Forrester eCommerce

APRIL 5, 2021

During the 10 years I’ve been at Forrester, I’ve worn a few different hats: financial services analyst, research director for our customer insights and B2C marketing teams, and, perhaps most importantly, unofficial “snack drawer fulfillment manager” back when we were still […].

Financial Services 293

Financial Services B2C Fulfillment Management 293

Forrester eCommerce

JULY 13, 2021

With further rollouts in 2021/2022, we expect to see this digital currency significantly impact a variety of B2C and B2B industries across financial services, retail, transportation, and entertainment. In fact, the digital yuan […].

Digital Currency 284

Digital Currency Banking Financial Services B2C 284

Forrester eCommerce

MAY 15, 2020

A new crop of challenger brands, such as Alibaba, Amazon, Apple, Google, Starbucks, T-Mobile, Tencent, and Walmart, are on the prowl in the financial services category. And that should have traditional financial brands worried — very worried.

Financial Services 406

Financial Services Banking Mobile Customer Experience 406

Forrester eCommerce

JANUARY 9, 2025

One of the largest insurance and financial services providers in the US, Nationwide offers a diverse portfolio of products and services to both consumers and businesses. The company recently overhauled its approach, starting […]

Marketing 195

Marketing Financial Services Consumer B2C 195

Retail TouchPoints

DECEMBER 8, 2022

B2B spending remains one of the biggest and most constant financial services sectors in the world, and yet it traditionally lags behind the standard-setting B2C sector in innovation. But dominant players in B2C BNPL like Klarna and Affirm aren’t likely to take over the B2B BNPL space. Meeting B2B Business Needs.

B2B 305

B2B Payment Services B2C Financial Services 305

Forrester eCommerce

MAY 6, 2024

Welcome back to Forrester’s blog series “50/50,” where we showcase two sides of a B2C marketing issue. This time, we explore how consumers feel about Capital One’s bid to acquire Discover — and how differentiated credit card brands are in the eyes of customers. The main catalyst for this research is Capital One’s announced plan […]

B2C 259

B2C Blog Consumer Customer 259

BigCommerce

APRIL 25, 2018

The implications for our customers, partners, and industry will be profound, and our entire team is thrilled to partner with Goldman Sachs, a world-class firm and global financial services leader. Internet Retailer recently rated us the fastest-growing platform serving the top 1000 B2C stores in North America.

BigCommerce 385

BigCommerce Merchant Services Customer Payment Services 385

Forrester eCommerce

OCTOBER 26, 2022

If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you! This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […].

Financial Services 195

Financial Services Travel Improvements Retail 195

Kibo

OCTOBER 28, 2022

Earlier this year, we were named the Sole Leader of B2C Commerce Solutions by Forrester in “The Forrester Wave : B2C Commerce Solutions, Q2 2022.”. We have realized a strong, differentiated commerce vision, and are recognized by Gartner as a leader in composable commerce.

B2C 30

B2C Telecommunications Financial Services Travel 30

GetElastic

MARCH 4, 2019

Increased speeds, low latency and the adoption of M2M/IoT use-cases will enable new B2C and B2B business models based around on-demand services delivered anywhere in the world at any time. Manufacturers will be able to sell hardware products in on-demand fashion with new value-added services. NEW EXPERIENCES.

Payment Services 153

Payment Services Vend B2C B2B 153

Digital Doughnut

FEBRUARY 22, 2022

As the UK takes off its masks and steps tentatively into the post-pandemic era, financial services marketers are focusing on more personalisation, greater responsiveness to customer needs, and joined-up omnichannel communications as their priorities for the coming year.

Financial Services 52

Financial Services Marketing Omnichannel Customer 52

Forrester eCommerce

FEBRUARY 4, 2025

Driving engagement is top of mind for most digital banking leaders. Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand.

Banking 221

Banking Customer Experience Mobile Customer 221

Forrester eCommerce

SEPTEMBER 30, 2024

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 410

Banking Financial Services Customer Loyalty Customer Experience 410

Wiser

JANUARY 30, 2018

For the last 15 years I have held senior FP&A positions in financial services companies in Boston and London. Over the last five years, I’ve held CFO roles in early stage and mid-size companies in the software (enterprise and SaaS), professional services, and robotics industries” . .

Financial Services 74

Financial Services B2C Technology Channel 74

Forrester eCommerce

SEPTEMBER 30, 2024

AI and genAI technologies have the potential to enhance customer relationships, deliver personalized digital experiences, augment customer service, and combat fraud. Once again, the banking industry is on the cusp of transformative changes.

