Retail TouchPoints

MARCH 1, 2024

Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori.

Social Media 274

Social Media Department Stores Supplies Technology 274

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 255

Gifts Department Stores Shipping Events 255

Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

Customer 278

Customer Consumer Clothing eCommerce 278

Retail TouchPoints

JANUARY 4, 2021

This new ability mimics the experience of engaging with a physical object more closely than 2D pictures, and it has been suggested this could not only drive sales and conversions but cut down on returns.

Retail 317

Retail Merchant Services Online Retail Department Stores 317

Retail TouchPoints

SEPTEMBER 22, 2020

We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said. We’re offering that type of service she’d get in a department store, digitally.”. Lesson 3: Plan for the worst, hope for the best.

eCommerce 246

eCommerce Department Stores Social Media Channel 246

Retail TouchPoints

JULY 8, 2022

“Be wherever your customers are” has become the mantra of digital commerce, and whether brands and retailers like it or not, their customers are on Amazon. Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand?

Department Stores 278

Department Stores eCommerce Consumer Customer 278

Retail TouchPoints

OCTOBER 10, 2024

It’s been demonstrated many times, including at Siman Group , which operates 15 large department stores across Central America. Additionally, Siman can now perform weekly stock counts of more than 250,000 items per store; previously, counts had been limited to twice annually due to the pre-RFID complexity involved.

Supplies 264

Supplies Retail Payment Services Apparel 264

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

MARCH 22, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand mDesign. “[The Online channels also offer more nuanced customer feedback than ever before.

Small Business Retail 299

Small Business Retail Retail Shopify eCommerce 299

Retail TouchPoints

FEBRUARY 10, 2023

In 1999, the company was acquired by Louis Vuitton Möet Hennessy , but perhaps its biggest brush with fame occurred in 1997 when Princess Diana made a surprise visit to the brand’s newly opened counter at the famed Harrod’s department store.

Events 301

Events Marketing Department Stores Customer Data 301

Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

Department Stores 60

Department Stores Retail Jewelry Mobile 60

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

Workshop 419

Workshop Presentation eCommerce Merchant Services 419

RTP blog

DECEMBER 12, 2018

Overall, a very good customer experience. Turns out I had to call customer service to discuss the issue, which I first was put off by. I’ve noticed the change, particularly after writing about the poor performance of department stores in the two years prior. via Chewy.com. Then I had a return challenge.

Sporting Goods 150

Sporting Goods Department Stores eCommerce Toys 150

RTP blog

APRIL 26, 2018

focuses on how retailers can bolster their customers’ experience, I noticed a number of sessions and in-person meetings at the two conferences that actually touched on the world of a somewhat different audience: B2B buyers. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 109

eCommerce Customer Retail Merchant Services 109

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

Retail TouchPoints

OCTOBER 21, 2020

To that end, both Cody and Dennis pointed to malls’ need to revitalize their experiences by combining food, entertainment and partnerships with new, exciting brands — especially those in the digitally native direct-to-consumer (DTC) realm.

Sporting Goods 226

Sporting Goods Retail Omnichannel Consumer 226

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 69

Department Stores Customer Experience Supplies Fashion 69

lateshipment

OCTOBER 16, 2020

Digital transformation (Brick-to-Click) – A recent report by IBM states that the pandemic has accelerated the shift to digital shopping by roughly 5 years; the same report also indicates that by 2020, department stores will decline by 60% while e-commerce will grow by nearly 20%. The future present is online.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. Multiple channels mean the target audience can engage more frequently, and from anywhere.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Steve Dennis

NOVEMBER 26, 2018

but architecting its customer experience to reflect that the majority of physical stores sales start in a digital channel. Nordstrom complements its already excellent in-store customer service by arming many sales associated with tablets or other mobile devices.

eCommerce 88

eCommerce Department Stores Games Channel 88

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

ESW

JUNE 27, 2023

Here are five things clothing brands with consumer DTC ecommerce channels should know about the circular economy, including how it can increase brand loyalty, improve the customer experience and reduce the environmental impact. In fact, the secondhand clothing market is growing faster than any other channel in the U.S.,

Apparel 78

Apparel Payment Services Clothing Fashion 78

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Steve Dennis

JANUARY 13, 2018

As I was SVP of strategy, business development & multi-channel marketing for the Neiman Marcus Group from 2004-08 (most of that time reporting to then CEO Burt Tansky) I have a somewhat unique perspective on what requires intense and urgent focus. seem to value the core elements of the luxury department store experience.

Payment Services 92

Payment Services Multi-channel Workshop Payments 92

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. Reach : With a physical store, you’re often limited to attracting customers in a specific location or area.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104

OrderDynamics

MARCH 21, 2019

By sector, the study found that closing stores dropped web traffic by: -9.5% Fashion and Apparel. 7.9% Department Stores. In one dire case, closing stores for one merchant resulted in a 77% drop in web traffic. It is about how click and collect solutions work together with stores, that counts. Disastrous.

Retail 55

Retail eCommerce Home Furnishings Online Retail 55

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. They also communicate these offerings to customers; during Q4, 6.6% Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Kibo

APRIL 14, 2022

This limits developers to a single vendor which, among other things, makes it difficult to add new capabilities, channels, and features. what your customers see/use) from the back-end functionality and data layers. Deliver better omnichannel experiences. Scale and innovate with microservices. Headless commerce in the wild.

eCommerce Platforms 62

eCommerce Platforms Omnichannel Channel Fulfillment 62

RetailMinded

JULY 6, 2024

Over 90% of companies channel their efforts into mastering the Four Ps to establish a robust presence in today’s digital marketplace. For small retail outlets, this might mean offering goods that aren’t available in big department stores, giving you an edge in the market. Did you know?

Payment Services 52

Payment Services Retail Social Media Department Stores 52

ChannelAdvisor

NOVEMBER 8, 2023

Consumers are consistently shopping around to find the best product quality, prices and customer experience — and they’re willing to jump ship at the first sign of subpar selling. Of course, this fluctuates by age, as more than 75% of consumers under 45 conduct these diversified marketplace activities on two or more channels.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52