BigCommerce

DECEMBER 20, 2017

Omni-Channel Management. Customer Lifetime Value & Referral Programs. Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Mobile Optimization.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

SEPTEMBER 20, 2024

Emphasize Integrated and Co-Branded Campaigns Utilizing integrated campaigns across various channels is a strategic necessity in today’s omnichannel landscape. Retailers should emphasize their ability to maintain consistent messaging and branding across in-store, online, mobile and social media platforms.

Retail 278

Retail Workshop Social Media Omnichannel 278

Bryan Eisenberg

OCTOBER 26, 2018

Here is an example : Jeffrey and I are wrapping up a new keynote/workshop for 2019 titled, Revenue Blind Spots: Increase Your Sales with the Persuasive Momentum Framework. This has only become more challenging as consumers and companies move between channels – offline to online and back.

Workshop 202

Workshop Customer Experience Improvements Customer 202

Retail TouchPoints

JUNE 30, 2023

These include experiential programs where customers can learn and engage in everything from workshops to shared hobbies with others. The engagement we saw with our Alice’s Table workshops led us to bring a new offering to our customers for Mother’s Day — a live shopping event.

Customer 277

Customer Workshop Gifts Multi-channel 277

RETAIL MANAGEMENT SOFTWARE

JANUARY 7, 2022

Retail Businesses and brands will have to work hard to meet ever-evolving customer experience requirements in order to succeed and stay relevant. Did you know that returning customers spend 67 percent more than first-time customers? Tablets that allow customers to look for specific products in your store.

Customer Experience 106

Customer Experience Customer Retail Omnichannel 106

Retail TouchPoints

DECEMBER 19, 2022

Build-A-Bear also eagerly embraced metaverse opportunities, and its latest is a Roblox environment, Build-A-Bear Tycoon , with elements that connect to the retailer’s physical stores, including special codes for in-experience redemption through stores and marketing channels.

Games 189

Games Workshop Digital Currency Accessories 189

Retail TouchPoints

OCTOBER 24, 2023

It doesn’t look like a commercial or an ad, he just looks like a guy with a TikTok channel creating content. For example, the Home Depot brought its beloved kids’ workshops into the metaverse via Redcliff City, a virtual city in Roblox. Brands are also exploring how digital channels can inspire IRL (in real life) engagement.

Food and Beverages 278

Food and Beverages Workshop Games Consumer 278

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. She serves thousands of partners globally and millions of customers. Harnessing the Power of AI to Sell More.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

iVend

SEPTEMBER 24, 2021

Spring Fair’s thoughts on the practical implementation of the hybrid model include: Online brands running in-person workshops. Real-time chat within ecommerce solutions for enhancing the customer experience. Online/offline integration helps to increase the ways in which your customers can engage with you.

Channel 98

Channel eCommerce Definition Workshop 98

GetElastic

OCTOBER 4, 2018

The session and workshop packed event left no room to question “should I” or “shouldn’t I” It was all about the “how” Needless to say, Andy Hoar put on quite a show. Key Takeaways: B2B buyers demand remarkable customer experience. B2B commerce isn’t a destination. It is a journey.

B2B 162

B2B Workshop Electronics B2C 162

Kissmetrics

AUGUST 13, 2020

They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well. They’ve worked with some big names like Zillow, Ford, and Citi Bank but they also work with smaller brands in a wide variety of industries.

Marketing 361

Marketing Social Media SEO Workshop 361

Retail TouchPoints

FEBRUARY 8, 2023

billion in volume over the previous year and store brands accounted for $199 billion worth of dollar sales across all the major retail channels, an all-time record. He’s given lectures and workshops at SVA, MassArt and Kean University, and occasionally speaks at design conferences.

Workshop 246

Workshop Consumer Presentation Retail 246

Retail TouchPoints

OCTOBER 5, 2022

After identifying a purpose for planning a pop-up experience, Mardi Najafi, VP of Retail Strategy and Design at FIGUR3 leads brands through the early planning stages. “[We] We’ve had some good organic engagement on our social channels.”. We are soft but we’re strong. We can bend but we don’t break.”.

