RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

UpSellIt

DECEMBER 2, 2024

Rising Customer Acquisition Costs for Ecommerce Retailers Customer acquisition costs (CAC) are on the rise, making it more challenging for ecommerce retailers to maintain profitability. CAC refers to the total expense that is involved in acquiring a new customer, which can include ad spend, marketing efforts, and sales strategies.

Shipping Costs 137

Shipping Costs Customer Recommendation eCommerce 137

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JANUARY 9, 2025

While a lot of AI use cases exist today both in the back end and in customer-facing applications there are still many companies that are waiting to achieve ROI on their AI investments. is still uncertain, the impact of social channels overall on retail sales continues to explode, and thats not expected to stop. administration.

Supplies 289

Supplies Shipping Costs B2C Channel 289

lateshipment

MARCH 9, 2022

Shipping delays are inevitable even with the most efficient carriers. And when they happen, they tend to drive your customers away. Dealing with shipping delays is no rocket science but first, we’ll bust a few delay-related myths along the way to make it easier for you. Shipping Delays are More Common Than You Think.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

Retail TouchPoints

OCTOBER 11, 2024

It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. Vision AI is supporting the retail industry in this way, too.

Omnichannel 295

Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JULY 21, 2022

In today’s Now Economy , customers are gravitating increasingly toward the “I see it, I want it, I’ve got it” retail model — while at the same time they’re more intent than ever on making purchases that support their personal values. Shift Your Thinking and be More Flexible to Meet Changing Customer Needs.

Drop Ship 264

Drop Ship Shipping Costs Shipping Marketing 264

Retail TouchPoints

MARCH 17, 2022

You’ll also want to focus ad spend on channels where this audience watches. HGTV is a natural fit, given it’s their top-viewed TV channel. While these customers aren’t as interested in taking on their own DIY projects, they are interested in dealing with knowledgeable staff.

Improvements 306

Improvements Home Furnishings Shipping Costs Customer 306

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Prior to the advent of the omni shopper, most retail businesses operated two fully siloed channels. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address?

Fulfillment 286

Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

DECEMBER 6, 2021

Built on Shopify Plus and developed in partnership with Astound Commerce , the new Elie Saab site aims to re-create the in-store customer journey with a content-rich, immersive digital experience. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”.

Customer Experience 279

Customer Experience Customer Shopify Accessories 279

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. Ecommerce retailers can use this information, plus sustainable practices and smart messaging, to build loyalty and attract new customers.

Shipping Costs 289

Shipping Costs eCommerce Customer Shipping 289

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Top data-related challenges include: .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” They could ask a customer, ‘You bought this item online yesterday, do you like it?’

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

Point of Sale 299

Point of Sale Mobile Marketing Customer 299

Retail TouchPoints

JUNE 15, 2022

If the shipment was late, maybe someone had to get up earlier to stock the shelves, or a customer or two couldn’t find what they wanted and had to go to a different store. Unlike with Netflix phasing out DVD delivery and focusing on streaming, with ecommerce you can’t just forget about your other channel (the stores).

Supplies 264

Supplies Customer Omnichannel Shipping 264

BigCommerce

APRIL 26, 2018

Amazon Customer Base, Revenue & Shipping Data. More than 5 billion items shipped worldwide with Amazon Prime. Channel expansion and high-growth pains. If accomplished, optimized inventory will help lower shipping costs from fulfillment centers and increase margins. Don’t miss a post. In a word: Growth.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 277

Customer Workshop Gifts Multi-channel 277

Retail TouchPoints

APRIL 1, 2024

Megibow laid out his vision for the future of Casper, which ultimately comes down to the two things that have been a throughline across his career — good product and a relentless focus on the customer. That’s my passion — how do we do the right thing for the customer in new and innovative ways?

Shipping Costs 261

Shipping Costs Customer Channel Consumer 261

BigCommerce

FEBRUARY 7, 2018

List 3 customers that are similar in size and scope to us. How much control do we have over customizing the checkout experience? What can we not customize? Local development environment to manage code customizations prior to publishing. How do you import/export catalog & customer data? Are themes customizable?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

DECEMBER 27, 2024

Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. They use these channels to learn about new products, see what influencers are promoting and sift through branded content as it suits them. But how they use these platforms matters.

