Retail TouchPoints

OCTOBER 24, 2024

Not only has the traditional funnel disappeared, but increased competition online means that marketers’ historical focus on the top and middle of the funnel — capturing consumers’ attention and inspiring them to research and browse across channels — is no longer performing like it used to.

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Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

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Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

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Retail TouchPoints

SEPTEMBER 5, 2024

The deal includes a pro-rata payment to Nordstrom to buy out its minority interest in the brands , which the department store acquired as part of a previous joint venture with Asos back in July 2021. The new joint venture would see Asos retain a 25% share of the business.

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Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 273

Steve Dennis

AUGUST 16, 2017

Last week we had five major department stores report their quarterly earnings: Macy’s , Kohl’s , Nordstrom , Dillard’s and JCPenney. The main reason is that department stores failed to innovate. Wall Street seems to think that store closings are a panacea. More rationalization must occur.

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Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Retail TouchPoints

JANUARY 26, 2022

What does this look like in terms of design, and how does this differ from the traditional department store? Retail store design is a multi-year investment in capital, and therefore it is easier to adapt to unprecedented changes through brand communication and customer service models.

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Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. Now, Nordstrom will have the exclusive multi-channel retail rights for both brands in all of North America, including Canada, and own a minority stake globally.

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Multi-channel Multichannel Department Stores Fashion 264

Kissmetrics

NOVEMBER 26, 2020

But that doesn’t mean popular digital channels are off-limits. Digital channels will be essential for luxury brands going forward. The pandemic hit department stores hard and forced luxury consumers to buy online more than before. Start by thinking about the channels you want to target. One option is a brand app.

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Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels.

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Retail TouchPoints

JUNE 4, 2021

compared to 2019), but the department store chain seems to be gaining ground in other areas. million new customers, a 23% increase compared to first quarter 2019, with 47% coming through its digital channel. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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RTP blog

JUNE 22, 2017

It shows that Nike realizes it has plenty of opportunity to gain share within yet another channel. Amazon Becomes The New Department Store An Amazon-Nike partnership would benefit both parties, and there’s no doubt that end consumer would benefit from the deal. This isn’t the first time brands have abandoned department stores.

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Sporting Goods Department Stores Apparel eCommerce 150

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Retail TouchPoints

DECEMBER 14, 2023

The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% drop in sales on average.

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Retail TouchPoints

JUNE 22, 2021

The department store retailer took a similar route by dividing Saks Fifth Avenue into distinct ecommerce and brick-and-mortar companies — a move that could become a trend among apparel and specialty retailers. Returns, exchanges and SaksFirst credit cards will continue to be accepted both online and in stores.

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Retail TouchPoints

MARCH 1, 2024

Natori also sells via wholesale channels, to luxury retailers such as Neiman Marcus and Bergdorf Goodman. That [department store] channel has had its issues in terms of growth, but [these retailers] are just as important to us as our dot-com business,” said Natori.

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Retail TouchPoints

JUNE 22, 2023

The brand uses a combination of Facebook, Instagram, YouTube, TikTok and even other channels, and adjusts its approach based on its goals and changing consumer behaviors. “In In marketing, it’s not about one channel or another; you need the portfolio because things can change,” Preis explained.

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Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Retail TouchPoints

APRIL 19, 2021

Matt Moorut: Livestream shopping allows consumers to discover new products in a channel that they are already using. consumers via this channel? . RTP: Are brands seeking out employees/store associates as hosts, or are they partnering with outside influencers more? RTP: How can retailers appeal to U.S.

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Retail TouchPoints

SEPTEMBER 22, 2020

We can collect a lot of data about customers, where they’re visiting from and from what marketing channel, and really tie it together,” Zak said. We’re offering that type of service she’d get in a department store, digitally.”. Lesson 3: Plan for the worst, hope for the best.

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Retail TouchPoints

SEPTEMBER 9, 2020

The laggards are those we now read about in the headlines as entering bankruptcy, with large department stores often mentioned. billion worth of displays will be purchased globally through the pro AV channel by retailers this year. And yet, cost management is only a part of the story here. AVIXA estimates show $5.9

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Retail TouchPoints

JULY 8, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand? as you increase the number of channels you sell on, creating a consistent brand experience across those touch points is critical. “We mDesign. “[The

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Retail TouchPoints

JANUARY 4, 2021

One department store rendered 40,000 products in 3D and increased its conversion rate on shoes and bags by almost 40% , showing the power of this emerging technology to drive sales and boost profits.

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Retail TouchPoints

FEBRUARY 7, 2023

Health and Wellness: An emerging space for many retailers, health and wellness is becoming an important new business line for big box retailers as well as C-stores. First announced at NRF 2020, COVID has supercharged the adoption of alternative channels for medical care and wellness.

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Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. Chairman and CEO R. Brad Martin in an SEC filing.

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Retail TouchPoints

MARCH 29, 2024

In today’s market, communication is no longer a one-way street; it’s a relentless, multi-lane highway of dialogues, demanding CMOs to be omnipresent by using the right channel at the right time. The pace and complexity are why many CMOs are finding their roles untenable.

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Retail TouchPoints

JULY 20, 2022

This is the seventh year of the Index , and while the company noted that top-performers “aggressively” rolled out optimized content, frictionless checkout and other cross-channel capabilities, there was a sizeable gap between industry leaders and their peers. In 2019, retailers adopted only 57% of mobile best practices. Loyalty programs.

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Omnichannel Retail Mobile Social Media 288

RetailDive

OCTOBER 29, 2024

The spots, which depict Brie embodying the human version of the department store’s annual gift guide, will air across TV, digital and social channels.

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RetailDive

OCTOBER 17, 2024

The brand’s “Soft Collection,” which is its first designed for a mass channel, will land in 100 of the department store’s locations and online on Nov.

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Department Stores Channel 115

Steve Dennis

MAY 14, 2020

Said differently, they have more than held their own and the profitability of the channel is likely robust. Department store woes have little to do with Neiman’s problems. It’s easy to throw Neiman Marcus into the mix of the well known, long-standing struggles of mall-based anchor stores. luxury department stores.

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Retail TouchPoints

MAY 1, 2023

But that doesn’t mean digitally native or digital-first brands are out of luck — as long as they have a business plan that nods to omnichannel: “For us to find a DTC an ideal investment, we would want to see a well-diversified marketing strategy, not heavily weighted in paid media, as well as a channel into physical retail ,” Nagar explained. “In

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Sailthru

SEPTEMBER 11, 2018

When it comes to department stores and marketplace retailers, digital truly is the divide. It’s easy for department stores to get caught up in Shiny Object Syndrome, ignoring the fundamentals in favor of the bells and whistles like smart fitting rooms and augmented reality displays.

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Department Stores Retail Jewelry Mobile 60

Retail TouchPoints

MARCH 22, 2022

Earlier in my career] I worked for many specialty brands and department stores where we sort of fought Amazon,” said Stacey Renfro, CEO of the born-on-Amazon home décor brand mDesign. “[The Online channels also offer more nuanced customer feedback than ever before. The attitude was], don’t sell there, it’ll kill your brand.

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Retail TouchPoints

FEBRUARY 10, 2023

In 1999, the company was acquired by Louis Vuitton Möet Hennessy , but perhaps its biggest brush with fame occurred in 1997 when Princess Diana made a surprise visit to the brand’s newly opened counter at the famed Harrod’s department store.

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Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. The winter holiday season is a critical time for retail. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3

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Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. Recent research from Khoros bears this out. More to the point, 57% now want the option to talk to someone before buying a product or service.

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