Retail TouchPoints

NOVEMBER 9, 2021

In a recent survey, 42% of respondents said that it was “very important” or “somewhat important” to see personalized content , such as recommendations or offers during their visit. However, retailers are working with a dearth of explicit or implicit information on their potential customers, making “personalization” a challenge.

Customer Experience 290

Customer Experience Small Business Retail Customer Recommendation 290

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264

Consumer Supplies Fulfillment Technology 264

Retail TouchPoints

JUNE 11, 2020

Half of customers shopped digital channels for products they’ve never bought online before, with consumers buying groceries, household products and toys , while B2B customers purchased supplies , health and safety equipment , and IT hardware. Forrester conducted three online surveys for the report. UK and Germany.

eCommerce 172

eCommerce B2B B2C Toys 172

Optimizely

SEPTEMBER 11, 2018

While it’s vital to collect and analyze customer data across channels and devices, it isn’t enough to track email opens, social media likes, and website visits alone. This is exactly why you should survey your customers directly. Why should my business run customer surveys? …and much more.

Customer 250

Customer B2C Social Media Improvements 250

Retail TouchPoints

AUGUST 7, 2020

Consumer Sentiment survey of 1,923 adults, conducted from July 7-12, 2020, uncovered profound changes in behavior that are forecasted to stretch even after quarantining restrictions have loosened. The survey of 809 U.S. For example, McKinsey & Company’s latest U.S. A separate study from AI solution provider Qubit.

Consumer 309

Consumer Retail Merchant Services Document 309

RTP blog

JANUARY 9, 2019

However, the word still conveys an important truth: retailers must take every action possible to maximize customer engagement opportunities across both traditional and emerging channels. Did anything from the survey catch your eye? The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Channel Customer Retention 150

Forrester eCommerce

JULY 6, 2020

Digital customer experience has become a top-3 growing priority according to our recent COVID-19 Service Provider Pulse Survey. experiences on their digital channels using assets like video or even 3D renderings, an increasing number have turned to digital asset management (DAM) to better manage the […].

Customer Experience 435

Customer Experience Channel Management Customer 435

Retail TouchPoints

JULY 19, 2024

The rise in delivery volume coincided with the relentless barrage of unwanted robocalls and robotexts – many launched by bad actors spoofing legitimate retail companies to swindle money and personal information from their customers. Focus Outbound CX on Regaining Customer Trust Consumer trust has always been tied to the customer experience.

Payment Services 262

Payment Services Operations Retail Customer Experience 262

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. In the previous edition of the State of Marketing Report, the median number of customer data sources for marketers was projected to jump from 10 in 2017 to 15 in 2019 — a 50% increase in just two years.

Webinar 274

Webinar Consumer Marketing Consumer Goods 274

BigCommerce

AUGUST 13, 2018

Most online sellers begin their journey from one sales channel, setting up shop through a website or marketplace. Multi-channel retailing is the practice of selling merchandise on more than one sales channel. A report by BigCommerce confirms that buyers across several age groups are shopping from multiple sales channels.

Multi-channel 263

Multi-channel Channel Comparison Shopping Shipping Costs 263

Retail TouchPoints

JANUARY 13, 2021

Any retailer can stand out by meeting shoppers’ needs across channels, especially in aspects where others are falling short. The reason these connected retail experiences have been successful and so significant is that it took us so long to embrace online pick up in-store and curbside pickup,” said Minkow. “I

Other 311

Other Customer Experience Omnichannel Customer 311

Retail TouchPoints

JANUARY 16, 2024

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them away at worst. But is that true across the board? Not necessarily. Baby Boomers: Personalization?

Customer 289

Customer Improvements Consumer Recommendation 289

Sailthru

JANUARY 13, 2020

Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience. In one survey, marketers admitted that while more than half (58%) personalized their mobile site, only 28% personalized mobile apps.

Customer Experience 60

Customer Experience Mobile Channel Other 60

lateshipment

FEBRUARY 14, 2020

Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . It’s that simple!

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

Retail TouchPoints

JANUARY 29, 2024

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023. The percentage using third-party companies also rose, from 29% to 38%.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. 75% of U.S. CX Stakes Are Higher.