Arts 245

Arts Home Furnishings Consumer Workshop 245

Retail TouchPoints

AUGUST 12, 2022

DRESSX Digital garment platform DRESSX partners with brands and retailers to sell versions of garments that consumers can wear virtually within different forums, such as video calls, social channels, dating apps, livestreams, virtual worlds and within gaming environments. Major Names in Retail Invest in Fashion Technology’s Future.

Technology 243

Technology Fashion Retail eCommerce 243

Ecommerce Platforms

AUGUST 15, 2022

Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. There are several speakers, workshops, and Q&A sessions throughout each day; most segments range from 30 minutes to 1 hour. Workshops and Topics at Make it Big 2022. When is it? How much does it cost?

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Sailthru

JUNE 11, 2019

They will see how customers move through the sales funnel. This helps them identify opportunities to enhance the customer experience. The map shows how enhanced customer service can differentiate the organization’s digital experience. It shows how mobile , social media and the web have changed customer behavior.

Customer 156

Customer Social Media Magazine Workshop 156

Kissmetrics

MARCH 30, 2018

But ultimately from a business perspective, you want to provide seamless and consistent customer experience across all sales channels and reach that omnichannel zen. Google defines it as: “ensuring retailer marketing strategies are geared toward enabling customers to convert on any channel.”.

eCommerce 210

eCommerce eCommerce Marketing Marketing Shipping Costs 210

Groove

DECEMBER 7, 2023

Whether you're a seasoned retail leader or fresh entrepreneur, Etail West 2024 provides a proven platform to connect with peers, network with potential partners and customers, and gain invaluable insights from a diverse range of speakers, sessions, and workshops.

Events 195

Events Social Media Download eCommerce 195

365 Retail

JULY 19, 2024

The primary benefit of experiential displays is that they create a strong emotional connection between the customer and the brand. These experiences can turn shopping into an event, drawing customers into the store and encouraging them to spend more time exploring.

Retail 105

Retail Online Catalogues Omnichannel Workshop 105

Steve Dennis

SEPTEMBER 13, 2018

Too many stayed steeped in channel-centric, silo-ed thinking and action. They saw e-commerce as a separate channel, with its own P&L. Because of this, they underinvested (or went way too slowly) because they couldn’t see their way clear to making the channel profitable.

eCommerce 104

eCommerce Channel Workshop Shipping Costs 104

Steve Dennis

FEBRUARY 5, 2018

While the growth of online shopping seems to get the most attention, the far more important dynamic is the degree to which most consumers’ shopping journeys start via a digital channel, regardless of where the ultimate transaction is rung. The demarcations between channels has been blurring for years.

eCommerce 95

eCommerce Retail Channel Workshop 95

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. Marketing channel: emails, ads, press releases, SEO, etc.

Events 88

Events Seminar Marketing Workshop 88

Steve Dennis

JUNE 12, 2018

Struggling brands need to stop the nonsense about channels and realize it’s all just commerce , and that the customer is the ultimate channel. Struggling brands need to learn to treat different customers differently. For more on my speaking and workshops go here. And struggling brands need to hurry.

eCommerce 106

eCommerce Retail Workshop Department Stores 106

Steve Dennis

JANUARY 14, 2020

Too many stayed steeped in channel-centric, silo-ed thinking and action. They saw e-commerce as a separate channel, with its own P&L. Because of this, they underinvested (or went way too slowly) because they couldn’t see their way clear to making the channel profitable. For more info on my speaking and workshops go here.

eCommerce 89

eCommerce Channel Workshop Shipping Costs 89

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Customer Loyalty 111

Customer Loyalty Small Business Retail Workshop Shopping Carts 111

Steve Dennis

JANUARY 9, 2018

As much attention as e-commerce gets it turns out digital channels’ influence on brick & mortar shopping is far more important for most brands. In fact, many retailers report that more that 60-75% of their physical store sales are influenced by a digital channel, hence the rise of the term “digital-first” retail.

eCommerce 102

eCommerce Retail Multi-channel Channel 102

Steve Dennis

JUNE 28, 2018

They seemed to be believe that they could cost cut their way to prosperity and that mere tweaks to their product offering and customer experience would move the dial. The middle is collapsing under the weight of boring product, boring marketing and boring experiences. For more on my speaking and workshops go here.

