Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Each of these companies announced new retail partnerships last year, many outside the “home turf” of the grocery vertical.

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Fulfillment Shipping Costs Omnichannel Retail 289

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock.

eCommerce 260

eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

MAY 24, 2022

British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.

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Fulfillment Omnichannel Supplies Clothing 289

Retail TouchPoints

MAY 6, 2022

Shopify will acquire fulfillment solution provider Deliverr for $2.1 billion , the largest acquisition in Shopify’s history, as the retail industry continues to struggle with supply chain and last mile challenges.

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Shopify Fulfillment Merchant Services Multichannel 312

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Generative AI has completely reinvented ecommerce, according to Azita Martin, VP and General Manager of Retail & CPG for NVIDIA.

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Supplies Improvements Social Media Operations 290

Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Likewise, very few in these centers are technology experts.

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Omnichannel Technology Operations Shipping Costs 295

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

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Retail TouchPoints

JULY 26, 2023

The retail landscape of yesterday is no more. Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

NOVEMBER 29, 2024

and European retailers have observed – and, often, participated in – the social-commerce explosion happening in China and elsewhere in the Asia-Pacific region (APAC) while wondering if, when, and to what extent the same thing would happen at home. For retailers, that’s a good thing. That may be good news for retailers here.

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Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. During a recent interview, Rick Lockton, SVP of Digital and Ecommerce for Tractor Supply, offered Retail TouchPoints a deeper look into how the retailer identifies and prioritizes its tech innovation opportunities.

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Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

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Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MARCH 24, 2022

2 spots on the National Retail Federation’s 2022 list of the Top 50 Global Retailers , as determined by Kantar Retail. Kantar’s ranking methodology gives points to retailers based on their domestic and international revenues, and retailers need to have direct investments in at least three countries to qualify.

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Fabric Blog

MARCH 21, 2025

In today’s retail world, customers expect convenience and a hassle-free experience. To meet those expectations, businesses must create seamless shopping experiences across every demand channel. Yet, order fulfillment in an omnichannel environment is not without its hassles. Your customers are everywhere.

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. Now the UK also will be the first market for the company’s new logistics program, called Fulfilled by TikTok (FBT). cubic liters per shipment. 1, 2023, multiple sources report.

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Merchant Services Fulfillment Shipping Customer Loyalty 241

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

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Retail TouchPoints

OCTOBER 30, 2024

Retailers can register here to begin the process of selling on AliExpress. By leveraging our technology and resources, both growing and established businesses can easily explore a new channel that can help them increase visibility and boost sales.” Among the U.S.-based The news comes as AliExpress preps for the upcoming 11.11

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Merchant Services Channel Technology Retail 290

Retail TouchPoints

FEBRUARY 8, 2024

The growth of retail media networks (RMNs) in recent years has been impressive. As the world moves away from third-party identifiers, retailers are using their own channels to unlock the potential of their valuable shopper audiences — so much so that retail media is now the fourth-largest advertising medium, according to data from WARC.

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Payments Payment Services Retail Channel 312

Retail TouchPoints

FEBRUARY 12, 2025

Many brands and retailers are capitalizing on the rise of ad-supported streaming by testing and investing more strategically in connected TV (CTV) advertising. In fact, research conducted by Retail TouchPoints and MNTN reveals that 59% of brands spend between 11% and 50% of their marketing and advertising budgets on CTV.

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Retail TouchPoints

SEPTEMBER 1, 2022

At the same time, retailers are harkening back to a time in the not-so-distant past when holding too much inventory was considered an unforgivable sin. In traditional retail, you always want to minimize your inventory holding costs to avoid paying for something you might not be able to sell. Excess Inventory Eats into Profits.

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Fulfillment Retail Supplies Operations 310

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. The company’s move includes integrating Walmart’s Marketplace, online and in-store fulfillment and pickup technologies into the Adobe Commerce platform. in a statement.

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Other Multi-channel Shipping Costs Retail 290

Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. Retail Innovation Summit: Dig into the trends and tech driving industry disruption.

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Retail Internet Retail Omnichannel Events 278

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

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Supplies Management Order Fulfillment Retail 278

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. Ensure that your fulfillment operations are streamlined to meet the expectations of quick delivery.

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Customer Retention Customer Social Media Retail 111

Retail TouchPoints

JANUARY 27, 2022

Microsoft and FedEx are partnering to combine FedEx’s network intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-platform “logistics as a service” offering for retailers. The solution is expected to launch in the second half of 2022.

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Order Fulfillment Shipping Costs Fulfillment Omnichannel 264

Retail TouchPoints

MAY 8, 2023

“If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints. What are you doing to nurture them?

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Channel Merchant Services Payment Services Recommendation 275

Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. As ecommerce sales continue to grow, so does the focus on logistics, enabling retailers to meet the rising demand for shipping. trillion in 2024 to $1.57

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eCommerce Small Business Retail Shipping Costs Retail 312

Retail TouchPoints

AUGUST 30, 2022

Delivery management platform Bringg and National Retail Services (NRS) , a POS platform designed for independent retailers such as convenience stores and bodegas, have partnered to provide home delivery services to smaller businesses. Katz, President and CEO of NRS in a statement.

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Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door. And the answer is maybe we are.

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Multi-channel Supplies Fulfillment Retail 273

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. But not all brands and retailers are seizing this opportunity. According to the National Retail Federation (NRF), the U.S. That is a significant amount of capital tied up in the returns channel! market saw over $400B in returns in 2020.

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Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. The final 24 brands and their winning strategies will be featured in an in-depth report running next month.

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Customer Retention Fulfillment Mobile Customer Experience 299

Retail TouchPoints

FEBRUARY 6, 2023

While a cloudy future often leads businesses to hunker down and reduce costs any way they can, retailers are responding in a surprising way. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide.

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Payment Services Omnichannel POS Retail 288

Retail TouchPoints

MAY 30, 2023

As shoppers of home furnishings really value the in-store experience, it was important to develop a modern POS solution that provided benefits to Bouclair customers in-store but kept them engaged with the brand when shopping online,” said Nitin Mangtani, Founder and CEO of PredictSpring in a statement.

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Home Furnishings POS Omnichannel Fulfillment 296

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. In this comprehensive guide, we will explore the core components of retail digitization, highlighting its transformative benefits, potential challenges, and provide practical steps to help you step up your digital game.

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Payment Services Retail Mobile POS 110

Retail TouchPoints

AUGUST 13, 2021

In the World of ‘Attention Commerce,’ a Multi-Channel Presence is Key. With more than 10 years of experience in digital marketing, ecommerce strategy and digital transformation, she has helped architect omnichannel strategies for hundreds of brands and retailers, including Michael Kors, Joann Fabrics , Converse and Billabong Brands.

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Omnichannel Payment Services Payments Multi-channel 299

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Store Fulfillment Technology for Flexible Fulfillment.

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Customer Experience Technology Customer Fulfillment 312