8 Amazing Omnichannel Experience Examples from the World's Top Brands
GetElastic
AUGUST 10, 2021
Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.
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