Retail 76

Retail Department Stores eCommerce Workshop 76

Sailthru

APRIL 8, 2019

From the compliance boot camp to a session about the psychology of email open rates, there’s no shortage of educational workshops in beautiful Savannah, Georgia. Luxury retailers have long been renowned for the customer experiences they deliver in-store. Hilton: How Technology & Customer-Centricity Saved Our Email Channel.

Workshop 74

Workshop Technology Omnichannel Marketing 74

365 Retail

SEPTEMBER 27, 2022

A comprehensive exhibition at IRX will showcase the latest technologies and solutions to transform digital offerings, improve functionality and customer experience. The retail environment is evolving at an incredible rate with convenience, value and customer demands driving developments.

Workshop 52

Workshop Events Retail Customer Experience 52

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. As with any emerging channel, there are a handful of challenges that can deter brands from creating the perfect pop-up.

Customer Loyalty 79

Customer Loyalty Small Business Retail Workshop Shopping Carts 79

365 Retail

MARCH 7, 2022

Akeneo is a global leader in Product Experience Management (PXM) helping businesses with products to unlock growth opportunities by delivering a consistent and compelling product experience across all channels, including e-commerce, mobile, print, points of sale and beyond. For more information: [link].

eCommerce 52

eCommerce Omnichannel Workshop Events 52

365 Retail

JUNE 13, 2022

Additionally, the Hobbycraft team were unable to dynamically make changes to the site or easily create merchandising and content needed to elevate the digital buying experience. The post Astound Commerce and Hobbycraft perfect the art of crafting digital transformation appeared first on 365 RETAIL | Retail Technology News.

Arts 52

Arts eCommerce Hobbies Multichannel 52

Sailthru

JUNE 11, 2019

They will see how customers move through the sales funnel. This helps them identify opportunities to enhance the customer experience. The map shows how enhanced customer service can differentiate the organization’s digital experience. It shows how mobile , social media and the web have changed customer behavior.

Customer 68

Customer Social Media Magazine Workshop 68

GetElastic

MARCH 14, 2022

Interest in marketplaces & subscriptions as new channels. Now, in order to differentiate in crowded markets, brands have to ensure they are powering consistent experiences across all off these new and emerging touchpoints PLUS drive revenue growth through expansion across geographies, touchpoints, brands, and beyond.

Payment Services 78

Payment Services Multi-channel Payments Technology 78

365 Retail

NOVEMBER 11, 2024

Are you offering a faster service, a more eco-friendly product, or a unique customer experience? Consider joining local business associations or chambers of commerce, as these organisations often offer networking events, workshops, and resources to help small business owners succeed. Utilise local media outlets to gain exposure.

Small Business Retail 52

Small Business Retail Clothing Social Media Workshop 52

Sailthru

JANUARY 28, 2018

Editor’s Note: Customer journey mapping is an incredibly useful exercise for many brands to understand and improve the customer experience for its users. But at the end of the day, a customer journey map is just that…a map. To truly impact the customer experience for the better, action must be taken.

Customer 68

Customer Social Media Workshop Customer Experience 68

Ecommerce Platforms

FEBRUARY 26, 2023

They’re an excellent way to share content in a controlled environment, host events, and encourage conversations between your customers. After all, if you’re reliant on social media channels like Facebook and Instagram to engage with your tribe, you run the risk of losing access to everyone if the platform shuts down.

Payments 104

Payments Social Media Payment Services Events 104