BigCommerce

MARCH 14, 2017

Using physical labels gives you the opportunity to improve the accuracy of your inventory count using technology like barcode scanners. This improves the accuracy of your counts by ensuring that you can clearly see what each item is, and what variation. This will improve accuracy, because you will have fewer items to count.

Channel 414

Channel BigCommerce Multi-channel Shipping Costs 414

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. Online businesses are constantly looking for ways to retain customers and improve the customer experience, not knowing that the solution is right at their fingertips. Improve customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

FEBRUARY 4, 2025

In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels. These systems not only improve service quality but also create new opportunities for revenue growth. AI will enhance safety and content moderation.

eCommerce 302

eCommerce Retail Omnichannel Multi-channel 302

Retail TouchPoints

JANUARY 15, 2025

This is why enterprise merchants are increasingly focused on improving the levels of resilience to address connectivity problems, system issues, hardware failures, software bugs, cyberattacks or other limitations that could prevent successful transaction handling. A multi layered, end-to-end approach is essential.

Payment Services 279

Payment Services Merchant Services Payments POS 279

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. Managing inventory creates data, which you can use to streamline processes and improve your inventory and order management. Forecast Sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Kissmetrics

JULY 27, 2021

Ad campaign optimization refers to the steps you take to improve the performance of your campaigns. Create Multi-Channel Ad Campaigns. To increase your chances of conversion and making a sale, you must optimize by creating multi-channel campaigns. How do you create and optimize your multi-channel ad campaign?

Multi-channel 309

Multi-channel Channel Reference Management 309

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Optimizely

JUNE 12, 2018

That’s exactly why you need to stop relying on email alone and branch out into new channels instead. Email is just one of many ways to engage buyers, and you have to spread out your communications to your audience across multiple channels and platforms. How do I find the right channels to engage?

Channel 225

Channel Multi-channel Books Omnichannel 225

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play.

Multi-channel 105

Multi-channel Channel Multichannel eCommerce 105

Kissmetrics

MARCH 2, 2021

In this article, we will explain the CAC metric in more detail, how you can measure it, and what steps you can take to improve it. They are concerned with the current relationship, not on future promises of improving the metric unless they can be justified. What About CAC Per Marketing Channel? How You Can Measure CAC.

Customer 350

Customer eCommerce Multi-channel Channel 350

Retail TouchPoints

DECEMBER 17, 2021

Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. On the other hand, an omnichannel approach weaves together communication touch points across all channels to create a more cohesive journey. The benefits of going omnichannel? Aberdeen Group ).

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. Additionally, retailers will have a solid backend operation that empowers them to easily and cost-effectively keep pace with industry change.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Kissmetrics

OCTOBER 16, 2020

Your marketing channels. Different marketing automation software supports various marketing channels. Smaller businesses with simple campaigns may not utilize a wide range of channels and can get away using a more affordable tool. Furthermore, some software includes varying channels in different pricing tiers.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Retail TouchPoints

SEPTEMBER 6, 2023

Crate & Barrel Holdings (CBH) will embark on a multi-year digital transformation that will leverage significant investments in talent, technology and infrastructure.

Multi-channel 264

Multi-channel Supplies Customer Experience Technology 264

Kissmetrics

MARCH 5, 2021

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. Add-On Slack Apps for Metrics. Marketing is all about metrics.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Retail TouchPoints

AUGUST 20, 2024

Leveraging affiliate channels. Unlike traditional advertising channels that require upfront investment, affiliate marketing operates on a performance-based model, meaning retailers only pay for actual conversions or sales. This can result in improved site speed and performance for mobile devices. Maximizing email marketing.

PPC 261

PPC Marketing Merchant Services Multi-channel 261

Retail TouchPoints

JULY 22, 2024

While capabilities vary, the benefits are clear: according to research from Deloitte Digital , brands that excel at personalization are 48% more likely to exceed their revenue goals, and 71% more likely to report improved customer loyalty, than their low-maturity peers.

Multi-channel 274

Multi-channel Customer Omnichannel Channel 274

Retail TouchPoints

APRIL 26, 2023

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers.

Multi-channel 269

Multi-channel Accessories Channel Mobile 269

Retail TouchPoints

MARCH 27, 2025

Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. No problem.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

APRIL 12, 2022

The certified B Corp retailer, which has a goal of being 100% plastic-free by 2025 , will deploy Barrymore for its first multi-channel brand campaign, “Wish-cycling,” which seeks to debunk the myth that plastic recycling can provide a solution to the environmental crisis plastic represents.

