Retail TouchPoints

JUNE 3, 2021

As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail. This year, it’s projected to reach 21.8% In fact, it is going to be a $13.8

eCommerce 361

eCommerce Omnichannel Merchant Services Channel 361

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Shipping Costs Customer Supplies 286

Retail TouchPoints

NOVEMBER 29, 2024

There’s more time to experiment, to determine if and how social commerce best works for you, and to understand what systems and data you need to exploit and foster what is certainly an important emerging retail channel, regardless of geography and culture. influencer). Some lessons translate well; others, less so.

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Retail TouchPoints

JANUARY 2, 2025

The Retail TouchPoints editors have identified 10 of the most-read news stories this past year many of which exemplify key trends that will continue to resonate throughout 2025. The brand also has been dealing with the repercussions of its efforts to beef up its direct-to-consumer (DTC) channel. consumers wallet.

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Retail TouchPoints

DECEMBER 13, 2023

Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

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Sporting Goods Technology Omnichannel Operations 323

Groove

DECEMBER 7, 2024

With the prevalence of social media, businesses are constantly feeding unique and engaging content to their audiences through a variety of channels and consumers are beginning to expect this from brands. As you build your reach, youll also want to look at a variety of social platforms. They will usually respond well to targeted display ads.

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eCommerce Marketing Social Media White Paper 328

Retail TouchPoints

JANUARY 14, 2022

The early-season surge can be attributed to shoppers’ awareness of potential shipping delays , which also made omnichannel fulfillment a winning solution during that final rush: stores with curbside or in-store pickup options captured 62% of global sales during the Dec. 18 and Dec. 18-31 window. “In

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Omnichannel Fulfillment Shipping Costs Social Media 306

Retail TouchPoints

FEBRUARY 1, 2021

Commerce trends that were on the horizon were suddenly adopted at a brisk pace, including online food ordering, curbside pickup and BOPIS (buy online, pick up in-store). So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? These are four with staying power: 1.

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Customer Experience Customer Omnichannel Social Media 323

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

JANUARY 13, 2025

Retailers need to continue to focus on enhancing the digital product discovery experience, especially as more and more channels arise for consumers to discover and purchase their products. Optimizing product descriptions across channels.

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Retail TouchPoints

FEBRUARY 29, 2024

“Many systems can now identify sales trends, understand customer behavior and gauge employee performance. The integration of real-time customer feedback mechanisms and predictive analytics tools are other exciting developments, allowing businesses to proactively adapt to customer needs and trends.

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Retail TouchPoints

MAY 8, 2023

If you were drawing a trends graph, it would show a massive spike in everything digital and online during COVID that plummeted post-pandemic and then renormalized,” said Michael Affronti, the recently appointed GM of Commerce Cloud at Salesforce in an interview with Retail TouchPoints.

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Retail TouchPoints

DECEMBER 16, 2024

That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Lockton: In addition to taking into consideration feedback and market and consumer trends, we are a test-and-learn company. stars) and Google ( 4.3 ) app stores.

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BigCommerce

NOVEMBER 28, 2017

Cyber Week 2017 Trends. You’ll also hear from 25 of this year’s most successful brands on which channels worked and what they did to grow sales more than 500% in each of their respective verticals. Which channels did they invest most in? Vertical Specific Trends: AOV, Device Purchasing and More. Black Friday. California.

BigCommerce 415

BigCommerce Small Business Retail Merchant Services Food and Beverages 415

BigCommerce

APRIL 26, 2018

Channel expansion and high-growth pains. Optimization of data & fulfillment centers. Along with Amazon’s rapid growth have come a particular set of challenges relating to the optimization of its data and fulfillment centers. Industry trends. There are a couple of things to consider here: Inventory has to be optimized.

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Payment Services eCommerce Shipping Costs Payments 417

Retail TouchPoints

AUGUST 21, 2024

Online wholesale marketplace Bulletin has launched a Shopify sales channel app, enabling merchants to more easily integrate their product listings and better manage orders to grow their brands via wholesale partnerships. Editor’s note: Both Bulletin and Retail TouchPoints are subsidiaries of live event and media company Emerald.]

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Retail TouchPoints

OCTOBER 4, 2023

Flexibility and timeliness are absolutely key when it comes to responding to fast-moving buying trends, as retailers must balance longer-term buying choices with customers’ shorter-term impulse decisions. Provide a Brilliant User Experience Speed is key when capitalizing on short-term buying trends.

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Omnichannel Merchant Services BigCommerce Payment Services 264

Fabric Blog

MARCH 21, 2025

To meet those expectations, businesses must create seamless shopping experiences across every demand channel. And that’s where order fulfillment software comes ina comprehensive tool designed to streamline and optimize processes like order processing, inventory management, shipping, and returns. Your customers are everywhere.

