Retail TouchPoints

SEPTEMBER 20, 2022

The webinar series will feature advice and insights from top industry experts and retail executives across 20 deep-dive webinars, supplemented with newly released research, use case examples and retailer case studies. Customer Experience. Omnichannel Strategies. Register for #RSP22 here. .

Webinar 274

Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

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Retail Omnichannel Webinar Arts 298

Retail TouchPoints

JULY 5, 2024

Case Study: Maintaining Customer Trust and Business Operations During Peak Times Imagine a busy shopping season when a retailer might face challenges due to multiple outages at their cloud service provider. Retailers face the daunting challenge of navigating an environment where even minor issues can lead to lost sales.

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Payment Services Retail Customer Experience Operations 278

Retail TouchPoints

JANUARY 10, 2022

Because customer service could make or break your company’s success: 68% will pay more for products and services from a company with good customer service. Around half of customers would switch to a competitor after just one bad customer experience. Above all, you get to focus on what matters: growth.

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Customer Customer Experience Retail Improvements 278

Smile.io

MARCH 13, 2023

They have created a loyal following of customers both with their customer experience and revolutionary rewards program. It’s now going to cost more to earn that free drink and menu item, meaning customers will have to work harder to earn those stars. According to a CNN report, by October 2022, there were 28.7

Payments 94

Payments Payment Services Mobile Omnichannel 94

Inflow Insights

JANUARY 23, 2019

This new functionality — the ability to better track who’s visiting the website and what they’re looking for — has been critical to the company’s efforts to better personalize the customer experience on the site. “We’re

BigCommerce 123

BigCommerce SEO Improvements Magento 123

Retail TouchPoints

OCTOBER 12, 2020

There are also six tracks of curated content for more in-depth dives and revealing case studies: Business Agility Digital Commerce E-Commerce Optimization Experiential Initiatives Omnichannel Fulfillment Touchless Retail. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Smile.io

JANUARY 27, 2022

Member-only experiences Nike’s Membership loyalty program has always focused on delighting their customers through highly targeted experiential rewards—like exclusive training sessions, advice from world-renowned athletes, and discussions on purchase decisions and training best practices from Nike’s experts.

Sporting Goods 94

Sporting Goods Customer Loyalty Customer Events 94

Retail TouchPoints

JUNE 7, 2023

But ML does the heavy lifting by efficiently crunching the relevant numbers, which means ecommerce site owners are using the most up-to-date metrics as they optimize marketing and customer experience strategies and leaving behind the approaches that just aren’t cutting it. How can Ecommerce Brands Safely Evaluate These Technologies?

eCommerce 264

eCommerce Technology Supplies Marketing 264

BigCommerce

JUNE 5, 2018

Best Customer Experience Design. Overall, an excellent case study for what the BigCommerce platform offers at its best. The customer experience is also a big part of the personalized shopping experience. According to the Physiq Apparel team: We excel at what our customers really need.

eCommerce 420

eCommerce BigCommerce Beauty and Health Customer Experience 420

Forrester eCommerce

JULY 28, 2023

(No, this is not the opening line of a joke — that would be “Two customer marketers walk into a bar … ”) Top customer marketers focus on how customers attain value. They know that solid references, case studies, valid reviews, upsell/cross-sell opportunities, and expansion […]

Customer 195

Customer Reference Marketing Other 195

Forrester eCommerce

JULY 6, 2023

Forrester’s CX APAC 2023 was an incredibly successful event, sharing vast industry knowledge and experience across two days of keynotes, track sessions and case studies.

Events 195

Events Customer Experience Customer 195

Retail TouchPoints

OCTOBER 1, 2021

The Power of Outsourcing: Netflix x AWS Case Study. By outsourcing key logistical and complex capabilities to AWS, Netflix has been able to improve customer experience, increase efficiency, and reduce costs ( Amazon ). Hybrid Insourcing & Outsourcing Case Study for Retailers.