Banking 259

Banking Customer Technology Financial Services 259

365 Retail

NOVEMBER 11, 2022

Primarily, these include: Business to Client (B2C). Initially, the banking industry focused largely on similar lending and payment services to these well-known B2C applications. However, with the large scale arrival of FinTech, companies and their bosses can obtain loans and other financial services within minutes.

Payment Services 52

Payment Services B2C Banking Cryptocurrencies 52

Forrester eCommerce

MARCH 21, 2018

If there’s any industry whose content should inspire trust, it’s that of the investment and wealth management industry. They’re asking consumers to entrust their nest eggs with them. And there are lots of eggs. PwC forecast that the mass affluent segment alone would put up to $10 trillion under management by 2020.

Management 255

Management Consumer Financial Services B2C 255

FastSpring

JUNE 19, 2019

MercadoLibre CFO Pedro Arnt said the company has focused on pushing its Wallet-enabled payments services to drive the company’s growth. These products facilitate access to financial services to millions of Latin Americans who are either unbanked or underbanked.”. The B2C market is starting to cash in, too.

Payment Services 94

Payment Services Banking Payments Financial Services 94

Ecommerce Platforms

AUGUST 7, 2019

Financial Services. Advisory Services. B2C and B2B: Whether you're looking for assistance with business customers or everyday consumers, Salesforce is here to help with a world-class digital platform for end-to-end relationship management. ?? Engagement. Integration. Health Cloud. Communities. Enablement. Productivity.

Payment Services 112

Payment Services Multi-channel Arts Management 112

Forrester eCommerce

OCTOBER 7, 2021

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.

Banking 195

Banking Technology Customer Financial Services 195

Ecommerce Platforms

JANUARY 12, 2021

Over 400,000 businesses in those three categories use NetSuite to simplify their business processes across different industries like: Professional and consulting service. Financial services. The pros of using the NetSuite retail platform include: It supports multiple business models (B2C, B2B, or D2C) on one system.

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Ecommerce Platforms

FEBRUARY 10, 2023

or if your business is heavily associated with gambling or financial services. You’ll also be barred from this payment system if you sell prohibited products like alcohol or tobacco, weapons, etc., In instances like this, you would be forced to use an alternative payment gateway.

Shipping Costs 104

Shipping Costs Shopify Merchant Services Payment Services 104

Ecommerce Platforms

APRIL 28, 2018

B2B ecommerce sales are expected to outgrow B2C sales, reaching 6.7 Media brands are the most active whereas business services, financial services, and fast moving consumer goods have the lowest percentage of brands represented on Instagram.(Simply The average conversion rate of a Facebook ad Is 9.21%. Wordstream, 2017).

eCommerce 187

eCommerce Live Chat B2B Social Media 187

ROI Revolution

JULY 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated July 2, 2020. 5/21 update.

eCommerce 173

eCommerce Payment Services Merchant Services Small Business Retail 173

ROI Revolution

JUNE 2, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. And the stock market has become increasingly volatile. 5/21 update.

eCommerce 122

eCommerce Payment Services Merchant Services Shipping Costs 122

FastSpring

OCTOBER 16, 2024

We Make It Easy to Integrate FastSpring With Your Business Beyond the financial services that PSPs and MoRs provide — and the regulatory, risk, tax, and other additional responsibilities MORs take on — PSPs and MoRs offer varying levels of tools to help integrate their services with your business.

Merchant Services 158

Merchant Services Payment Services Payments Subscription 158

ROI Revolution

AUGUST 4, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated August 4, 2020. 5/21 update.

eCommerce 158

eCommerce Payment Services Merchant Services Small Business Retail 158

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. 5/21 update.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. 5/21 update.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JUNE 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. 5/21 update.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

MARCH 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated March 2, 2021. 5/21 update.

eCommerce 195

eCommerce Social Media Payment Services Merchant Services 195

ROI Revolution

JULY 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. 5/21 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

MAY 6, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. 5/21 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

OCTOBER 1, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated October 1, 2020. 5/21 update.

eCommerce 193

eCommerce Payment Services Merchant Services Small Business Retail 193

ROI Revolution

APRIL 8, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated April 8, 2021. 5/21 update.

eCommerce 136

eCommerce Social Media Payment Services Small Business Retail 136

ROI Revolution

JANUARY 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all feeling the impact of coronavirus on their business in one way or another. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated January 5, 2021. 5/21 update.

eCommerce 147

eCommerce Social Media Payment Services Merchant Services 147

ROI Revolution

DECEMBER 3, 2020

Ecommerce, B2B, B2C, and brick-and-mortar brands alike are all bracing for the impact that coronavirus will have on their business. SMBs in the telecommunications, professional services, and life science industries are feeling the least negative impact from COVID-19. Last updated December 3, 2020. 5/21 update.

eCommerce 156

eCommerce Social Media Small Business Retail Payment Services 156