Remove BigCommerce Remove Customer Loyalty Remove Multi-channel
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43 BigCommerce Secrets the Fastest Growing Brands Use Right Now (Hint: You Can, Too)

BigCommerce

I talk to at least 3-5 multi-million dollar brands every week. That’s a big part of my job over here at BigCommerce –– to figure out what they are doing to succeed, if there’s anything I can do to help and ultimately work with them to share tidbits of information hard to find elsewhere on the web. The Power of BigCommerce APIs.

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet? Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole. This is what multi-channel customer service aims to solve.

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11 Proven Hacks to Keep Your Customers Buying More

Kissmetrics

This way, you can ensure each touchpoint is meaningful, resulting in a positive CX and, ultimately, higher customer retention rates. Design an Effective Customer Loyalty Program. Part of your customer journey must include creating a customer loyalty program. Define the rules of your loyalty program.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Customer service.

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33 Ecommerce Strategies for Growth from 12 $1M+ Brands [18 Must Have Tools Included]

BigCommerce

In all, this means that I’ve interviewed and uncovered these “don’t do what I did” secrets from more than 96 brands over the last 2 years –– here at BigCommerce alone. The 10X Ecommerce Slack channel is a great place for that, if you aren’t already using something else. Talk to influencers and experts.

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The Ultimate 2018 Ecommerce Checklist: 31 Experts Prioritize 19 Growth Tactics to Implement Now

BigCommerce

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Get a head start in improving your customer engagement via community and CRM. Mobile Optimization.

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20 Apps To Supercharge Your BigCommerce Marketing

Ecommerce Platforms

If you run an online store using BigCommerce, you know that it is a great platform to get a pretty store up and running in no time. The S Loyalty app offers one of the most comprehensive rewards programs in the BigCommerce App Store. To install InStockAlerts, go to their Bigcommerce app store page here. Neat, right?