Smile.io

APRIL 25, 2023

Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for consumers. Here is a list of the 10 best socially responsible initiatives for customer retention.

Recommendation 75

Recommendation Social Media Events Customer Retention 75

Smile.io

SEPTEMBER 12, 2017

As a result, customer retention is more critical to staying in the air than ever before. In an industry this competitive, how do airlines keep customers coming back, flight after flight? When it comes to choosing the perfect airline, there’s no shortage of options for U.S. travellers.

Customer Retention 63

Customer Retention Travel Customer 63

Kissmetrics

SEPTEMBER 8, 2020

If you’re running a restaurant, for example, you may want to pay attention to your customer acquisition costs, repeat visits, customer retention, and the offers that brought customers back. Case studies, work samples, anonymized data, reviews, and reports are all helpful ways to measure their skill and performance.

SEO 271

SEO Multi-channel Mobile Information 271

Wiser

JANUARY 8, 2025

From the Kellanova case study: “With our integrations, we’ve improved our ability to track performance and strategize effectively. Enhanced Customer Satisfaction: Increase in customer retention rates by 5-10% and potential improvement in brand loyalty scores.

Retail 78

Retail Customer Retention Improvements POS 78

Omniconvert

NOVEMBER 26, 2018

For me, the Otter story started almost a year ago when I joined Valentin and Cristi Movila (eCommerce Director at Otter Shoes) in one of their initial talks about customer retention. At that time they were thinking of ways to use the raw data they have to differentiate and treat customers better and according to their needs.

Customer Retention 60

Customer Retention eCommerce Customer Blog 60

Groove

DECEMBER 3, 2020

Do this by including case studies, blogs, videos, product reviews and more in your automated emails. Delighting Customers. Once your leads convert into customers, it's important to focus on continuing to earn their business. Conclusion.

X-cart 196

X-cart Customer Retention Shopping Carts eCommerce 196

Omniconvert

NOVEMBER 10, 2018

We spent the last couple of months trying to understand customer retention, how important this is for an eCommerce and the strategies used. We also looked at thought leaders and read papers and ebooks and articles talking about retention. appeared first on eCommerce Growth Blog.

Customer Retention 60

Customer Retention Customer Article eCommerce 60

Groove

JULY 24, 2022

Once the package has been received by the customer, the product must be consumed in the first 24 hours after arrival, making the delivery date essential to a great customer experience. Customer Engagement: As eCommerce experts, we know that a high level of customer retention starts with a high level of customer engagement.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

Kissmetrics

SEPTEMBER 19, 2020

Increase qualified website traffic Increase time on site Add more subscribers to your email list Add followers to your social media accounts Increase sales Increase upsells Increase average order values Decrease expenses and marketing costs Improve customer retention.

eCommerce 275

eCommerce eCommerce Marketing Shipping Costs Shopify 275

Kissmetrics

MARCH 26, 2018

For example, Ryan Stewart has explained how you can use content to capture cold lookalike audiences on Facebook, and then use offers to retarget and take them to consideration, before showing testimonials and case studies and finally a hard sell. Because SaaS’s success is in customer retention.

Customer Retention 206

Customer Retention Social Media Channel SEO 206

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Omnisend

FEBRUARY 16, 2021

The initial purpose of gamification is to provide a memorable experience that makes an appealing connection with customers, rather than increasing sales directly. However, positive feelings help the brand stay on top of customers’ minds, leading to increased customer retention, and additional sales.

Marketing 179

Marketing eCommerce Gifts Games 179

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). Measuring the Effectiveness of Your Customer Loyalty Program. Customer retention rate.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause. Blog Beth Foster 3.

Customer Retention 48

Customer Retention Social Media Customer Blog 48

BigCommerce

FEBRUARY 1, 2018

Understanding how to use those key metrics to grow a SaaS company is extremely beneficial for an online store as they have to deal with the same challenges (customers acquisitions, customer retention, monthly recurring revenue, etc). Ruthie Berber, Co-Marketing Manager, Yotpo.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. In case the name itself doesn’t compel you to listen, perhaps the short length (most episodes run 20 minutes) will? The Amazing Seller Podcast.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 298

POS Omnichannel Webinar Point of Sale 298

Kissmetrics

JULY 31, 2021

A prospect could ultimately be in this stage for a while, so the focus should be on creating valuable, informative, and reliable content such as case studies, video tutorials, and downloads. You can send the customers who bought a coffee machine a discount code for toasters, and send a control group a full price ad on toasters.

