Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices.

Other 158

Other Specialty Retailers Apparel Department Stores 158

Retail TouchPoints

OCTOBER 24, 2024

Not only has the traditional funnel disappeared, but increased competition online means that marketers’ historical focus on the top and middle of the funnel — capturing consumers’ attention and inspiring them to research and browse across channels — is no longer performing like it used to.

Merchant Services 217

Merchant Services Shipping Costs Payment Services Payments 217

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 67

Department Stores Customer Experience Supplies Fashion 67

Retail TouchPoints

MARCH 1, 2024

Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori.

Social Media 211

Social Media Department Stores Supplies Technology 211

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

Gifts 198

Gifts Department Stores Shipping Events 198

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

Customer Experience 68

Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

Customer 257

Customer Consumer Clothing Fashion 257

Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers. In 2019, retailers adopted only 57% of mobile best practices. Loyalty programs.

Omnichannel 248

Omnichannel Retail Mobile Social Media 248

RTP blog

DECEMBER 12, 2018

Overall, a very good customer experience. Turns out I had to call customer service to discuss the issue, which I first was put off by. I’ve noticed the change, particularly after writing about the poor performance of department stores in the two years prior. via Chewy.com. Then I had a return challenge.

Sporting Goods 150

Sporting Goods Department Stores eCommerce Toys 150

ESW

JUNE 27, 2023

Here are five things clothing brands with consumer DTC ecommerce channels should know about the circular economy, including how it can increase brand loyalty, improve the customer experience and reduce the environmental impact. In fact, the secondhand clothing market is growing faster than any other channel in the U.S.,

Apparel 78

Apparel Payment Services Clothing Fashion 78

Kibo

OCTOBER 1, 2022

We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Ace Hardware’s Digital Transformation Leads to Award Winning Omnichannel Experience. Below highlights a few of our sessions and the key themes from the event. Hall of Fame.

Subscription 62

Subscription Omnichannel Department Stores Retail 62

Retail TouchPoints

JULY 8, 2022

“Be wherever your customers are” has become the mantra of digital commerce, and whether brands and retailers like it or not, their customers are on Amazon. Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand?

Department Stores 245

Department Stores eCommerce Consumer Customer 245

Retail TouchPoints

SEPTEMBER 22, 2020

We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said. We’re offering that type of service she’d get in a department store, digitally.”. Lesson 3: Plan for the worst, hope for the best.

eCommerce 246

eCommerce Department Stores Social Media Channel 246

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Multi-channel 194

Multi-channel Retail Technology Customer Experience 194

Retail TouchPoints

OCTOBER 6, 2022

YOY growth this holiday season, whereas department stores will only see a 0.3% Focus on bringing people back to stores: In-store retail sales are expected to increase 7.9% The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 245

Shipping Costs Payment Services Merchant Services Payments 245

Steve Dennis

MAY 27, 2019

As I have written about before , the moderate department store sector was in decline long before Amazon was anywhere close to being the force it is today. Unfortunately, we aren’t close to seeing the end of this, despite the huge number of store closings in recent years. You can check out more of my posts here.

Department Stores 130

Department Stores Improvements Customer Experience Retail 130

Retail TouchPoints

JUNE 9, 2023

For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). Don’t go to a department store or a name brand store and pay through the nose.”

Consumer 240

Consumer Department Stores Accessories Apparel 240

iVend

MARCH 14, 2022

Optical retail straddles two worlds – optical retail stores are part medical practice, with prescription lenses, and part fashion retailer, selling designer frames and sunglasses. Multiple channels mean the target audience can engage more frequently, and from anywhere.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

RTP blog

APRIL 26, 2018

focuses on how retailers can bolster their customers’ experience, I noticed a number of sessions and in-person meetings at the two conferences that actually touched on the world of a somewhat different audience: B2B buyers. Although RTP.

B2B 150

B2B B2C Magento eCommerce 150

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Even the most commoditized of traditional shopping experiences — the supermarket — always has counters for specialty items where people can interact with staff to get exactly what they want.

Department Stores 260

Department Stores Jewelry Fulfillment Arts 260

RetailMinded

JULY 6, 2024

Over 90% of companies channel their efforts into mastering the Four Ps to establish a robust presence in today’s digital marketplace. For small retail outlets, this might mean offering goods that aren’t available in big department stores, giving you an edge in the market. Did you know?

Payment Services 52

Payment Services Retail Social Media Department Stores 52

Retail TouchPoints

FEBRUARY 10, 2023

In 1999, the company was acquired by Louis Vuitton Möet Hennessy , but perhaps its biggest brush with fame occurred in 1997 when Princess Diana made a surprise visit to the brand’s newly opened counter at the famed Harrod’s department store.

Events 242

Events Marketing Department Stores Customer Data 242

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. billion worth of displays will be purchased globally through the pro AV channel by retailers this year. And yet, cost management is only a part of the story here. AVIXA estimates show $5.9

Retail 194

Retail eCommerce Department Stores Technology 194

Retail TouchPoints

MARCH 22, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand mDesign. “[The Online channels also offer more nuanced customer feedback than ever before.

Small Business Retail 287

Small Business Retail Retail Shopify eCommerce 287

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Supplies 144

Supplies Customer Experience Technology Omnichannel 144

Retail TouchPoints

JANUARY 4, 2021

This new ability mimics the experience of engaging with a physical object more closely than 2D pictures, and it has been suggested this could not only drive sales and conversions but cut down on returns.

Retail 262

Retail Merchant Services Online Retail Department Stores 262

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

ChannelAdvisor

NOVEMBER 8, 2023

Consumers are consistently shopping around to find the best product quality, prices and customer experience — and they’re willing to jump ship at the first sign of subpar selling. Of course, this fluctuates by age, as more than 75% of consumers under 45 conduct these diversified marketplace activities on two or more channels.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Steve Dennis

JUNE 28, 2018

The moderate department store sector has been struggling for some two decades; first losing share to category killers and discount mass merchants, then to off-price retailers and now, increasingly, to Amazon. Since 2008, department stores’ share of total retail has sunk from 2.8% to about 1.7%.

Retail 76

Retail Department Stores eCommerce Workshop 76

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

365 Retail

OCTOBER 14, 2024

The reimagined Beauty Hall demonstrates the continual evolution of the Fenwick in-store customer experience, offering an unrivalled edit, innovative new products and brands, and expert beauty services. This evolution can be seen in all eight of our beauty halls across our stores nationwide.

Social Media 62

Social Media Events Arts Beauty and Health 62

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

To service this higher level of commerce in burgeoning urban centers, the department store was born. The department store was the first iteration of what we now consider modern retail shopping. The experience of shopping in Macy’s in 1800s New York was not all that different from today. Everything in the Cloud.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

RTP blog

APRIL 4, 2018

By combining IoT, RF and indoor positioning technologies, Xenio promises to go “beyond beacons” to more tightly integrate the in-store and offline customer experience, which, of course, is exactly what physical stores need most. Alexander calls it “a contemporary alternative to and evolution of the department store.”

Events 150

Events Technology Food and Beverages Retail 150

Ecommerce Platforms

MARCH 18, 2023

You can offer customers an omnichannel selling experience which appeals to both their desire to in-person interactions, and their quest for convenient shopping experiences. Reach : With a physical store, you’re often limited to attracting customers in a specific location or area.

eCommerce 104

eCommerce Shipping Costs Payment Services Small Business Retail 104