Retail TouchPoints

DECEMBER 29, 2022

According to Forbes, today’s business benchmark is customer experience. The key to having that edge over the competition is delivering top-notch customer experience, ensuring the quality of well-trained staff and continuously studying customer behavior and trends to ensure that customer needs and expectations are met.

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Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.

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Retail TouchPoints

SEPTEMBER 12, 2024

But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. In the final interactive report , they revealed how focusing on contextual relevance, culture and value can create a winning holiday strategy across all channels.

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Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers. Retail experiences work all year round.

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Retail TouchPoints

APRIL 4, 2022

We expect to see some pandemic-era commerce developments continue with some new twists, and we’re watching some emerging commerce trends that may go strong beyond 2022 — all with the goal of creating richer, more engaging customer experiences and stronger bonds between customers and brands.

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Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail. This year, it’s projected to reach 21.8%

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Retail TouchPoints

JULY 11, 2022

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a few words, it would go something like this: they’re different. Tip #1: Seamless and efficient experiences are a must. Revolutionary even.

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Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

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Retail TouchPoints

FEBRUARY 4, 2025

In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. Retailers have access to massive amounts of data, much of which is unstructured ranging from product descriptions and images to customer reviews and in-store video feeds. Multimodal AI will unlock new insights and value.

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Retail TouchPoints

DECEMBER 6, 2024

A revamped product assortment that leans into trend-forward products and styles mimicking parents’ personal styles, including mini me versions of fashionable items. The company also is unveiling new artwork, fonts, colors, prints and fabrics based on consumer insights and trends. Can you share some examples of what that entails?

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Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

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Retail TouchPoints

SEPTEMBER 7, 2022

Gen Z’s influence on retail shopping trends is extremely strong. When designing sensory experiences, brands must allow for neurodiversity among their customers. Real-world experiences cannot and will not ever be able to be translated into a digital space. How it’s expressed is what differs. The Reinvention.

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Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. Businesses can find areas to reduce costs without compromising product quality or customer service by tracking all financial aspects, from procurement to delivery.

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Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

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Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

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Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. Optimizing product descriptions across channels.

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Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

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Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. This modest we-were-there experience has been re-created and shared many times over on various social channels.

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Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints.

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Retail TouchPoints

FEBRUARY 29, 2024

“Many systems can now identify sales trends, understand customer behavior and gauge employee performance. The integration of real-time customer feedback mechanisms and predictive analytics tools are other exciting developments, allowing businesses to proactively adapt to customer needs and trends.

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Forrester eCommerce

OCTOBER 3, 2023

Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences. So what […]

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Retail TouchPoints

JANUARY 15, 2025

Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. A multi layered, end-to-end approach is essential. This is why more attention and investment in boosting resilience levels are required.

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Retail TouchPoints

OCTOBER 11, 2024

For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items. It is important to understand the needs of your business, the demands of your customers and the budget and timelines you will need to create an impact and see true ROI.

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Retail TouchPoints

MARCH 14, 2025

As Chief Customer Officer at Botify , she leads global customer success initiatives and believes in technologys power to transform customer experiences. Previously, she held leadership roles at Yext, Adobe, and Sprinklr.

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Retail TouchPoints

JULY 13, 2022

Most of the information designers use to make decisions surrounding colors is flawed due to misinformation and watered-down science from market research or communications from trend offices. Up to now, spotting future trends was much like detective and guess work, making it very difficult to make an accurate analysis of the present moment.

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Retail Presentation Technology Automotive 290

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

FEBRUARY 5, 2025

The merchant has to think about whats going to be trending and hot in the next two, three years. To better standardize brand curation and merchandising, Sephora focuses its coveted gondola displays on key categories, so the shopping experience effectively represents the assortment. But then there’s an art to it, right?

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Retail TouchPoints

SEPTEMBER 18, 2020

For retailers, the stakes of customer satisfaction and engagement that come with a digital world are extremely high: In one recent survey, nearly 70% of consumers said that page speed influences their decision to purchase, with 15% saying that slow loading times would send them to a competitor’s site. What exactly does this mean?

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Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. RTP: How do you use consumer and associate feedback to best prioritize your tech investments?

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Payment Services Supplies Mobile Live Chat 278

Retail TouchPoints

AUGUST 20, 2021

By keeping a close eye on customer data, you can not only adapt your offerings in real time but also predict future retail trends and fuel new product creation centered exactly around your customers’ wants and needs. An omnichannel experience is no longer a mere perk, it’s an absolute necessity. Market better.

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Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” The top five themes include: 1.

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Retail TouchPoints

AUGUST 17, 2022

As a result, Foot Locker will create content and campaigns for an extended period. Associates are under-tapped, especially on digital channels: Kids Foot Locker associates (known as ‘Stripers’) encapsulate the brand and its consumers.

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Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. Expectations are up.

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Retail TouchPoints

SEPTEMBER 3, 2021

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often disconnected. Unity Point #1: Marketing Sets Expectations, and CX Delivers.

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Marketing Customer Social Media Customer Experience 306

365 Retail

DECEMBER 2, 2024

Industry leaders like Bandai Namco, Universal, TF1 Licensing, Dama Dreams, and Zero Latency VR demonstrated how gamification, virtual reality, and themed experiences can transform traditional retail spaces. The zone included sessions exploring trends in leisure-based retail, such as the growing demand for multi-sensory environments.

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Leisure Small Business Retail Retail Events 62

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. Retail Innovation Summit: Dig into the trends and tech driving industry disruption.

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