Paper eCommerce Marketing Social Media 139

Ecommerce Platforms

JANUARY 14, 2020

Below is a list of parties that ecommerce businesses transact with: B2C: The acronym stands for Business-to-Consumer. The B2C model is simply the process of selling products and services directly to the end consumer. Back then, B2C used to refer to in-store purchases, movie ticket sales, and restaurant treats.

Merchant Services 175

Merchant Services eCommerce Payment Services Shipping Costs 175

Smile.io

MARCH 8, 2024

When the live commerce experience personalizes suggestions and services to its target audience, you are also more likely to see improvements in customer retention rates. Whether you are working with B2C ecommerce platforms or B2B ecommerce platforms , there are a number of infrastructure challenges.

Social Media 88

Social Media Customer Loyalty Customer Retention eCommerce 88

Omnisend

MAY 14, 2021

Content is viewed as a key ingredient for increasing brand awareness, as 84% of B2C marketers believe in its impact and leverage it. Always craft content according to the needs of your target customers. Acquiring new customers is important, but you need to think about your first-time buyers as well. Create a New Customer Base.

eCommerce 78

eCommerce Customer Social Media Customer Retention 78

RetailMinded

SEPTEMBER 30, 2022

It depends on whether the data focuses on B2C or B2B markets. You can start with a simple method by seeing what kind of phones your customers are using to contact your business. Improved customer retention . Customer retention is all about knowing your customers and understanding their needs.

Information 52

Information Customer Retention Retail B2B 52

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Worrying churn is where you’ve identified an ideal customer, and they’re coming on board, then they stop using [your product], or they stop paying for it,” David said. It’s the opposite of customer retention.

Payments 147

Payments Subscription Payment Services Definition 147

eCommerceFuel

FEBRUARY 16, 2021

Higher customer retention. We’ll get further into the details but first, a short definition: A wholesale price is a discounted price that you offer to customers who buy in bulk. trillion — six times the value of the e-commerce B2C market. And this creates high customer lifetime value. An enlarged market share.

eCommerce 59

eCommerce Shipping Costs B2C B2B 59