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Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

Ecommerce Platforms

AUGUST 23, 2021

The Shopify Fulfillment Network is Shopify ‘s version of a 3PL (third-party logistics) company. Merchants still partner with a third-party, but there's no need to manage multiple dashboards or billing accounts, seeing as how your Shopify account is handled in the same invoice and dashboard as the Shopify Fulfillment.

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Fulfillment Shopify Payment Services Merchant Services 196

Retail TouchPoints

MARCH 24, 2022

Analyzing the entire Top 50 in a blog post , David Marcotte, SVP, Global Insights & Technology at Kantar identified several important global commerce trends: Solid performance by c-store retailers including A.S. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience. “The

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Retail Omnichannel Department Stores Fulfillment 304

Retail TouchPoints

SEPTEMBER 1, 2022

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

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Fulfillment Retail Supplies Operations 310

Retail TouchPoints

DECEMBER 2, 2022

In fact, a big part of their job these days is staying on top of what’s trending online. The company’s website, built on WooCommerce , features all 2,000+ items carried in the store, and orders are fulfilled directly from the store itself. The Cohens don’t judge.

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Retail TouchPoints

DECEMBER 26, 2022

Single- or even two-warehouse fulfillment approaches force brands to choose between 1. To meet consumer expectations, brands are designing flexible, dynamic fulfillment strategies to deliver at the speed and cost consumers demand. Rise of Omnichannel Fulfillment. Use free tools to understand market trends.

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Fulfillment Omnichannel Shipping Costs Drop Ship 162

Retail TouchPoints

FEBRUARY 10, 2021

While technology has continued to have a dramatic impact on the retail industry, the spread of COVID-19 has created new technology trends and accelerated current tech best practices significantly. Digital order management and fulfillment. AI spending in retail has continued to trend upward. Integrated POS solutions.

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Technology Payment Services Retail Social Media 173

BigCommerce

MAY 4, 2018

Marketing, IT and development teams all block hotel rooms near one another, jetting off to hear what’s new and what’s next in their channel before heading out for drinks and dinner that night. A few years ago, the team decided to launch a direct-to-consumer channel. IRCE is the who’s who of ecommerce – and it doesn’t discriminate.

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Workshop Presentation eCommerce Merchant Services 419

Retail TouchPoints

NOVEMBER 21, 2024

The law of supply and demand dictates that prices will go up as retailers compete for fewer slots across TV and other channels. For example, Target has already cut prices on 2,000 items, including Bluey and LEGO toys , offering shoppers a cheaper way to tap into an ongoing trend and a perennial gifting favorite.

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Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

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Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” The top five themes include: 1.

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ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

FEBRUARY 6, 2023

This trend is even more pronounced among CEOs in the U.S. It turns out that enabling consumers to seamlessly move back and forth between physical and digital channels is pretty hard to pull off. Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade.

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Payment Services Omnichannel POS Retail 288

Retail TouchPoints

DECEMBER 9, 2021

Diversify channels to sidestep disruptions. Brands with fixed logistics networks that must ship into specific ports in order to access dedicated warehouses and fulfillment centers won’t be able to take advantage of this strategy. A distributed fulfillment network model can benefit brands beyond port congestion as well.

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Supplies Fulfillment Shipping Costs Multi-channel 305

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. A centralized database helps retailers manage sales from multiple channels in a unified manner.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door. Will Any Brand be Able to Avoid the Pull of Amazon?

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Retail TouchPoints

NOVEMBER 18, 2021

For nearly 15 years, Retail TouchPoints has been retailers’ go-to source for news, education and events around optimizing the customer experience across all channels. Retail Innovation Summit: Dig into the trends and tech driving industry disruption.

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Retail TouchPoints

NOVEMBER 19, 2021

Changing trends, both in consumer tastes and shopping habits, make way for new entrants to deliver satisfactory results — and those that fail to do so are unlikely to last. This hybrid evolution requires retailers to pay extra special attention to consumer shopping behaviors, purchasing decisions and overall trends.

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Retail Multi-channel Supplies Department Stores 305

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. A peek at second-quarter data indicates this trend is accelerating, with April and May showing a 7% increase in ASP on top of a 17% increase during the same period in 2021.

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Retail TouchPoints

MARCH 6, 2023

“ Our goals for growth in 2023 will look similar to the ones from 2022, with a major focus on meeting customers where they are: online, in-store, marketplaces, internationally, etc., ” said Andrew Sutton, Director of Fulfillment at Dr. Squatch, in an interview with Retail TouchPoints.

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Shipping Costs Shipping Multi-channel Fulfillment 277

BigCommerce

DECEMBER 13, 2017

Within 18 months they were selling more on Amazon than through their traditional channels. Adding non-stock or custom items to Amazon and then dropshipping to customers can add to your revenue, but it can also help reveal new trends or overlooked items that should be stocked as part of a standard offering. How did they do it?

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Shipping Costs Multi-channel Shipping Fulfillment 354