Download 361

Download Social Media Subscription Customer 361

Ecommerce Platforms

FEBRUARY 25, 2019

Recharge Payments also connects with Stripe that automatically updates expiring credit cards for customers. Customer retention. Recharge Payments boasts the customer retention feature to help businesses reduce subscription bounce rates. Customer Support. Suspending accounts and reaching out to them.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Ecommerce Platforms

MARCH 18, 2020

Your brand’s packaging should also: Make customers feel they got more than they paid for. Help customer retention by creating a great first impression. Remind a customer why buying from you was the right decision. Last but not least, there are helpful case study examples on their website.

Shipping Costs 33

Shipping Costs Books eCommerce Electronics 33

ROI Revolution

OCTOBER 7, 2019

On their own, YouTube and remarketing can be extremely powerful tools for customer retention and profitable brand growth. To dive deeper into this story, check out our full case study here ! And if you’re interested in reading more of our case studies, you can find our complete archive here.

Social Media 87

Social Media Customer Retention Presentation Other 87

Kissmetrics

JULY 12, 2017

Customer retention is typically a focus of any organization, so turning the conversation in that direction can be a smart move. This is especially true if leadership is opposed to a budget shift because funds are being put into customer acquisition or retention programs.

Conversion Optimization 223

Conversion Optimization Improvements PPC Presentation 223

Kissmetrics

AUGUST 16, 2021

After selling to a customer, the sales team also has the responsibility of initiating a great customer experience that leads to a high rate of customer retention. Retaining the customer is important if the business wants to thrive. Share your case studies, questions, or opinions.

Webinar 349

Webinar Social Media Blog Books 349

ESW

APRIL 2, 2018

As the leading digital commerce platform of choice for brands like Sega, Square Enix and BANDAI NAMCO Entertainment, Scalefast has a proven track record of facilitating international growth, increasing online revenue and helping brands increase customer retention and satisfaction.

Games 60

Games eCommerce Customer Retention Management 60

BigCommerce

AUGUST 8, 2017

For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Ecommerce Platforms

MAY 2, 2018

Ecommerce in the Trenches goes beyond the fluffy stories and case studies to bring you real tools and tips to take your business to the next level. The Ecommerce MasterPlan is all about listeners spending 30 minutes a week learning how to get new customers, what tech to use, and ways to save time. Ecommerce in the Trenches.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Kissmetrics

APRIL 2, 2021

You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers. Demand Generation Case Studies. B2B Demand Generation Strategies.

Information 260

Information Marketing B2B Customer 260

Omnisend

JUNE 15, 2023

Their cart recovery email has a 57% conversion rate.Learn more: Amundsen Sports Case Study 2. With its user-friendly interface, you can create and send automated abandoned cart reminder emails while unique features like one-click cart recovery help increase customer retention. YITH WordPress Rating : 2.1

WooCommerce 88

WooCommerce Shopping Carts Customer Retention Omnichannel 88

Ecommerce Platforms

NOVEMBER 11, 2019

A partnership loyalty program is typically a solid option that could help you scale up and incredibly maintain a prevailing customer retention strategy. . Think of it this way: You own a brand that’s closely linked to a particular customer base. A key metric to factor in is the customer retention rate.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Smile.io

FEBRUARY 1, 2018

We’ve curated the brands who are doing it right to give you the inspiration you need to repair your customer retention problem. Each of these features are being used by some of the biggest brands in the world to retain their best customers.

Customer Retention 58

Customer Retention Customer 58

Algopix

AUGUST 30, 2023

Interactive elements like interviews, case studies, and Q&A sessions enhance the learning experience. With a focus on conversion optimization, customer retention, and data-driven strategies, the podcast offers actionable insights for businesses aiming to double their success.

eCommerce 108

eCommerce Shopify Information Technology 108

GetElastic

NOVEMBER 29, 2022

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Read their case study for more of the Teilor omnichannel story. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Smile.io

APRIL 4, 2024

Read the case study for bonus point strategy, impact, and execution.    Customer retention doesn’t have to be hard; it needs to be strategic.    A 124% increase in overall Smile-generated revenue over 2 years.    A 47% increase in rewards redemption rate YoY.  GET STARTED

Merchant Services 46

Merchant Services Customer Retention Events Arts 46

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Smile.io

FEBRUARY 16, 2023

As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention. Here are 5 great loyalty examples in the fashion industry that help retain customers and increase profitability.

Fashion 76

Fashion Social Media Events Small Business Retail 76

ViiBE Blog - Retail

APRIL 19, 2021

Don’t go out of your way to create problems, but realize that each case of dissatisfaction is an opportunity. Case study: what is service recovery in healthcare? While healthcare is an industry with its unique issues, the approach to customer service and service recovery remains the same.

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

Smile.io

JUNE 5, 2024

The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following. Shopify Plus brands utilize loyalty programs to increase repeat purchase rates and boost customer retention. Check out the full case study.  See the full case study here.

Shopify 53

Shopify Customer Loyalty Merchant Services Customer Retention 53