Supplies 279

Supplies Shipping Costs Fulfillment Shipping 279

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Sessions will span across six tracks and feature executive leaders who are helping their businesses accelerate innovation.

Retail 179

Retail Omnichannel Customer Experience Events 179

Kissmetrics

JULY 19, 2017

Let’s say you’re writing a case study about how a customer achieved success with your product. The value in a case study comes from emphasizing the problem, the process, and the result. Customer engagement is effective when you leave out the unnecessary information. Engage in a Timely Manner.

Customer 241

Customer Payment Services Information Shopping Carts 241

Retail TouchPoints

JUNE 13, 2023

This shift toward unified commerce requires us to blur the lines between physical and digital retail and create a consistent and integrated customer experience across channels. Personalization: With the amount of choice available today, consumers expect personalized experiences tailored to their preferences and behaviors.

Customer Experience 289

Customer Experience Supplies Technology Omnichannel 289

Smile.io

APRIL 15, 2024

A refreshed mobile app experience As a brand that relies heavily on its brick-and-mortar retail locations, PetSmart needs to provide an optimized omnichannel customer experience. That is, ensuring customers can leverage the loyalty program online and in-store. That’s where a mobile app is so valuable. 

Social Media 90

Social Media Gifts Shopify POS 90

Smile.io

APRIL 25, 2023

They also use your past purchase history to recommend new products making personalization available to new and existing customers, alike. 5 Ecommerce Personalization Tactics to Start Today Today’s shopper wants a personalized experience. Here are 5 ecommerce personalization tactics that will improve your customer experience.

Recommendation 75

Recommendation Social Media Events Customer Retention 75

Retail TouchPoints

JULY 19, 2021

Case studies are not always available but they can be a helpful predictor of a data set’s value if the provider is willing to share them. If a case study isn’t available, ask for a client reference. No single provider can credibly claim to have a monopoly. What can you provide that speaks to the data’s performance?

Marketing 264

Marketing Retail Multi-channel Events 264

BigCommerce

AUGUST 1, 2018

Case studies work, as well. However, our experience doesn’t bear out those assumptions. Email Opt-in Case Study: NutritionSecrets.com. After improving the customer experience, focus on delivering the right message at the right time. You don’t have to be a world-renowned speaker. Likability.

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Presentation Books Marketing Improvements 410

Retail TouchPoints

AUGUST 13, 2020

Our innovation-focused content will be designed to offer actionable takeaways from real-life case studies, the latest industry research, and best-practice frameworks and roadmaps.”. Retail is possibly forever changed, and now is the time to think differently,” said Alison Medina, VP of Content for retailX.

Retail 221

Retail eCommerce Presentation Omnichannel 221

Retail TouchPoints

MAY 21, 2024

This depth and breadth of insights available through network analytics make it an indispensable tool for retailers aiming to optimize their operations, enhance the customer experience and drive strategic growth in today’s competitive retail environment.

Payment Services 264

Payment Services Retail Supplies Operations 264

Retail TouchPoints

SEPTEMBER 29, 2021

This ad type allow brands to generate personalized video ads based on a user’s activity, such as adding to cart or viewing a product, creating the kind of customized experience social media users love. As the case studies imply, TikTok has been testing these new ad types in markets across the U.S., Thinking Long Term.

Social Media 317

Social Media BigCommerce Events eCommerce 317

Kissmetrics

JULY 7, 2021

When do we actually achieve a great customer experience in our brands ? When a customer has a great experience with you, they are more likely to come back and buy again. Social media, mobile apps, in-app ads, artificial intelligence, augmented reality, and more have promised to help us put experience at the forefront.

eCommerce 271

eCommerce Webinar eCommerce Marketing Books 271

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. Following are recaps of some of the most pertinent presentations. Registration is free, and of you already attended a live session when they aired Sept.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Forrester eCommerce

DECEMBER 1, 2022

Intel, a tech giant with over 121,000 employees, sets an example for organizations that are considering becoming more customer obsessed. Despite its size and complexity, Intel has made big strides in all three customer obsession competencies: leadership, strategy, and operations. In our new report, Case Study: […].