Retail 264

Retail Customer Experience Omnichannel Channel 264

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. But what’s the best way to achieve it in a highly competitive, multi-channel world? . What Makes for a Great Ecommerce Experience?

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels.

Retail 306

Retail Merchant Services Channel Consumer 306

Ecommerce Platforms

AUGUST 22, 2022

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. You can also add Richpanel support to any website or online store using their custom integration module. Multichannel Support.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Let’s explore why this is the case and how customer obsession can benefit your business. What is Customer Obsession? In doing so, businesses deploy a top-to-bottom customer-centric philosophy.

Customer 289

Customer Customer Experience Improvements Consumer 289

ChannelAdvisor

NOVEMBER 8, 2023

Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

SEPTEMBER 3, 2024

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. We’ve experimented for the past decade, trying things out and putting in technology that hasn’t always worked.

Technology 275

Technology Customer Experience Events Consumer 275

GetElastic

MARCH 6, 2019

Are you wasting valuable resources trying to improve customer experience? They see customer experience as isolated touchpoints: physical stores, mobile apps, web store, social media. Traditional commerce solutions are not structured for new customer experiences.

Customer Experience 130

Customer Experience Improvements Customer Social Media 130

Retail TouchPoints

OCTOBER 16, 2023

By leveraging the quiz format creatively, brands can transform casual browsers into engaged participants, resulting in a win-win situation where customers feel heard and understood, and brands gain actionable insights for targeted marketing endeavors. Amplify insights through targeted surveys.

Social Media 278

Social Media Consumer Information Marketing 278

365 Retail

AUGUST 16, 2023

According to a new survey released today by Honeywell , nearly six in 10 retailers plan to adopt artificial intelligence, machine learning and computer vision technologies over the next year to enhance the shopping experience offered within stores and online.

Technology 52

Technology Live Chat Retail Customer Experience 52

Retail TouchPoints

SEPTEMBER 18, 2020

For retailers, the stakes of customer satisfaction and engagement that come with a digital world are extremely high: In one recent survey, nearly 70% of consumers said that page speed influences their decision to purchase, with 15% saying that slow loading times would send them to a competitor’s site. What exactly does this mean?

Consumer 340

Consumer Retail Customer Experience Live Chat 340

GetElastic

MARCH 16, 2021

The global pandemic has accelerated long-term customer experience trends with consumers increasingly shifting from physical to digital channels and changing their shopping behaviors: The flight to digital and omnichannel is likely to continue, with an increase in intent to spend online of up to 40%*, even post-pandemic.

Customer Experience 97

Customer Experience Customer Social Media eCommerce 97

Retail TouchPoints

JANUARY 24, 2024

This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels. The use of CRM and ERP (enterprise resource planning) systems is essential for this, as it allows for the synchronization of customer data and inventory across various platforms.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

AUGUST 30, 2023

based survey conducted by Dynata. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty. For example, 18% of retailers said they used metaverse stores and offerings as customer acquisition tools in 2023.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

OCTOBER 8, 2024

Yet the comparisons persist, with many B2B companies frustrated that they can’t fully monetize their ecommerce channel. These decision-makers are striving to make changes, as 74% of the survey participants recognize the need to digitally transform the selling experience.

B2B 264

B2B eCommerce Platforms eCommerce B2C 264

Retail TouchPoints

OCTOBER 22, 2024

Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience (CX) strategies to match their current growth stage. While tactics differ, all businesses must consider each customer’s lifetime value (LTV) and how that will be affected as they scale.

Payment Services 264

Payment Services Small Business Retail Recommendation Technology 264

Retail TouchPoints

MARCH 11, 2021

The survey — a hybrid online and computer-aided telephonic interview (CATI) survey of 140+ U.S. Amid this significant shift to online, however, order fulfillment has been a drag on profit margins, according to The New Store Experience Imperatives in High-Touch Retail. A frictionless return experience is critical.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

Retail TouchPoints

JULY 5, 2022

A lot of the pain points that we’re seeing are in the inventory side, but against that backdrop we’re going to see a steely-eyed focus on improving profitability in stores and digital channels.”. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. We wanted to take a really disciplined look at the channels consumers are using, why they choose these channels at different times and how the economy impacts these decisions as well as the brands they shop in general.” Will 2024 be the Year of the Mobile App?

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107

eCommerce Customer Retail Merchant Services 107