Multi-channel 277

Multi-channel Channel Operations Improvements 277

Retail TouchPoints

NOVEMBER 12, 2020

The tool uses AI-powered analytics designed to help improve customer experience, quality of service and store operations. Rillavoice can dive into specific areas such as: Marketing: Which channels are driving foot traffic into stores? Social media or word of mouth? Rillavoice is compliant with audio and privacy laws in the U.S.,

Multi-channel 246

Multi-channel Customer Social Media Retail 246

Retail TouchPoints

SEPTEMBER 18, 2023

Sellers also can benchmark the response to their products against those of other sellers in the same category and identify areas for improvement. (Photo courtesy Amazon Accelerate) Warehousing, fulfillment and delivery through FBA, which now extends beyond orders made on Amazon to orders made on sellers’ DTC sites with Buy with Prime.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Kissmetrics

FEBRUARY 15, 2021

You’ll have a different audience on each of your social media channels, and your content needs to reflect that. These include: Instagram post scheduling Twitter post scheduling video publishing to multi social media channels cross-publishing. Use Tools to Manage Comments on Your Social Media Marketing Channels.

Social Media 358

Social Media Marketing Multi-channel Channel 358

Retail TouchPoints

JUNE 11, 2021

They realize what Apple discovered several years ago: some products sell best when customers can touch and feel the merchandise — and because of that, using cross channel attribution to track consumer behavior online and offline is a necessity. Multi-touch models are easier to implement when tracking online and offline behavior.

Multi-channel 279

Multi-channel eCommerce Marketing Consumer 279

BigCommerce

DECEMBER 13, 2017

Within 18 months they were selling more on Amazon than through their traditional channels. Make improvements to 4, 5 and 6 as necessary. In fact, it can be your initial parlay into household name status, and multi-million dollar sales. All ground services available for orders from all channels on one screen.

Shipping Costs 354

Shipping Costs Multi-channel Shipping Fulfillment 354

Retail TouchPoints

SEPTEMBER 11, 2023

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy. But as homes have become more and more digitized, Best Buy decided it was time to let DIYers know how it could help them up their (smart)home improvement game.

Consumer 286

Consumer Multi-channel Electronics Improvements 286

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 278

Customer Multi-channel Channel Customer Experience 278

Retail TouchPoints

OCTOBER 25, 2023

Until we actually start to improve the EX, especially in retail, quick service restaurants (QSRs) and in telecom, you’re limiting how good your customer experience can ever be.” Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions.

Multi-channel 317

Multi-channel Customer Experience Mobile Customer 317

Retail TouchPoints

MAY 13, 2022

Simply defined, routed deliveries optimize logistics channels to create the best in quality, speed and efficiency of last mile product transport to the consumer. And when properly applied, routed deliveries can help improve retailer and business efficiencies. Customer Service Improvement. Cost Reductions.

Supplies 276

Supplies Multi-channel Information Customer Loyalty 276

Kissmetrics

JULY 2, 2019

You need to look at your Cohort Report and continually try to improve the numbers and get people coming back. Such as knowing what percentage of traffic your competitors are getting from each channel. What’s your bounce rate, average session duration, or even pageviews per channel? Chances are, not much. Report #5: Users flow.

Blog 276

Blog Multi-channel Channel Mobile 276

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Omni-Channel Management. Get a head start in improving your customer engagement via community and CRM. I wanted to: See how they did over Cyber Five – obviously! Mobile Optimization.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

MARCH 2, 2021

I think the lessons are around planning ahead , having sufficient capacity in your system to flex up and reducing your dependency on any one channel.”. New Tech Solutions Improve Returns for Customers and Retailers Alike. Now is the Moment to Make Improvements for Holiday 2021. More Online Sales Means More Returns.

Merchant Services 328

Merchant Services Retail Multi-channel eCommerce 328

BigCommerce

OCTOBER 12, 2017

Which sales channels produce the most holiday ecommerce revenue. Which marketing and advertising channels produce the highest return (and revenue). 9 Tips + Tricks to Improve Your Holiday Campaigns Right Now. The Sales & Advertising Channels That Matter Most. OK, but what about marketing & advertising channels?

eCommerce 410

eCommerce Shipping Costs Social Media Multi-channel 410

Kissmetrics

JANUARY 15, 2019

Drastic Change #3: You can’t build a company off of 1 channel. Of course, you are, it’s a multi-billion-dollar company… and you probably have it installed on your computer. And it’s how they grew into a multi-billion-dollar company. You can no longer build a company using one channel like how Dropbox grew.

Marketing 279

Marketing Multi-channel SEO Channel 279

BigCommerce

DECEMBER 13, 2017

For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Multi-channel fulfillment Lower shipping rates. Pricey multi-channel fulfillment. SKU strategy. Inclusion in FBA.

Shipping Costs 255

Shipping Costs Multi-channel Merchant Services Fulfillment 255

Retail TouchPoints

APRIL 5, 2024

Retailers are always looking to improve their game, with an eye to increasing sales, reducing costs and maximizing profitability. Retail competition has increased from small upstart retailers to big box stores and peers, so the ability for retailers to improve on their game is more necessary than ever.

Retail 312

Retail Games Multi-channel Leisure 312