Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. That’s why in the current retail landscape, the question is no longer whether a company should be online, but how a retailer can optimally market their offerings online. This is no longer science fiction.

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Technology Retail Customer Experience Presentation 265

Forrester eCommerce

MARCH 18, 2021

Few companies deliver great service because of the disjointed, and overly-costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital and social inquires, and route them to the right agent pool.

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Retail TouchPoints

SEPTEMBER 6, 2022

The big takeaway: managing costs and keeping shelves stocked while also delivering on speed, efficiency and sustainability have become valuable differentiators that can help any company get ahead of the competition. Today, companies are either disrupting or they’re being disrupted.

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Retail TouchPoints

FEBRUARY 4, 2021

Multi-channel marketing technology company Bluecore has released Bluecore Advertise, the first of the solution provider’s product lines to operate outside of retailers’ owned and ecommerce shopping channels. Bluecore Advertise builds on the personalization capabilities of the solution provider’s earlier offerings.

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ESW

NOVEMBER 16, 2023

Specialization enables ESW to expand its reach in unlocking global direct-to-consumer ecommerce growth for merchants New York, NY—November 16, 2023—ESW, a global direct-to-consumer (DTC) ecommerce company, today announced it is now a Gold Partner in Adobe’s Technology Partner Program.

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Merchant Services Technology Payment Services Payments 88

Kissmetrics

AUGUST 13, 2020

With new digital marketing companies popping up left and right offering a bit of everything (and truly speaking to no one), it’s no surprise you’re having a hard time finding the right one. . The best thing to do is narrow down your options by bypassing those digital marketing companies trying to do too many things at once.

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ESW

DECEMBER 4, 2023

The company leverages its deep understanding of local markets to create unique DTC opportunities that drive customer lifetime value. ENDS Notes to Editors About ESW: ESW is the leading global and domestic direct-to-consumer (DTC) ecommerce company, empowering the world’s best-loved brands and retailers to expand their DTC channel.

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Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

JULY 23, 2024

“Our customers are at the heart of all we do, and the role they want us to play in their lives and with technology has evolved,” explained the retailer in a statement. Customers are more familiar with technology, do a tremendous amount of research on their own and know we will be there with our expertise when they need it.

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Technology Channel Customer Information 233

365 Retail

NOVEMBER 24, 2022

With this time of year always busy for customer experience (CX) teams, how will companies cope with individuals that are feeling more stretched, more anxious, and perhaps increasingly demanding in search of a bargain? The missing link here is technology. EJ Cay, VP UKI at Genesys. Accelerate experiences with AI.

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Technology Channel Customer Experience Social Media 104

Retail TouchPoints

SEPTEMBER 13, 2024

This is arguably in no small part driven by consumers’ desire for enhanced personalization and convenience , as well as their growing digital prowess as technology becomes increasingly embedded in their daily lives. Pros and Cons of Smart Stores Smart retail storefronts have had varied success across segments and companies.

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Payments Payment Services Retail Omnichannel 230

365 Retail

JULY 20, 2024

Retail has been adopting new technology at a speedy rate. Still, more and more people are also becoming aware of how technology can help boost output and keep employees interested in their jobs. Why Is New Technology Good for The Retail Business? What Role Do New Technologies Play? Make the customer happier.

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Technology Retail eCommerce Supplies 52

Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. This approach may work in the rarest of cases (see: Amazon ). A Hybrid Approach. A win-win situation!

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Supplies Shipping Costs Fulfillment Shipping 268

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

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Channel Consumer Electronics Consumer Electronics 120

Forrester eCommerce

MAY 11, 2020

Advertisers are decreasing media budgets, which is leading to decelerating ad revenue for many of Silicon Valley’s largest companies. As we all are experiencing, the whole world and economy has changed over the past several months due to the COVID-19 pandemic. The global economy is in a recession.

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Retail Technology Review

FEBRUARY 18, 3420

Utordo – the cloud-based multi-channel order management solution – is now fully integrated with OnBuy.com, the fast-growing UK-founded online marketplace.

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Multi-channel Channel Management Internet Retail 79

Retail TouchPoints

AUGUST 26, 2024

And the importance of creating streamlined and consistent brand experiences is not to be underestimated, either: 75% of consumers say that regardless of the marketing channel they use to engage with a brand or retailer (website, in-store, email, social media) they expect to get the same experience across all digital touch points.

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Retail TouchPoints

MAY 14, 2024

Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. Image courtesy Qurate) HSN and QVC are the indisputable OGs of live shopping, and their parent company Qurate Retail Group is making a concerted effort to bring the brands’ decades of expertise into new media channels.

