Retail TouchPoints

APRIL 22, 2024

In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A (the customer’s question) to point B (the company’s answer). AI enables engagement with customers in more dynamic and intuitive ways. Non-linear service powered by AI enables flexibility.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. AI-driven solutions offer businesses a powerful way to personalize customer experiences.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

JULY 15, 2024

But with such an expansive reach — one that extends across its branded channels as well as a robust network of national, regional and local retailers — Fender has sought better ways to understand the behaviors of these consumers and engage with them in more intentional and relevant ways.

Customer 278

Customer Marketing Hobbies Channel 278

Retail TouchPoints

SEPTEMBER 16, 2024

This partnership enhances the shopping experience for Crate & Barrel and CB2 customers by quickly advancing our omnichannel strategy,” said Janet Hayes, CEO of Crate & Barrel Holdings in a statement. “As As a result, our customer can enjoy a seamless shopping and payment experience any way they choose to shop with us.”

Payment Services 279

Payment Services Channel Omnichannel Operations 279

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers. How does personalization deliver against that strategy?

Multi-channel 274

Multi-channel Customer Omnichannel Channel 274

Forrester eCommerce

MARCH 26, 2024

To meet customers in their moments, marketers must design, execute, and optimize interactions across the full range of devices, channels, and touchpoints where consumers engage with a brand. Meanwhile, the marketing landscape continues to evolve with new technologies, data deprecation, and sophisticated consumers.

Technology 468

Technology Marketing Channel Consumer 468

Groove

OCTOBER 22, 2024

However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. An omnichannel eCommerce platform connects all of a retailer's sales channels in one place. What Is an Omnichannel eCommerce Platform?

eCommerce Platforms 325

eCommerce Platforms Omnichannel Online Retail Multi-channel 325

Retail TouchPoints

JANUARY 16, 2024

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them away at worst. That doesn’t mean you should ignore personalization for your Gen X customers. Not necessarily.

Customer 289

Customer Improvements Consumer Recommendation 289

Retail TouchPoints

APRIL 9, 2024

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ).

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Games Customer Consumer Fashion 278

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 381

Multichannel Omnichannel eCommerce Channel 381

Retail TouchPoints

AUGUST 13, 2024

Customer Education: Available but not Overwhelming At the other end of the value chain, Primark has focused on customer education and awareness. Communications plays a key element in making sustainability more accessible for our customers,” said the Primark spokesperson.

Supplies 264

Supplies Customer Workshop Clothing 264

Groove

NOVEMBER 5, 2024

Podcast : Download | Subscribe : Apple Podcasts | Google Podcasts | Spotify Meeting Matt Dornfeld from Feedonomics.com In this engaging episode, Matt Dornfeld, Senior Director of Global Partnerships at Feedonomics, joins host Ethan Giffin to explore the intricacies of omni-channel eCommerce, data management, and evolving marketing strategies.

eCommerce 419

eCommerce Management BigCommerce Merchant Services 419

Retail TouchPoints

FEBRUARY 6, 2024

Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers. It would seem that AI currently has little value in helping a brand land new customers or upsell existing customers higher-value items.

Recommendation 298

Recommendation Customer Hobbies Consumer 298

Groove

OCTOBER 11, 2024

Businesses want a reliable means to reach customers and keep them engaged. Text message marketing offers marketers the channel they need to conveniently reach people on the device that everyone seems to have in their pocket. Customers appreciate the personalized nature of text messaging, especially when those messages have value.

Merchant Services 345

Merchant Services eCommerce Platforms eCommerce Marketing 345

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Groove

OCTOBER 20, 2024

Selling your products across multiple channels is a great way to reach a wider audience of customers. However, keeping all of these channels updated with the latest product information can often be a little tricky, especially when you're dealing with large catalogs of products and a range of sales channels.

Multi-channel 327

Multi-channel eCommerce BigCommerce Channel 327

Groove

NOVEMBER 8, 2024

Product feed optimization can increase sales and visibility while creating a simpler, faster shopping experience for customers. Customers will increasingly trust your brand as they repeatedly see your products on their favorite eCommerce shopping platforms. This gives you a competitive edge over other online retailers.

Management 348

Management eCommerce Merchant Services Channel 348

Retail TouchPoints

MAY 2, 2024

An Accenture survey of 16,000 customers in 13 countries across Asia, Europe, Latin America and North America reported that over half of all consumers have adopted digital payment methods such as digital wallets, many of which displace banks’ brands from the customer experience. Consumers value the convenience these offer.

Customer Retention 278

Customer Retention Payment Services Gifts Marketing 278

Groove

NOVEMBER 2, 2024

Selling your merchandise across multiple channels is a great way to reach a wider audience of potential customers. This is where an omnichannel product feed comes into the picture, and it's a must-have for any eCommerce store engaged in cross-channel selling. What Is Product Feed Management?

Management 307

Management Multi-channel eCommerce Omnichannel 307

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do. Brand apps are a tough needle to thread.

Customer 273

Customer POS Download Payment Services 273

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store. Digital channels are alive with opportunities to dazzle consumers. Here are three key reasons they work so well: 1.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

NOVEMBER 26, 2024

This can be done in a number of ways, such as through automated triggers based on customer behavior that send timely reminders and offers. In this case, convenience is a perfectly timed email reminding a customer to restock on a recently purchased consumable item that they happen to be running low on. And comfort is important.

Consumer 290

Consumer Channel Social Media Mobile 290

Retail TouchPoints

MAY 14, 2024

“To create successful live shopping experiences, retailers must first understand their customers’ behavior, preferences and motivations,” said Joe Kwong, Head of Business Development at Agora in a statement. Qurate Retail’s New App and FAST Channel Qurate Retail’s Sune shopping app. But Qurate isn’t giving up on TV.

Social Media 330

Social Media eCommerce Channel Events 330

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. As was often the case, Jobs was ahead of his time.

Omnichannel 317

Omnichannel Payment Services Technology Channel 317

Groove

OCTOBER 16, 2024

As a result, we needed to design a custom integration from the ground up to support our client’s email marketing goals. Our Client’s Background - Racquet Sports Retailer When a racquet sports retailer on a custom-built eCommerce platform approached us, they had a unique challenge.

BigCommerce 342

BigCommerce Multi-channel eCommerce Platforms Document 342

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. That means less customer data coming to you. influencer).

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels.

Retail 306

Retail Merchant Services Channel Consumer 306

Retail TouchPoints

NOVEMBER 22, 2024

. “By leveraging TalkShopLive’s impressive lineup of shows and talent, we’re able to bring customers new ways to access and enjoy Amazon’s expansive Black Friday deals.” “TalkShopLive and Amazon Live both lead video commerce in the U.S.,

eCommerce 277

eCommerce Books Channel Customer 277

Groove

NOVEMBER 19, 2024

Jason predicts the future of commerce will blend entertainment and curation, fostering deeper connections with customers. His global expertise spans various product/service types, including SaaS, eCommerce, Cloud, and B2B, as well as several customer verticals, such as enterprise software, publishing, and consumer electronics.

eCommerce 437

eCommerce Merchant Services Consumer Electronics Electronics 437