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Omnichannel vs. Multichannel eCommerce: Key Differences to Know

Groove

Definition of Multichannel eCommerce Multichannel eCommerce marketing concentrates on engaging with customers on the platforms where they’re most likely to want to connect with businesses. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

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Curbing the $890 Billion Return Problem: Proactive Solutions for Retailers

Retail TouchPoints

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. The Technology Advantage: Improving Pre-Purchase Experiences 1. Optimizing product descriptions across channels.

Retail 298
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Mastering eCommerce Email List Growth: A Comprehensive Guide

Groove

Why a Strong eCommerce Email List Matters eCommerce email marketing is one of the most important channels to generate traffic, conversions, and revenue for many businesses. In fact, email marketing has the highest ROI of any digital marketing channel, generating an average of $42 for every $1 spent.

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How Contextual Commerce Improves Customer Loyalty

Optimizely

Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. If your customers notice any friction as they switch between channels while engaging with your brand, then you’re in trouble. How can contextual commerce improve loyalty?

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How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

Actively use text for customer service and support. What is Multi-Channel Ecommerce Customer Service? Are you texting with your customer yet? Even if you add live chat to the mix, customers require your attention through other means that can segregate your customer service operations as a whole. Phone calls.

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5 Ways Retailers Can Tackle Wavering Customer Loyalty

Retail TouchPoints

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customersloyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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How to Set Up an Ecommerce Loyalty Program to Improve Retention, Build Community and Drive 5X in Sales

BigCommerce

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?