Forrester eCommerce

SEPTEMBER 8, 2021

As consumers are are less restricted by channels, organisations must follow suit and create a hybrid customer experience.

Customer Experience 284

Customer Experience Customer Channel Consumer 284

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. And they’re rewarded for it too.

Customer Experience 290

Customer Experience Technology Customer Retail 290

Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.”

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Forrester eCommerce

SEPTEMBER 8, 2021

As consumers are are less restricted by channels, organisations must follow suit and create a hybrid customer experience.

Customer Experience 195

Customer Experience Customer Channel Consumer 195

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 323

Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

APRIL 14, 2022

Clyde has launched an Ownership Enrichment Platform tool, designed to enable deeper customer relationships and drive lifetime value through reimagined product protection, registration and issue resolution experiences.

Customer Experience 288

Customer Experience Customer Retail Channel 288

Retail TouchPoints

SEPTEMBER 7, 2022

Invite them to be part of the story, not as customers, but as human beings. These details should fuel curiosity, and make customers feel alive, heard and special through unexpected relevant moments and experiences — all of which should inspire, educate and connect them emotionally, ultimately creating brand loyalists.

Customer Experience 289

Customer Experience Customer Social Media Arts 289

RetailMinded

OCTOBER 17, 2024

When prospective customers browse through a retailer’s store or site, everything they look at or interact with makes up their overall customer experience (CX). Customer experience affects whether a customer will choose to buy a product from the company, but also whether they return to the store for more.

Customer Experience 52

Customer Experience Payment Services Customer Social Media 52

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

MARCH 5, 2021

But as retail brands race to deploy truly personalized marketing, the biggest challenge they face is personalizing conversations not just in one channel, but across all the channels customers use. Omnichannel messaging was originally premised on the question, “Where is my customer?” Utilizing Conversation APIs.

Customer Experience 299

Customer Experience Customer Omnichannel Retail 299

Retail TouchPoints

MAY 17, 2022

Through the app, Tom Tailor customers may access the retailer’s entire catalog across categories including apparel and accessories for men, women and children, in addition to its home collection. Our new app puts the experience of a flagship store in our customers’ hands.”.

Mobile 296

Mobile Customer Experience Customer Magazine 296

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 98

Customer Experience Channel Multichannel Multi-channel 98

lateshipment

AUGUST 1, 2022

In the always-on retail environment, the convenience of a seamless experience is the key to winning more customers. According to Linnworks research , over 80% of shoppers are looking for a frictionless, cross-device ecommerce experience. Of course, customers can’t place orders if there’s no product to sell.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

ChannelAdvisor

APRIL 15, 2022

But expanding across channels and geographies is challenging when each one has its own requirements, audience, and tone. Abhi Tiwari, Director of Product Management and Technology at Amazon Multi-Channel Fulfillment . Can you add more channels and still provide stellar experiences — without subtracting from the bottom line?

Customer Experience 96

Customer Experience Channel Multichannel Multi-channel 96

Forrester eCommerce

APRIL 25, 2022

Whether it is logistics partners supporting a retailer’s delivery experience; insurance companies relying on sales via brokers; or consumer facing brands relying on retail partners to sell their products: an organisation’s end-to-end customer experience often relies on external business partners. Across industries, […].

Customer Experience 195

Customer Experience Customer Consumer Retail 195

Optimizely

MAY 30, 2017

Web push is still a relatively new channel, and unfortunately most marketers today are giving it a bad rap. In fact, a decent percentage of marketers will use web push exclusively as a re-engagement tool for at-risk customers – but even that’s only a good strategy if it’s being leveraged alongside more regular use.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

Forrester eCommerce

JANUARY 21, 2021

Last year ended up being a tale of two cities for the channel. On one hand, customers and governments recognized partners as an essential service and central to their ability to rapidly respond to a worsening pandemic early in the year. With catlike reflexes, the IT channel emptied the laptop supply chain and became […].

Channel 528

Channel Supplies Customer B2B 528

Forrester eCommerce

JANUARY 12, 2021

^CLICK IMAGE FOR FULL SCREEN^ The channel software stack comprises a group of technologies that help companies develop, design, and execute plans to find, recruit, onboard, develop, enable, incent, co-sell with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Customer Experience 545

Retail TouchPoints

NOVEMBER 9, 2021

And today’s brands have moments — not minutes — to attract, engage with and retain a potential customer before the buying window closes. When a consumer finds and lands on your company’s site, how do you turn this visitor from a browser into a paying customer — and how do you do this as quickly as possible?

Customer Experience 290

Customer Experience Small Business Retail Customer Recommendation 290

Retail TouchPoints

SEPTEMBER 10, 2021

Andrew Lande-Shannon, Senior Director, Store Experience at Madison Reed, estimated that 95 million women color their hair each year, with each spending an average of $160 annually, during his session at retailX 2021. We know that hair coloring, for a lot of women, is a nerve-wracking experience,” said Lande-Shannon.

Customer Experience 276

Customer Experience Customer Omnichannel Technology 276

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. A number of technology integrations provide equivalents to a high-touch in-store experience, including: Stockist.co

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Forrester eCommerce

NOVEMBER 18, 2024

So, perhaps I can be forgiven for channeling Jerry Maguire and George Constanza when I think about the key takeaways from the latest Customer Feedback Management Solutions Wave™. My conversations with the customer references for the nine vendors included in this Forrester […]

Management 195

Management Other Customer Reference 195

Omniconvert

JANUARY 9, 2020

What is eCommerce customer experience? Regardless of the field and channel, customer experience comes down to the way a customer. The post eCommerce Customer Experience: The Ultimate Guide appeared first on ECOMMERCE GROWTH Blog.

Customer Experience 148

Customer Experience eCommerce Customer Blog 148

365 Retail

OCTOBER 2, 2024

Every customer touchpoint – both human and digital – represents an opportunity to make an impression. However, with the increased accessibility of artificial intelligence (AI), businesses can take proactive steps to significantly improve customer experiences across various touchpoints.

Customer Experience 52

Customer Experience Customer Retail Technology 52

Steve Dennis

AUGUST 3, 2020

Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two separate figures. This is more than a semantic argument.

Channel 206

Channel Customer eCommerce Books 206

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. By Agnes Law, Schawk! In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Groove

NOVEMBER 7, 2024

Understanding Multichannel eCommerce We will start with multichannel eCommerce, which focuses on how your business operates across different platforms that are intended to engage customers. Businesses use multiple, separate channels to connect with customers and leads while sharing the advantages of their products or services.

Multichannel 333

Multichannel Omnichannel eCommerce Channel 333

365 Retail

AUGUST 4, 2024

As shopper expectations continue to evolve, there is a growing focus on elevating the customer experience to drive sales and build long-term loyalty. The latest American Express research revealed that almost one third (32%) of UK retailers identify customer attraction and retention as a key challenge over the next 12 months.

Customer Experience 62

Customer Experience Merchant Services Payment Services Technology 62