Social Media 278

Social Media Retail Shipping Costs Mobile 278

Retail TouchPoints

SEPTEMBER 18, 2023

based sellers exported more than 216 million products to customers in other markets through the platform. Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. There is also a significant intersection of sustainability with customer preference data.

Supplies 246

Supplies Operations Shipping Costs Customer 246

lateshipment

NOVEMBER 13, 2024

With heightened order volumes and tight shipping deadlines, it is natural for e-commerce businesses to expect high customer service inquiries and frustrations from delivery issues during the holiday season. of customers will leave a business for poor customer service while 62% of customers will pay more for good customer service.

eCommerce 130

eCommerce Shipping Live Chat Information 130

Retail TouchPoints

JUNE 2, 2022

Although investments in loyalty programs demonstrate that many brands recognize the value of community, it’s impossible to build community through a single channel. Instead, brands need to nurture a sense of community across multiple channels and provide relevant experiences in both digital and in-person mediums.

Customer Loyalty 278

Customer Loyalty Customer Events Consumer 278

lateshipment

MARCH 22, 2025

For e-commerce businesses, however, it’s not just about curiosity; it’s about keeping customers happy and operations running smoothly. Shipping delays , lost packages , and cryptic or even MIA status updates can turn a straightforward process into a logistical puzzle, slowly bleeding your customer experience.

eCommerce 130

eCommerce Shipping Reference Information 130

lateshipment

MARCH 15, 2025

If you think that the customer journey ends at checkout, youre in for a rude awakening. 56% of customers say theyre disappointed with their post-purchase experience, with Accenture reporting that only 17% of consumers feel businesses actually care about what happens after they buy. That is ecommerce post-purchase experience 101.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

FEBRUARY 28, 2025

Youve done it, weve done it, and you best believe your customer will do it too. This is where a well-crafted store policy swoops in like a guardian angel, ensuring clarity for you as well as your customers. A store policy includes rules that outline what customers can expect when they shop with you. What is Store Policy?

Payment Services 130

Payment Services eCommerce eCommerce Platforms Shipping Costs 130

Retail TouchPoints

JULY 7, 2023

This should encourage brands to think carefully about exploring Amazon as a viable channel to pick up some of that slack, because acquisition costs are already embedded in Amazon. Having a presence there and being able to connect with so many more customers through the platform is just one massive advantage.” It’s inevitable.

Shipping Costs 276

Shipping Costs Customer Multi-channel Consumer 276

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. The retail landscape is dramatically transforming as AI reshapes how businesses interact with customers.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

APRIL 17, 2023

Limitless Plus, at $42 per year, adds free shipping, $10 in rewards for each $150 spent and one free roots service at a Hair Color Bar (up to $80 value) or one free full-size product. If we care about people and our customers, we can’t put ingredients in that we don’t feel comfortable about.

Customer 287

Customer Beauty and Health Shipping Costs Gifts 287

Retail TouchPoints

JULY 8, 2021

To keep up with this incredible demand, grocery, big box and other retailers have turned to delivery and distribution partnerships like Instacart and Door Dash to create low-contact options for customers. With privacy concerns on the rise, it is important to allow the customer to be in control.

Customer 264

Customer Shipping Costs Retail eCommerce 264

Retail TouchPoints

JULY 27, 2021

You’ll also need organization-wide teamwork, communication and training to unify your end-to-end operations, from the IT specialists who implement and manage the systems to the store associates who will be instrumental in delivering the best possible customer experiences. You’re Losing Money on Every Order Due to High Shipping Costs.

Omnichannel 312

Omnichannel Shipping Costs Shipping Fulfillment 312

BigCommerce

SEPTEMBER 5, 2018

Once the holiday retail race begins, retail chains have no problem attracting customers. Small Business Saturday Pro Tip: Customer Research in Crucial. Last year, foot traffic declined even on Black Friday as more customers went online to shop. On Thanksgiving weekend, customers have their wallets ready to go.

Small Business Retail 399

Small Business Retail Social Media Shipping Costs Mobile 399