Customer 150

Customer Blog Operations Customer Experience 150

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! So, Get Elastic reviewed the upcoming agenda and pulled out the sessions we think would have the biggest impact and give you the best take-aways to help your future plans and customer experience (CX) strategy. Where do you start? How do you start? Who can help?

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

OrderDynamics

MARCH 5, 2019

Case Study: D2C vs Amazon Online Marketplace. An interesting, retail-oriented case study appears in the March-April 2019 copy of HBR Magazine. The case study is “ Sell Direct-to-Consumer (D2C) or Through Amazon.” Nectar Sleep provides a better customer experience on their own site.

eCommerce 50

eCommerce Payment Services Magazine Order Fulfillment 50

Retail TouchPoints

MARCH 4, 2024

Brands such as Drunk Elephant and Stanley have experienced this “influencer effect” firsthand, and other brands can use these case studies to explore how they can create and re-share brand-relevant content to inspire education and discovery.

Social Media 311

Social Media Beauty and Health Games Merchant Services 311

Retail TouchPoints

DECEMBER 8, 2023

In addition to your research, you’ll want to review case studies, past client testimonials and even public reviews to ensure that your expectations will be met. Prioritize Customer Service and Communication Last, but certainly not least, is prioritizing a company with stellar customer service and communication.

Apparel 264

Apparel Shipping Products Presentation Shipping 264

Retail TouchPoints

FEBRUARY 22, 2021

Working with global consumer engagement agency The Marketing Store and in-store digital-experience developers Ombori , BoConcept sought to offer customers the best of both online and in-person shopping experiences, including: Access to case studies from around the world; Consultations with expert interior designers; Interactive quizzes to find items (..)

Operations 189

Operations Consumer Customer Marketing 189

Dynamic Yield

MAY 8, 2017

The post BILD Personalizes the Entire Fan Journey (Case Study) appeared first on Dynamic Yield. Learn how German online retailer BILD Shop increased conversions, revenue-per-user and mobile engagement with Dynamic Yield, achieving a 5x ROI.

Mobile 44

Mobile Online Retail Retail Customer Experience 44

Kissmetrics

AUGUST 18, 2020

They prove it by showcasing numerous case studies outlining their results. Their in-house team of developers, conversion designers, and top-notch marketers gives them the power to design excellent customer experiences from start to finish. In one example, they facilitated a 91.1%

PPC 313

PPC Social Media Multi-channel Mobile 313

Retail TouchPoints

AUGUST 10, 2021

Additionally, the goodRETAIL: How Vera Bradley Leaned into Socially Responsible Retail session will provide a case study showing the benefits of aligning the store experience with increasingly values-driven consumers. Rethinking the Brick-and-Mortar Store.

Events 264

Events Supplies Omnichannel Consumer 264

Smile.io

JULY 19, 2023

With influence in the entertainment, retail, and tourism industries, Disney has become the ultimate example of how to provide an exceptional customer experience. While Walt Disney World is all about living your dreams in real life, you can create this same type of immersive customer experience online. and so on.

Customer Experience 70

Customer Experience Customer Food and Beverages Mobile 70

Kissmetrics

SEPTEMBER 18, 2020

They help businesses with brand differentiation, customer experience, merger & acquisition branding, brand valuation, brand launch, and employee engagement. A clear track record: Your agency should be able to show you samples, references, case studies, and reviews showing that they’ve achieved results for other clients.

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Document Marketing Channel Customer Experience 292

Kissmetrics

AUGUST 13, 2020

They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well. Furthermore, look to see if you can find any data-driven case studies they have regarding the type of results they regularly produce for their clients.

Marketing 361

Marketing Social Media SEO Workshop 361