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Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. They just want what they want when they want it.

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Omnichannel Payment Services Technology Channel 267

Fabric Blog

AUGUST 22, 2024

The announcement follows a momentous year of growth and innovation for fabric that included 260% year over year growth in Gross Merchandising Value, and 277% year over year growth on number of transactions on the fabric platform, as well as industry recognition, and the unveiling of innovative new technologies. Learn more at [link].

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Retail TouchPoints

SEPTEMBER 3, 2024

At the same time, they have to consider some new realities, such as how to best integrate new digital media and technology components into existing and net-new concepts ( 44% ). Takeaway 2: Intentional technology use is key to success. Also, [it’s about] putting technology in the hands of consumers so it actually works.”

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Technology Customer Experience Events Consumer 227

365 Retail

JUNE 28, 2022

Consumer touchpoints are growing exponentially, making media activation more complicated as shoppers flutter across thousands of channels and apps, making the possible combinations infinite. For the uninitiated, it’s helpful to explore the three different marketing channels and to outline the pros and cons that each can provide. .

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Channel Marketing Multi-channel Retail 98

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

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Technology Multi-channel Shopping Carts Presentation 78

Retail TouchPoints

JUNE 10, 2021

These appointments “reflect the refreshed Board’s focus on building a technology company and investing in growth,” GameStop said in a statement. Recupero, a technology industry finance executive, spent more than 17 years at Amazon supporting growth across global geographies and product categories.

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Retail TouchPoints

DECEMBER 13, 2021

Over the course of her career, Tharp led digital transformations from the inside at a host of companies, including Dean Foods, Travelocity, Neiman Marcus and Fossil. I think people are getting tired of using the word omni — it’s really “channel-less.” Now more than ever, “omni” is the focus. COVID has certainly changed the game.

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Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

APRIL 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

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Omnichannel Management Channel Consumer 239

Kissmetrics

SEPTEMBER 19, 2017

When it comes to reaching engaged, relevant audiences, which marketing channels truly shine? And why has this technology suddenly re-ignited? And those respondents reacted much more positively to products and services mentioned on the shows from the host themselves rather than a pre-recorded ad from a company or sponsor.

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Retail TouchPoints

JULY 22, 2024

Macy’s has always aimed to design shopping experiences that align with consumer wants and needs, but it recently decided to level up its personalization efforts, especially as consumers ventured across different channels. How does personalization deliver against that strategy?

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Multi-channel Customer Omnichannel Channel 221

Retail TouchPoints

OCTOBER 13, 2023

With advanced measurement, targeting and programmatic transactional technology, Samsung and Hy-Vee’s retail media network, RedMedia , will help suppliers and brands reach specific customers across channels, including the retailer’s in-store marketing, loyalty programs and events.

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Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

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Retail TouchPoints

JUNE 6, 2024

With retail media ad spend projected to reach $140 billion this year, companies outside of retail seeking new revenue streams have an opportunity to dominate the next wave of media networks. It’s no wonder then that 55% of companies in just the travel and hospitality industry alone are interested in building media networks.

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Digital Doughnut

JANUARY 22, 2024

A new report shows marketers trust partnership and affiliate marketing to drive business growth, yet feel constrained by legacy network technology.

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Technology Marketing Channel Operations 52

Retail TouchPoints

JULY 19, 2024

more than doubled once the pandemic started, and while domestic volume has eased a bit, the company still delivered approximately 5.9 They desire outbound CX technologies that deliver brand security and protection. At that point, the company’s reputation was likely damaged, and customers were lost to competitors.

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Payment Services Operations Retail Customer Experience 215

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. He leads the company’s global IT teams, information security, enterprise data management and analytics, enterprise applications and digital storefront functions.

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Retail TouchPoints

JULY 15, 2024

But with such an expansive reach — one that extends across its branded channels as well as a robust network of national, regional and local retailers — Fender has sought better ways to understand the behaviors of these consumers and engage with them in more intentional and relevant ways.

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RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

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Retail TouchPoints

AUGUST 13, 2024

The way companies adopt artificial intelligence mimics this scenario. Once retail teams gain confidence in AI, they can incorporate the technology into more complex use cases that involve complex decision-making, a nuanced understanding of human behavior and ethical considerations.

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Technology Customer Experience Improvements Operations 264

RTP blog

MAY 8, 2017

Retailers that are embracing the rapidly advancing artificial intelligence, automated personalization technologies and machine learning are positioning themselves for the future. These technologies do more than allow retailers to react to customer demand; they help them predict this demand and create magnetic moments among their customers.

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Technology Recommendation Channel Consumer 150