Retail TouchPoints

JANUARY 15, 2025

Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. A multi layered, end-to-end approach is essential.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

FEBRUARY 4, 2025

In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. This results in siloed communication and a disjointed customer experience. The benefits of going omnichannel?

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. Associate apps also need to reflect operating conditions on the ground.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. For example, in a multi-location retail setup, if a customer makes a purchase in one store, that transaction is immediately recorded in the centralized system.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Retail TouchPoints

SEPTEMBER 6, 2023

Crate & Barrel Holdings (CBH) will embark on a multi-year digital transformation that will leverage significant investments in talent, technology and infrastructure.

Multi-channel 264

Multi-channel Supplies Customer Experience Technology 264

Retail TouchPoints

MARCH 27, 2025

Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. No problem.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

JANUARY 13, 2021

Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short. CI&T determined the top 10 connected retailers through a multi-step process. For instance, while Walmart’s massive war chest is imposing, the retail giant still came in at No.

Other 312

Other Customer Experience Omnichannel Customer 312

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

OCTOBER 27, 2021

With the customer journey growing more complex every day, due in large part to the proliferation of screens and cross-channel marketing, retail brands now require robust attribution models to understand how different channels contribute to desired outcomes. Game Theory Meets Attribution. AI-Driven MTA at Scale.

Multi-channel 306

Multi-channel Games Retail Social Media 306

Retail TouchPoints

AUGUST 20, 2024

Leveraging affiliate channels. Unlike traditional advertising channels that require upfront investment, affiliate marketing operates on a performance-based model, meaning retailers only pay for actual conversions or sales. Enhancing the customer experience. Four of these strategies include: 1. Maximizing email marketing.

PPC 261

PPC Marketing Merchant Services Multi-channel 261

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands.

Omnichannel 299

Omnichannel Payment Services Payments Multi-channel 299

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 98

Customer Experience Channel Multichannel Multi-channel 98

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 96

Customer Experience Channel Multichannel Multi-channel 96

Ecommerce Platforms

AUGUST 22, 2022

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. You can also add Richpanel support to any website or online store using their custom integration module. Multichannel Support.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call.

Customer 278

Customer Multi-channel Channel Customer Experience 278

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JULY 22, 2024

Macy’s has always aimed to design shopping experiences that align with consumer wants and needs, but it recently decided to level up its personalization efforts, especially as consumers ventured across different channels.

Multi-channel 274

Multi-channel Customer Omnichannel Channel 274

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

365 Retail

MAY 17, 2022

In the purchase process, payment is a delicate phase because it determines the transition from the purchase intention of the customer to the actual sale and the less friction there is at this juncture, the more pleasant the customer experience. Download the White paper.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

365 Retail

JANUARY 9, 2025

Businesses can set up workflows for abandoned cart recovery, post-purchase follow-ups, and personalized product recommendations, all designed to enhance customer experiences and drive revenue without requiring manual input. This level of flexibility allows marketers to maximize the value of each customer interaction.

Shopify 98

Shopify eCommerce Multi-channel Social Media 98

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Multi-channel 317

Multi-channel Customer Experience Mobile Customer 317

Retail TouchPoints

NOVEMBER 12, 2020

Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. The tool uses AI-powered analytics designed to help improve customer experience, quality of service and store operations. Social media or word of mouth? including CCPA.

Multi-channel 246

Multi-channel Customer Social Media Retail 246

Retail TouchPoints

SEPTEMBER 23, 2024

Our customers’ experience with your products and your brands and your prices really defines for a lot of them what it is to shop at Amazon,” said Herrington, speaking to sellers at Accelerate. “ Our relationship [with sellers] has evolved over the years, and it’s not been without controversy. And the answer is maybe we are.

Multi-channel 273

Multi-channel Supplies Fulfillment Retail 273

Retail TouchPoints

APRIL 26, 2023

The retailer aims to have something for everyone and every budget, but the sheer volume of options made product discovery difficult for customers. The search engine now uses natural language processing to infer intent even from complicated queries, which helps customers filter results to find the right items faster. “But

Multi-channel 269

Multi-channel Accessories Channel Mobile 269

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. a robust online business and wholesale distribution at Neiman Marcus, Nordstrom, Bloomingdale’s and 600 specialty boutiques worldwide.

Multi-channel 246

Multi-channel Accessories Omnichannel Fashion 246

Retail TouchPoints

JULY 19, 2022

This winding-down period gave advertisers a head start in finding the best ways to perpetuate a healthy, ad-supported web and deliver better customer experiences. There is no one-size-fits-all blueprint, so retailers should look to understand what makes sense for their customer experience and business model.

Retail 288

Retail Multi-channel Omnichannel Technology 288

Retail TouchPoints

AUGUST 29, 2023

Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. Personalization doesn’t work if, for example, you know the customer deeply on the app but they’re a stranger if they call for support.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

Retail TouchPoints

JULY 22, 2022

Sellers now operate digital commerce channels for everything from drill bits to electric motors and hydraulic components. This lets them build engaging and intuitive customer experiences quickly and easily without help from a developer. But caution should be taken before embarking on the next wave of digital transformation.

B2B 312

B2B Multi-channel Demo Travel 312

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This helps in building customer experience and service. Be it seamless checkouts, reminders, or customized promotions. Flexible Multi-Store.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Multi-variate testing.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330

Retail TouchPoints

FEBRUARY 9, 2022

However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The number of touch points and level of consistency shoppers expect across all departments and channels is increasing. Today, 74% of customers said they use multiple channels to start and complete a transaction.

Payment Services 264

Payment Services Shopping Carts Omnichannel Multi-channel 264

Retail TouchPoints

DECEMBER 20, 2024

Empowering Sellers Year-Round Poshmarks biggest event of the year is PoshFest , an offsite multi-day event that brings hundreds of sellers together for interactive workshops and sessions that give them the tools and best practices they need to scale their resale businesses.

Events 147

Events Multi-channel Workshop Webinar 147

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. A study from UPS found that 73% of online shoppers say their returns experience impacts their decision to return to a retailer. More Online Sales Means More Returns.

Merchant Services 328

Merchant Services Retail Multi-channel eCommerce 328