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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Retail TouchPoints

Ryan Kelly: So many trends over the past decade — from the surge in residential delivery over commercial delivery to “free shipping” to expectations on click-to-door speeds — have truly shifted the parcel industry. That’s why you’ve got to leverage predictive data, using machine learning in real time, to better anticipate delivery windows.

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Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience

Retail TouchPoints

Returns are a major cost of doing retail business of any kind, but especially online. While some are charging customers fees to simultaneously slow and offset rising costs resulting from elevated return rates, others are adopting returnless refund policies.

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Building vs. Buying a Pricing Engine for Your E-Commerce Business

Fabric

Software engineers working in e-commerce are frequently faced with the decision of building or buying a pricing engine. While developing a pricing engine in-house may appear to be the ideal option, it frequently necessitates a significant investment of resources. What is a Pricing Engine? What is a Pricing Engine?

eCommerce 236
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Extended Back-to-School Season Spotlights Need for Tactical Markdowns

Retail TouchPoints

That’s putting pressure on brand loyalty, as people switch to lower-cost channels and different brands. Customers are changing where they shop, increasingly choosing discount stores and comparing prices online compared to previous seasons,” said Peter Ramer, Consumer Products Senior Analyst at RSM U.S.

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Are Errors Hindering B2B Commerce Growth?

Retail TouchPoints

In fact, according to recent data, 68% of B2B buyers are discouraged from ordering online due to order errors. B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. Key issues include inaccurate pricing, stock availability and delivery time information.

B2B 254
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Alibaba Supply Chain Exec Recommends Futureproofing with AI, Blockchain and Crowdsourcing

Retail TouchPoints

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses.

Supplies 277
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4 Back-of-the-Office Opportunities to Lift Recommerce’s Profitability

Retail TouchPoints

Opportunity #1: Cost-efficient inventory management. The brand’s program lets customers turn in their worn jeans and jackets for gift cards or credit toward a future purchase via its Levi’s Secondhand online channel or its roughly 260 U.S. Yet scaling recommerce comes with its own set of operational issues and inefficiencies.