Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

JANUARY 13, 2025

Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA. The ability to generate creative faster and at scale enabled the brand to improve its marketing reach and impact across different channels, from social media and beyond.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products.

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Retail BigCommerce B2C Channel 298

Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

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Supplies Management Order Fulfillment Retail 278

Ecommerce Platforms

OCTOBER 10, 2022

Running a startup is tough work, and in the ecommerce business, it often means fulfilling products from your own office, home, or even a garage. But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. The Best Fulfillment Centers for Startups.

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Fulfillment Shipping Costs Payment Services Shopify 211

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

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Management POS Shipping Costs Supplies 278

Retail TouchPoints

AUGUST 15, 2024

As the business’ operations, product portfolio and sales channels expanded, it needed to evolve its manual financial and inventory processes, which were largely responsible for data inaccuracies and disrupted business reporting.

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lateshipment

FEBRUARY 1, 2025

Say hello to returns management automation, the ultimate game-changer for modern e-commerce. What is Returns Management Automation? Returns management automation is a process that is specially designed to facilitate smooth returns and exchanges for e-commerce businesses.

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Management Shipping Costs eCommerce Operations 130

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

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Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns.

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% of total US grocery sales. Then in 2021, grocery ecommerce sales reached 9.5% and are predicted to increase to 11.1% and then 20.5% Research by Bain & Co.

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Management eCommerce Omnichannel Operations 289

Retail TouchPoints

MARCH 26, 2021

Modern Warehouse and Production Management Systems for Product Customization. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Distributed Order Management Technology for a Unified Customer Experience. Store Fulfillment Technology for Flexible Fulfillment.

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Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 27, 2020

The solution provider also has partnered with Wish to add an additional marketplace integration and has launched Channel Manager, a platform feature designed to help retailers manage their omnichannel sales presence. The platform also aims to help retailers quickly launch progressive web app storefronts within BigCommerce.

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BigCommerce Fulfillment Omnichannel Channel 289

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. Enhanced Inventory Management Effective inventory management is vital for retail success. Key Benefits of a Centralized Database for Retailers 1.

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eCommerce Platforms Multi-channel Retail eCommerce 111

Groove

APRIL 23, 2020

As an Elite BigCommerce Partner Agency and full-service eCommerce agency, we've helped multiple clients navigate omni-channel selling. If you are looking to add another layer of revenue to your online store, we highly suggest adding Amazon into your omni-channel strategy. Inventory Management Is Simple. or lower. under Amazon.

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BigCommerce Recommendation Fulfillment Channel 348

Retail TouchPoints

NOVEMBER 21, 2024

The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. It’s not enough to effectively manage your inventory as we discussed above – it’s about building resilience in case one part of the system is suddenly shut down. However, it’s not only about time management.

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Shipping Costs Retail Toys Games 274

Retail TouchPoints

JULY 26, 2021

If you’re a wholesale retailer or brand owner and you haven’t already launched a direct-to-consumer sales channel, you’d better be thinking about it. The global pandemic not only accelerated the growth in ecommerce, it highlighted the shortcomings of wholesale-only sales channels. Fulfillment and Returns.

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Payment Services Fulfillment Web Design B2B 279

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

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Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MAY 8, 2023

RTP: What impact can the latest iterations of AI play in managing customer engagement during volatile times like now? Creating that kind of virtuous cycle required that all these different pieces be available, so it’s been a combination of consumer demand , tech developments and the pandemic impact of frictionless payment and conversion.

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Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy?

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Omnichannel Payment Services Payments Multi-channel 299

My Wife Quit Her Job

OCTOBER 25, 2023

Your website acts as a virtual salesman, allowing you to make money without having to manage a product or deal with fulfillment. Affiliate marketing is one of the best ways to earn passive income.

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Fulfillment Article Channel Management 317

Retail TouchPoints

SEPTEMBER 12, 2023

It typically involves manufacturing, global and local logistics, storing products in bulk and distribution to multiple sales channels — and then fulfillment and that last-mile delivery that FBA offers.” Once it’s live, it will enable sellers to streamline their inventory management. Yes, that means brick-and-mortar stores.

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Supplies Multi-channel Merchant Services Fulfillment 299

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Operations Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

SEPTEMBER 1, 2022

There are really two options to address this dilemma: sharply slash prices, as some big box stores are doing , or manage excess inventory by storing it away until demand increases. . Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Better Inventory Forecasting = Happier Customers.

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Fulfillment Retail Supplies Operations 310

Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders. The solution is expected to launch in the second half of 2022.

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Order Fulfillment Shipping Costs Fulfillment Omnichannel 264

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. Jenny Buchar, Senior Manager, Digital Operations.

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Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

AUGUST 21, 2024

Online wholesale marketplace Bulletin has launched a Shopify sales channel app, enabling merchants to more easily integrate their product listings and better manage orders to grow their brands via wholesale partnerships. Editor’s note: Both Bulletin and Retail TouchPoints are subsidiaries of live event and media company Emerald.]

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Shopify Small Business Retail B2B eCommerce Platforms 289

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

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Omnichannel Fulfillment Customer Retention Channel 278

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. By building authority and credibility, we're showing that we can drive significant results for multiple types of businesses.

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eCommerce Marketing Social Media White Paper 328

BigCommerce

APRIL 26, 2018

Channel expansion and high-growth pains. This expansion increases the complexity of our business and places significant strain on our management, personnel, operations, systems, technical performance, financial resources, and internal financial control and reporting functions. Optimization of data & fulfillment centers.

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Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.

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Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

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Merchant Services Shopify POS Multi-channel 264

BigCommerce

OCTOBER 12, 2017

But if there is one thing I’ve learned in this industry, it is this: No advice compares to that coming straight from ecommerce business owners and marketing managers themselves. Which sales channels produce the most holiday ecommerce revenue. Which marketing and advertising channels produce the highest return (and revenue).

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eCommerce Shipping Costs Social Media Multi-channel 410

Fabric Blog

OCTOBER 30, 2024

DTC retailers particularly struggle with: Real-time inventory visibility: Maintaining accurate inventory data across warehouses, stores, and in-transit stock to prevent overselling and optimize fulfillment. Large retailers are shifting focus to DTC Successful retailers are finding success by focusing on their DTC channels.

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Shipping Costs Management eCommerce Multi-channel 52