Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Prior to the advent of the omni shopper, most retail businesses operated two fully siloed channels. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Ecommerce Platforms

JANUARY 9, 2023

So, hopefully, by the end of this blog post, you'll have a better idea of whether this solution meets the shipping needs of your business. If you haven't gathered from ShippingEasy's name, ShippingEasy is a shipping platform (Duh!). Headquartered in Austin, TX, ShippingEasy truly excels in streamlining your shipping operations.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Top data-related challenges include: .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

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Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

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Point of Sale Mobile Customer Marketing 299

Retail TouchPoints

JUNE 15, 2022

If the shipment was late, maybe someone had to get up earlier to stock the shelves, or a customer or two couldn’t find what they wanted and had to go to a different store. Unlike with Netflix phasing out DVD delivery and focusing on streaming, with ecommerce you can’t just forget about your other channel (the stores).

Supplies 264

Supplies Customer Omnichannel Shipping 264

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. Channel expansion and high-growth pains. If accomplished, optimized inventory will help lower shipping costs from fulfillment centers and increase margins. Don’t miss a post. In a word: Growth.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 277

Customer Workshop Gifts Multi-channel 277

Retail TouchPoints

APRIL 1, 2024

Megibow laid out his vision for the future of Casper, which ultimately comes down to the two things that have been a throughline across his career — good product and a relentless focus on the customer. That’s my passion — how do we do the right thing for the customer in new and innovative ways?

Shipping Costs 261

Shipping Costs Customer Channel Consumer 261

BigCommerce

FEBRUARY 7, 2018

List 3 customers that are similar in size and scope to us. How much control do we have over customizing the checkout experience? What can we not customize? Local development environment to manage code customizations prior to publishing. How do you import/export catalog & customer data? Are themes customizable?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? You want your brand to be the trustworthy confident of these underserved customers in a trending category. Figure out which one works best for your margins, your sales channel and your customer’s expectations.

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. There is also a significant intersection of sustainability with customer preference data.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

JUNE 2, 2022

Although investments in loyalty programs demonstrate that many brands recognize the value of community, it’s impossible to build community through a single channel. Instead, brands need to nurture a sense of community across multiple channels and provide relevant experiences in both digital and in-person mediums.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JULY 7, 2023

This should encourage brands to think carefully about exploring Amazon as a viable channel to pick up some of that slack, because acquisition costs are already embedded in Amazon. Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” It’s inevitable.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

APRIL 17, 2023

Limitless Plus, at $42 per year, adds free shipping, $10 in rewards for each $150 spent and one free roots service at a Hair Color Bar (up to $80 value) or one free full-size product. If we care about people and our customers, we can’t put ingredients in that we don’t feel comfortable about.

Customer 287

Customer Beauty and Health Shipping Costs Gifts 287

Retail TouchPoints

JULY 8, 2021

To keep up with this incredible demand, grocery, big box and other retailers have turned to delivery and distribution partnerships like Instacart and Door Dash to create low-contact options for customers. With privacy concerns on the rise, it is important to allow the customer to be in control.

Customer 264

Customer Shipping Costs Retail eCommerce 264

Retail TouchPoints

MARCH 25, 2024

As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. Today’s retailers need to focus just as much on the logistics side of their business operations to streamline processes, maintain profitability and provide the best possible customer experience.

Small Business Retail 312

Small Business Retail eCommerce Shipping Costs Retail 312

Retail TouchPoints

JULY 27, 2021

You’ll also need organization-wide teamwork, communication and training to unify your end-to-end operations, from the IT specialists who implement and manage the systems to the store associates who will be instrumental in delivering the best possible customer experiences. You’re Losing Money on Every Order Due to High Shipping Costs.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

Retail TouchPoints

JANUARY 9, 2024

For 15 years he worked as a business and trade consultant for PwC , helping multinational corporations navigate the intricacies of customs, international trade and the global supply chain. Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses.

Supplies 286

Supplies Shipping Costs Small Business Retail Recommendation 286

BigCommerce

SEPTEMBER 5, 2018

Once the holiday retail race begins, retail chains have no problem attracting customers. Small Business Saturday Pro Tip: Customer Research in Crucial. Last year, foot traffic declined even on Black Friday as more customers went online to shop. On Thanksgiving weekend, customers have their wallets ready to go.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. How do you optimize that experience for the customer, but at the same time unlock value?

Merchant Services 261

Merchant Services Shipping Costs Payment Services Payments 261

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Omni-Channel Management. Customer Lifetime Value & Referral Programs. Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Localization, Personalization and Customer Experience. What is customer experience?

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

Workshop 419

Workshop Presentation eCommerce Payment Services 419

Retail TouchPoints

APRIL 5, 2022

The white label program is powered by the ThredUP Resale-as-a-Service solution and includes the digital shop, clean-out program and cash offerings — all elements designed to encourage customers to rotate their wardrobes sustainably, buy secondhand and receive credit to repeat the process. “At

Payment Services 278

Payment Services Shipping Labels Accessories Apparel 278

Retail TouchPoints

JULY 8, 2022

Committed to expanding its reach through both existing channels and new opportunities, Krishna believes the centerpiece of Northern is brick-and-mortar. Engagement Across All Channels. Krishna plans to use the stores to support BOPIS for shoppers who live near its locations, and ship-from-store services for a nationwide audience.

Omnichannel 289

Omnichannel Shipping Shipping Products Channel 289

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping Costs 264

Shipping Costs Omnichannel Supplies Shipping 264

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. However, it requires synergy between online commerce channels and physical retail to succeed. On the checkout landing page, customers can choose the date, time, and pickup location.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. Under Yan’s tenure the company has reduced shipping times dramatically and signed a new partnership with ShipSage to speed up U.S.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

APRIL 18, 2023

The customer who wants to know, ‘Should I buy this?’ That’s why brands are willing to cede a much higher margin for products sold on Flip than other marketplaces — not to mention that brands can also use the platform as a market research channel to hear what real users think of their products.

Payment Services 278

Payment Services Marketing Beauty and Health Customer 278

Retail TouchPoints

DECEMBER 11, 2024

Loyalty Programs Its not uncommon for brands to roll out loyalty programs to frequent customers, offering exclusive early access to sales, rewards for purchases or deals on shipping. Theyll need AI-assisted tax and compliance technology to come out on top in response to four popular and emerging complexities.

Retail 242

Retail Point of Sale Gifts Outdoor 242